Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

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Where to?

Dates

May 2026

June 2026

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Parking included
Free WiFi

Explore the area

Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580

Place, Arrecife de Puerto Morelos National Park
‪10 min walk‬
Place, Puerto Morelos Beach
‪16 min drive‬
Place, Puerto Morelos Town Square
‪22 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪26 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Premium bedding, down comforters, pillowtop beds, free minibar

Chairman Two bedroom suite Ocean Front Infinity & Private Pool Outdoor shower

Ocean view
2 bedrooms
Sleeps 4
2 King Beds

Chairman One bedroom Luxury Suite Ocean Front Private Pool & Outdoor shower

Ocean view
1 bedroom
Sleeps 2
1 King Bed

Master Suite Ocean Front King

Exceptional

Ocean view
1 bedroom
Sleeps 2
1 King Bed

Master Suite Ocean Front Private Pool King

Ocean view
1 bedroom
Sleeps 2
1 King Bed

Master Suite Ocean Front Private Pool King Diamond Club

Exceptional

Ocean view
1 bedroom
Sleeps 2
1 King Bed

Presidential Suite Ocean Front Two Bedroom Private Pool Diamond Club

Ocean view
2 bedrooms
Sleeps 4
2 King Beds

Master Presidential Suite Ocean Front Private Pool Two bedroom Diamond Club

Ocean view
1 bedroom
Sleeps 4
2 King Beds

Master Suite Ocean Front Two Queen

Ocean view
1 bedroom
Sleeps 4
2 Queen Beds

Master Suite Ocean Front Private Pool Two Queen

Ocean view
1 bedroom
Sleeps 4
2 Queen Beds

Master Suite Ocean Front Two bedroom Diamond Club

Ocean view
2 bedrooms
Sleeps 4
2 King Beds

Luxury Suite Ocean Front King with Private Pool & Outdoor Shower Diamond Club

Ocean view
1 bedroom
Sleeps 2
1 King Bed

Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club

Ocean view
1 bedroom
Sleeps 2
1 King Bed

Chairman Two Bedroom Ocean front Suite Four Terraces Private Outdoor Shower

Ocean view
1 bedroom
Sleeps 4
2 King Beds

Chairman Three Bedroom Suite Ocean Front Infinity Private Pool Outdoor Shower

Ocean view
1 bedroom
Sleeps 6
3 King Beds

About the neighborhood

Puerto Morelos

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort places you 7 mi (11.3 km) from Puerto Morelos Beach and 7.9 mi (12.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. This 90-room, 5-star property has 2 outdoor pools along with a marina and 3 restaurants.

What's nearby

Arrecife de Puerto Morelos National Park - 10 min walk - 0.5 miles
Puerto Morelos Beach - 16 min drive - 7.2 miles
Moon Palace Golf Club - 18 min drive - 10.5 miles
Ojo de Agua Beach - 21 min drive - 9.4 miles
Puerto Morelos Town Square - 22 min drive - 9.6 miles

Getting around

Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

‪Le Chique - ‬8 min drive
‪Siena Restaurant - ‬8 min drive
‪Preferred Club Bar - ‬8 min drive
‪Lobby Bar - ‬8 min walk
‪Restaurante Zócalo - ‬8 min drive

About this property

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

Guests of Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have access to a marina, 2 outdoor pools, and a gym. If you drive, take advantage of free valet parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this adults-only property include a rooftop terrace, free WiFi in public areas, and conference space.

50-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free minibar items, furnished balconies or patios, and MP3 docks.

A marina and a health club are featured at the property. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

On private beach
Pool
Hot tub
All inclusive

$364 nightly

Jun 3 - Jun 4

Total with taxes and fees

Pool
Hot tub
All inclusive
Spa

$278 nightly

May 11 - May 12

Total with taxes and fees

Outdoor pool, pool umbrellas, sun loungers

On private beach
Pool
Hot tub
Breakfast included

$334 nightly

Jun 8 - Jun 9

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site

Food and drink

Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
2 bars/lounges
3 restaurants
A beach bar
Couples/private dining

Restaurants on site

CÔTÉ À COSTA
JOYA
K’UHUL

Things to do

2 outdoor pools
Art gallery
Beach yoga
Health club
Library
Shopping
Wine tasting room
Winery release events

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

1,400 square feet of conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Marina
On the beach
On the waterfront
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Rooftop terrace

Spa

9 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Outdoor treatment areas

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)

3 floors
Built in 2001
Double-glazed windows
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Separate bathtub and shower
Slippers
Towels provided

Entertainment

50-inch flat-screen TV with satellite channels
MP3 dock

Food and drink

Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Desk
Free international calls
Iron/ironing board on request
Laptop workspace
Phone
Safe
Separate sitting area
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos

Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos

Zoetry Paraiso Bonita Riviera Maya All Inclusive

Zoetry Paraiso Bonita Riviera Maya Puerto Morelos

Zoetry Paraiso Bonita Riviera Maya

Zoetry Paraiso Bonita Riviera

Zoetry Paraiso de la Bonita Riviera Maya

Zoetry Paraiso de la Bonita Riviera Maya All Inclusive

Paraiso de la Bonita a Luxury Collection Resort Riviera Maya

Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

Frequently asked questions

Are there all-inclusive options at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is an all-inclusive resort and rates come with all meals and onsite activities. Activities include tennis and cooking classes.

How much does it cost to stay at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

As of May 8, 2026, prices found for a 1-night stay for 2 adults at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort on May 27, 2026 start from $502, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

What's there to see around Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

This property is located in Puerto Morelos, just steps from Petempich Bay. Arrecife de Puerto Morelos National Park is also within a driving distance of 0.1 mi.

Will I be able to park at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Yes, valet and self parking are offered for free at the property.

Is there a spa available at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Spa services at the property include beach massages, deep-tissue massages, couples treatments, and body wraps.

Are there luxury amenities available at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Yes, guests can indulge in luxuries such as 2 outdoor pools, beachside massages, and 3 restaurants at this property.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort include a casino?

No, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort doesn't have a casino.

Will I find an indoor pool at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort a good place to stay for couples?

This adults-only property offers many amenities for couples, including champagne service as well as a beach and a beach bar.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have a hot tub?

No, there isn't a spa tub at this property.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort feature a restaurant that includes a breakfast menu?

Yes, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort has 3 restaurants, and serves free cooked-to-order breakfasts each morning.

Will Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort allow pets to stay for free?

No, pets and service animals aren't allowed at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have connecting rooms available?

No, there aren't connecting guestrooms at this property.

How far is the airport from Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

The closest major airport to Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is Cancun Intl. Airport (CUN), which is 13.1 mi away (21 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 28.2 mi away.

Can I book a room with a balcony at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Yes, every guestroom at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort comes with a furnished balcony/patio and some offer ocean and garden views.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort.

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8/10 Good

Tricia Jean

Traveled with partner

Mar 10, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was friendly and service was excellent! Thank you Norma (butler), Rosa, Clarissa, Raul, Catherine and Edwin! Limited restaurants and menus. Joya was great for lunch and the pizza was amazing! Rooms are wonderful. Pool is small and a little cold. Very relaxing trip.

Stayed 5 nights in Feb 2026

8/10 Good

Tracy

Feb 6, 2026

Stayed 5 nights in Jan 2026

10/10 Excellent

richard

Feb 3, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The suite we were given was beautiful, the staff very friendly and accomodating and the food at the restaurants was beyond my expectations.

Stayed 4 nights in Jan 2026

10/10 Excellent

Megan

Traveled with group

Feb 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Yes, had an amazing stay! The staff were all wonderful and kind. Made the trip even more memorable.

Stayed 3 nights in Jan 2026

10/10 Excellent

Renee

Feb 1, 2026

Liked: Property conditions & facilities

The BEST RELAXING EVER! I was warmly greeted upon entering, shown the property and was waited on hand and foot. Enrique Levya, Norma, who took great care of me. Made sure I was well accommodated. Yessenia that gave my the BEST MASSAGE OF MY LIFE. The grounds of the property that is curated for relaxation and peace. What a wonderful job all team and staff did. Will definitely be back!

Stayed 3 nights in Jan 2026

10/10 Excellent

Heather

Traveled with partner

Jan 31, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Our stay here was truly amazing and relaxing! The resort is absolutely beautiful and we very much enjoyed the authentic decor and cuisine. We can not say more wonderful things about every single staff, especially the butlers! They were extremely accommodating to our every need and want! We can not wait to return!

Stayed 6 nights in Jan 2026

10/10 Excellent

Ross

Jan 28, 2026

Stayed 5 nights in Jan 2026

10/10 Excellent

Yanic

Jan 28, 2026

Liked: Cleanliness, amenities, property conditions & facilities

A Hidden Paradise at Paraiso De la Bonita 🌴✨From the moment we arrived at Paraiso De la Bonita, we knew we had discovered a hidden paradise. The warm welcome from Maria and Brandon at reception felt like a hug, instantly wrapping us in the magic of this serene resort. The luxurious spacious Hacienda style suites, just steps away from the beach, offered an oasis of comfort and elegance. Each morning, we were greeted by thoughtful housekeeping staff, and the tranquil atmosphere, surrounded by lush surroundings, created the perfect backdrop for relaxation. The boutique luxury resort beautifully showcases Mexican culture with a delightful mix of old and new designs, adding visual interest and comfort. While some areas are a work in progress, this only enhances the charm of the property. Dining was thoughtfully curated and exceptionally tasteful, with Eduardo M. ensuring we dined like royalty and Ritchie’s cappuccinos starting our mornings perfectly. Every member of the resort truly cares, providing top-notch service. Our butlers—Norma, Cath, Rodrigo, Vanz, and Enrique—pampered us like family. Eduardo Q. made us feel like the only guests, and Karen, the concierge, was always thoughtful with recommendations. Sofia, the star parrot, brought smiles with her greetings. General Manager Cesar embodies hospitality, treating us like family. In every corner of Paraiso De la Bonita, we found warmth, beauty, and unparalleled service. We cannot wait to return to this enchanting paradise!🌺❤️

Stayed 8 nights in Jan 2026

8/10 Good

joseph

Jan 26, 2026

Stayed 7 nights in Jan 2026

6/10 Okay

David William

Jan 25, 2026

too many things not finished that brochure said were included

Stayed 8 nights in Jan 2026

8/10 Good

amy

Jan 11, 2026

Stayed 6 nights in Jan 2026

8/10 Good

Alicia

Traveled with partner

Jan 3, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff here is excellent. If you are looking for a relaxing vacation this is the place.

Stayed 5 nights in Dec 2025

6/10 Okay

Corey

Jan 2, 2026

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

I was very underwhelmed with my stay having been to two other all inclusive hotels in the area. Firstly, the beach here is practically unusable and this is not clear when booking. Chairs are not even setup on the beach, I just pulled one down since I didn’t want to be trapped at the pool all day. The parrot, Sofia, seems unhealthy and poorly cared for. She is given little attention, toys, or activities. You can see she is covered with pin feathers too. This is addressed in other reviews and am saddened there is not better care provided. I will say the staff is friendly and tries to be attentive but there isn’t much for them to do. The resort is so small there is not much need for a butler service. During my stay I had a worker come into my room without waiting for me to tell them to wait, as I was indisposed. I have never had this happen in a hotel before and was shocked the worker just came in. While the buildings were updated, the door to my room was not fitted properly. I could see the sunlight coming in, along with mosquitoes. This also made it difficult for the air conditioning to work well. Additionally, I was served raw chicken for dinner and when I said something was told that it was a chicken thigh, not a breast. That didn’t matter to me, raw is raw. I would not recommend this place to others and am sure you can find something nicer.

Stayed 4 nights in Dec 2025

10/10 Excellent

Stephanie

Dec 30, 2025

Stayed 1 night in Dec 2025

10/10 Excellent

Nicola

Traveled with partner

Dec 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had such a wonderful stay at this resort and can’t say enough good things about the experience. From the moment we arrived, every single staff member was incredibly friendly and kind. There is a genuine feeling of care here. It truly feels like the staff are happy to be there, and that attention to detail shows in every part of the resort. Our room was elegant, simple, and thoughtfully designed, and having a private mini pool area made it feel extra special and relaxing. The food was excellent. Fresh juices, smoothies, and avocado toast at breakfast were a highlight for me as someone who eats healthy, though there were plenty of great options for everyone. The tacos were a standout for our other meals. We also had butler service during our stay, and Catherine and Enrique were absolutely fantastic. They went above and beyond to make sure we were comfortable and had everything we needed, and they truly elevated our entire experience. We would absolutely return and highly recommend it to anyone looking for a beautiful, peaceful, and well-cared-for getaway.

Stayed 6 nights in Dec 2025

10/10 Excellent

Paresh

Traveled with family

Dec 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had a great time! From check in to departure, the staff was extremely courteous and helpful. The rooms are large and well-appointed with a comfortable bed and a huge bathroom. All rooms are ocean facing, and we also had large balconies. We spent most of the time at the main pool. Breakfast: there is an extensive ala carte menu with tacos that are prepared to order. There is a small buffet with fruit etc. for breakfast, This restaurant also serves Mexican food for lunch and dinner. The Mediterranean restaurant is open for dinner, with a mix of Italian and French dishes. There is also a Latin themed outdoor restaurant near the pool. The food was always delicious and well presented. While the menus are extensive, I can see that one may run out of new dishes if staying for more than 5-7 days. The property itself is clean and situated within natural surroundings with numerous birds and coati families! As expected, there is Sargassum weeds in the sea. The narrow beach is cleared of weeds several times a day, but this is not a resort where one would spend a lot of time on the beach. We found the service to be exceptional. A big thanks to our butlers Cath and Enrique, as well as Jesus and Jose who served us at the pool. However, every staff member was very helpful and quickly resolved the minor issues we encountered. Don't be discouraged by the potholes in the road to the resort; a slice of heaven exists beyond the gate!

Stayed 5 nights in Dec 2025

10/10 Excellent

Milos

Traveled with partner

Dec 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great resort, AMAZING staff, and excellent food & drinks. Unsung heroes who made our trip extra special, Eduardo Iran Jarib Mauricio Eugenio Cath Ricardo Miguel Yeni Enrique Salvador Alexis Thank you all! We can’t wait to be back 😊

Stayed 9 nights in Dec 2025

10/10 Excellent

Emmett

Dec 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Fantastic, can't wait to go back. Brandon, Catherine and Enrique were exceptional. Ernesto in the bar was great and a lot of fun.

Stayed 4 nights in Dec 2025

10/10 Excellent

Eduardo

Dec 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2025

6/10 Okay

Dominique

Dec 9, 2025

Liked: Property conditions & facilities

I recently stayed at Paraiso La Bonita and want to start with the positives: the staff were exceptionally friendly and engaged, and the room was large, beautiful, and exactly as pictured. With the recent Marriott takeover, I see real potential and would consider returning. That said, several gaps kept this from feeling like a true 5-star experience. Service was consistently slow—both at the restaurant and especially at the pool, where it regularly took 30+ minutes just to place an order or receive a drink. Beach chairs were often unavailable as well. The staff were lovely, but the operation needs stronger systems and oversight. Dining options were also limited. Breakfast was fantastic, but with only two restaurants open for lunch and dinner, the menus quickly became repetitive during my five-night stay. Given how remote the property is, more variety or rotating specials would make a big difference. Room-service offerings were also minimal and not particularly impressive. Mid-stay, my room developed a strong drainage odor and a significant number of drain gnats, which led to multiple bites. Although I reported it, no one followed up. My room phone also never worked despite several requests, and housekeeping tended to be slow. The resort has strong potential under Marriott, but improvements in service speed, dining variety, and room maintenance are needed to deliver a true 5-star experience.

Stayed 4 nights in Dec 2025

10/10 Excellent

Kristin

Dec 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved my stay! Staff was outstanding!

Stayed 4 nights in Dec 2025

10/10 Excellent

Christopher

Dec 8, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent trip overall. Beautiful resort. Amazing food. Extremely friendly staff. We have been to Mexico about 5-6 times in the last few years, and this is the best resort we've been to yet. Would be delighted to return.

Stayed 6 nights in Dec 2025

6/10 Okay

Marjan

Dec 1, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

The staff was kind and the hotel room was very comfortable. Unfortunately the advertisement as per hotels.com of 2 pools, beach service and a functional spa were false. There was one pool with the other under construction, no full spa experience and no beach service. The beach was small but there were areas on the lush property that if promoted, the guests could have experienced this. More construction of other bar areas was also being done during the day. The property perhaps should have stayed closed while these modifications and improvements were being made. We had a three night stay, but after the first night we left for another resort.

Stayed 3 nights in Nov 2025

10/10 Excellent

Sam

Traveled with partner

Nov 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The customer service for this hotel was more than perfect. They took every opportunity to make sure our honeymoon stay was perfect and memorable. The food is amazing and the vibes of the hotel was perfect for a relaxing honeymoon. Ricardo and his coffee art and making was amazing and delightful to start the day with. Mario and Enrique were excellent in signing us up for activities and attending to our needs during our stay. Would definitely recommend staying at this hotel in the future.

Stayed 8 nights in Nov 2025

10/10 Excellent

Jennifer

Traveled with partner

Nov 22, 2025

Liked: Cleanliness, property conditions & facilities

Staff provided excellent service. They were incredibly attentive and helpful. The room was very spacious - huge - and well-appointed. The beds were comfortable, and the bathroom was stocked with any supply you could need. Towels were thick and nice. We had a cozy loveseat on our balcony perfect for stargazing and listening to the ocean. The food was delicious with good portions, and the service at the restaurants was attentive and friendly. All the staff was great and easy to communicate with. Most remarkable was Cristian at the front desk, who went above and beyond to resolve a transportation issue for us (unrelated to the hotel). We liked the location, which has a private feel. Only downside is the beach was impacted by sargassum, like many in the area, so is not ideal for those looking to focus on beach time. Loved our stay and would highly recommend!

Stayed 3 nights in Nov 2025

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

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Chairman Two Bedroom Ocean front Suite Four Terraces Private Outdoor Shower

View all photos for Chairman Three Bedroom Suite Ocean Front Infinity Private Pool Outdoor Shower

Chairman Three Bedroom Suite Ocean Front Infinity Private Pool Outdoor Shower

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Dreams Puerto Morelos Resort & Spa - All Inclusive

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Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

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Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Reviews