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Recent guest reviews

The pools were amazing! The property was so clean and service amazing!

We were harrassed about the club presentation and it took almost an hour to settle it. At this time concierge reduced it from 90 to 30 mins. But we spent over an hour just under siege just talking about not wanting to do any new payment membership because presentation is too long. Later I requested the hotel to extend stay for the 2 hours or more we missed and front desk gave only 1 hour. Less time to enjoy the hotel!

It was a beautiful resort ..I am a smoker however and they do not let you even smoke on your own balcony

Very friendly and helpful staff! Also the location was perfect for our first time visiting Cancun! Will definitely be back!

Love staff, always so nice very friendly very clean and beautiful place !!!

Nice place for relax and friendly attention, we back

I struggled to get good breakfast or dinner in hotel's restaurants though they are very costly. Drove nearby restaurants for food.

Very nice hotel in very nice location. Service is excellent.

Very nice. The staff was extremely helpful and friendly. the room was clean and comfortable. the pool is amazing. All in all very nice.

Nice hotel with several swimming pools. The hotel is easily accessible across from a mall and there is a bus stop right next to it. We enjoyed our stay

Beautiful Infiniti pool with amazing views! Nice big villas but not great customer service..food was ok and hotel was clean.. great to travel with family and kids!

It was an awesome experience loved it clean perfect location friendly and helpful staff.

The stay was great, ocean front property and awesome view and amenities.

Amazing place with great service, amenities, and amazing views!!! LOVED every minute!!

Definitely recommend this to anyone we were treated very well clean facility stuff was very friendly and respectful.

excellent hotel excellent hotel excellent hotel excellent hotel excellent hotel excellent hotel excellent hotel excellent hotel excellent hotel excellent hotel excellent hotel

KM. 12.5 Blvd Kukulcan Cancun QROO

Hotel highlights

  • Steps from Cancun Interactive Aquarium and La Isla Shopping Mall
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is next to popular attractions like Cancun Interactive Aquarium and La Isla Shopping Mall. This 580-room, 4-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 2 restaurants.


Dining

Enjoy dining at the resort's 2 onsite restaurants: Oceano specializes in Mexican cuisine and serves breakfast, lunch, and dinner; Viento offers relaxing ocean views. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun's 580 rooms provide washers/dryers, balconies, and sofa beds. Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Refrigerators, microwaves, and stovetops are also standard.


Property features

Guests of The Westin Lagunamar Ocean Resort Villas & Spa, Cancun have access to a full-service spa, 4 outdoor pools, and a children's pool. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a 24-hour fitness center, 4 spa tubs, and outdoor tennis courts.

Room options

Villa, 2 Bedrooms, Balcony, Ocean View (SW-M)

1 King Bed, 1 Queen Bed and 2 Double Sofa Beds | Sleeps 8

Villa, 1 Bedroom, Non Smoking, Ocean View

1 King Bed | Sleeps 4

Studio, 1 Queen Bed, Balcony, Ocean View

1 Queen Bed | Sleeps 4

Villa, 2 Bedrooms, Balcony, Oceanfront (SW-M)

1 King Bed, 1 Queen Bed and 2 Double Sofa Beds | Sleeps 8

Guest reviews for The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Everyone (29) Couples (8) Family (9) Friends (2)
5
Everyone

By on Dec 7, 2020

Review comment responded on Jan 12, 2021

Thank you so much for your review. We hope to welcome you many more times in the future. Be well.

5
Everyone

By on Mar 26, 2020

Review comment responded on Mar 26, 2020

Thank you so much. Be well.

5
Family

The pools were amazing! The property was so clean and service amazing!

By on Mar 15, 2020

Review comment responded on Mar 19, 2020

Thank you so much for your review, we hope to welcome you again soon. Be well.

2
Friends

We were harrassed about the club presentation and it took almost an hour to settle it. At this time concierge reduced it from 90 to 30 mins. But we spent over an hour just under siege just talking about not wanting to do any new payment membership because presentation is too long. Later I requested the hotel to extend stay for the 2 hours or more we missed and front desk gave only 1 hour. Less time to enjoy the hotel!

By , from LA on Mar 11, 2020

Review comment responded on Mar 13, 2020

Thank you so much for the feedback on your recent stay at our resort. Often time without your comments it is difficult for us to know our opportunity areas. We hope to welcome you back soon so you can experience our enhancements.

4
Everyone

It was a beautiful resort ..I am a smoker however and they do not let you even smoke on your own balcony

By on Nov 19, 2019

Review comment responded on Nov 21, 2019

Thank you so for feedback. We hope to welcome you again soon.

5
Everyone

By on Aug 22, 2019

Review comment responded on Aug 22, 2019

Thank you!

5
Everyone

By on Aug 16, 2019

Review comment responded on Aug 22, 2019

Thank you for your review!

5
Partner Couples

Very friendly and helpful staff! Also the location was perfect for our first time visiting Cancun! Will definitely be back!

By on Jul 25, 2019

Review comment responded on Jul 25, 2019

Thank you so much for your review! It makes us glad that you will visit us again! Be well.

5
Family

Love staff, always so nice very friendly very clean and beautiful place !!!

By on Mar 10, 2019

Review comment responded on Mar 12, 2019

Dear Guest: We really appreciate your nice comments, thank you for taking the time to post this. At Westin Lagunamar it is our priority to meet our guest’s expectations and to give you the best Westin Experience every time you stay with us. We look forward to hosting you again in a near future, Sincerely,

4
Everyone

Nice place for relax and friendly attention, we back

By on Nov 15, 2018

Review comment responded on Nov 15, 2018

Thank you for your review! We hope to host you again in a near future. Have a renovating day!

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

KM. 12.5 Blvd Kukulcan, Cancun, QROO 77500
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