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Recent guest reviews

Very nice staff. Clean. Not all restaurants were open at times. Good food.

Great beach and super bowl party. Night time entertainment was a bit weak. Massage at the spa was great but the rest of the spa staff seemed a bit lost

Beautiful property, very good food, excellent service. My only complaint is the sales tactics trying to sell vacation club packages. I'd rather just enjoy my vacation and not continually be bothered about buying something that clearly seems like a scam. Also, having to wait and take golf carts to the restaurants and entertainment was a bit annoying. Other than that it was a fantastic vacation!

loved the pool. spread out so you don't feel like you are sitting on top of people. Had an Ocean vw but more of a pool vw.

If you are solely going there to get wasted and be loud, this is your place, not judging (I’ve done that.) Unfortunately, we were there for peace, the beach, easy good food, and relaxation. I paid for “privilege” which did nothing. I had to wake up by 545am to get a covered spot on the beach. The food was bad. Restaurants not always open. The pool was so loud from noon to 5 we heard it in our room, and on the beach. Gangum Style on blast. Neighbors in our building playing loud country music. I will say the staff were lovely, and the resort was clean. But will never go to a Secrets resort again, and will return next year to Playa Mujeres, but staying at The Beloved which is an awesome resort.

My husband and I stayed here with another 2 couples. We enjoyed the ambiance the beautiful long stretched of white sand beach. This is our third trip to Mexico. We all agreed that the service is a bit slow on all restaurant except the buffet. It seemed like they are short on staff but it got better at the end of our stay. We also agreed that Buffet food choices could be better. Overall we think the food is mediocre. On our last day upon check out, we talk to the one of the front desk staff and told him we are gonna be checking out in an hour or so. He was very helpful and asked us our room number and what time will be our shuttle pick up. We told him the time, he told us to have our luggage ready and on a certain time one of the staff will be picking up our luggage and will bring it to the lobby for us. He also told us we don’t have to be in the room for it, that we can walk around the resort and enjoy our last hour. My husband and I went to the room got ready and started packing. I packed most of our belongings. I remember vividly of putting my phone charger in our carry on luggage. Before we left the room my husband checked every drawer, closet, bathroom, table to make sure nothing is left behind. And nothing was left behind. We got home I unpacked right away, I noticed my phone charger is gone. I waited the next morning and went through everything and no phone charger. Someone stole it. Needless to say this leaves a sour taste in my mouth.

The resort was very nice and the staff was super friendly and accommodating.

Plan to go back. Staff is excellent. Place is clean food is great.

Nothing special, stayed at half a dozen different secrets and this experience was by far the worst. Just didn't seem to go out of the way to make your trip special or offer great service. Some of the staff was nice enough but most avoided you unless you called out. Just not what we were accustomed to after visiting many other resorts in this chain. Needless to say no way we would return here.

Super friendly staff and my room/bldg was close to the beach. Entertainment staff was fun, energetic, and kind.

If it had not been for the employees I don’t know if I would consider going back to a secrete PM. I’ve been to other secrets resorts before and this one just didn’t add up. The walls were so paper thin I could hear room service people talking everyday right outside our room 3303. The food tastes like it came out of a plastic wrap and placed on the plate for me. The best thing about this resort was having access to its sister resort Dreams PM, the entertainment staff Ross, Charlie, Ivan and Sophia, and the pools were great.

The staff of this property and it's sister property Dreams makes you feel like family. They were extremely attentive to all our wishes. Make sure you check out the activities at both properties. You can be as busy or as lazy as you choose. Just know that you will be well taken care of at Secrets

The only fault with hotel; the pools and hot tubs close at 8:00PM.

The moldy smell of the room was not good. They were able to change the room. But the room started to smell as days went by. Mosquitoes were problem at night. Foods were mediocre. Specially restaurants were not good.

fun hotel. Great entertainment everyday. Efficient and well-kept hotel. Friendly and knowledgeable staff.

I've stayed at other Secrets Resorts in the past and; although most are highly recommended, this one is not. It's very average with regard to service and quality of the food. The bars ran out of several items on a daily basis and never restocked (there was never a huge demand placed on the bars ever!!!). This place really cuts corners and it shows!!!!! I'd recommend if you can get it for $200/night. Any more then you'll end up being disappointed as I am...

Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3 Playa Mujeres QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Mujeres Beach is within a mile (2 km) of Secrets Playa Mujeres Golf & Spa Resort - All Inclusive, and other popular attractions like Playa Mujeres Golf Club are within a few miles (5 km). This 424-room, 4.5-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a golf course.


Dining

There are multiple options for onsite dining with 9 restaurants, including Market Cafe, which specializes in international cuisine and serves breakfast and lunch, and Oceana with pleasing ocean views. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

All 424 rooms provide free minibar items, furnished balconies or patios, and iPod docks. 42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Espresso makers, free local calls, and free bottled water are other standard amenities.


Property features

Secrets Playa Mujeres Golf & Spa Resort - All Inclusive features a private beach, a golf course, and a full-service spa. You can put free valet parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only property include 2 outdoor pools, a nightclub, and a fitness center.

Room options

Junior Suite

2 Double Beds | 1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, Garden View

1 King Bed | Sleeps 2

Preferred Club Junior Suite Ocean Front King

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Guest reviews for Secrets Playa Mujeres Golf & Spa Resort - All Inclusive

Everyone (50) Couples (39) Family (2) Other (2) Friends (5)
4
Partner Couples

Very nice staff. Clean. Not all restaurants were open at times. Good food.

By on Mar 22, 2020

Review comment responded on Mar 23, 2020

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

4
Partner Couples Friends

Great beach and super bowl party. Night time entertainment was a bit weak. Massage at the spa was great but the rest of the spa staff seemed a bit lost

By on Feb 4, 2020

Review comment responded on Feb 6, 2020

Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Kind regards.

5
Everyone

By on Dec 6, 2019

Review comment responded on Dec 7, 2019

Dear Guest, Thank you for sharing your score with us through Expedia. We wish to have the privilege to welcome you again in the near future. Best regards.

5
Partner Couples

Beautiful property, very good food, excellent service. My only complaint is the sales tactics trying to sell vacation club packages. I'd rather just enjoy my vacation and not continually be bothered about buying something that clearly seems like a scam. Also, having to wait and take golf carts to the restaurants and entertainment was a bit annoying. Other than that it was a fantastic vacation!

By , from Milwaukee, WI on Nov 8, 2019

Review comment responded on Nov 8, 2019

Dear guest, Thank you so much for sharing such a beautiful review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are more than happy to read that you liked our beautiful property, very good food, and excellent service. We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We hope to have the honor of receiving you again. Warm regards,

4
Partner Couples

By on Jul 7, 2019

Review comment responded on Jul 9, 2019

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5
Friends

loved the pool. spread out so you don't feel like you are sitting on top of people. Had an Ocean vw but more of a pool vw.

By on May 9, 2019

Review comment responded on May 10, 2019

Dear guest, Thank you so much for sharing how much you loved the pool at our all-inclusive and adults only resort in the Mexican Caribbean. We are very glad to see that you had an amazing time with us and we hope to have the honor to receive you again. Warm regards,

2
Partner Couples

If you are solely going there to get wasted and be loud, this is your place, not judging (I’ve done that.) Unfortunately, we were there for peace, the beach, easy good food, and relaxation. I paid for “privilege” which did nothing. I had to wake up by 545am to get a covered spot on the beach. The food was bad. Restaurants not always open. The pool was so loud from noon to 5 we heard it in our room, and on the beach. Gangum Style on blast. Neighbors in our building playing loud country music. I will say the staff were lovely, and the resort was clean. But will never go to a Secrets resort again, and will return next year to Playa Mujeres, but staying at The Beloved which is an awesome resort.

By on Apr 27, 2019

Review comment responded on Apr 29, 2019

Dear guest, Thank you for sharing the review of your experience at our all-inclusive and adults only resort in the Mexican Caribbean. It is with great sadness that we learn of an overall disappointing experience, for which we cannot but offer our sincerest apologies. We are an adults-only resort in the Mexican Caribbean and we offer all our guests a space to relax and amuse. We offer 9 dining options: 1 buffet restaurant, 6 à la carte restaurants, a grill and a café, plus 24-hours room service and all our guests have free flow access to the restaurants of our sister resort. While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. We look forward to welcome you back to provide you the memorable stay that you deserve. Warm regards,

4
Everyone

By on Apr 1, 2019

Review comment responded on Apr 1, 2019

Dear guest, Thank you so much for sharing the review of your experience at our all-inclusive and adults only resort in the Mexican Caribbean. We are very happy to see that you liked your vacation with us and we hope you give us the honor to receive you again. Warm regards,

3
Partner Couples Friends

My husband and I stayed here with another 2 couples. We enjoyed the ambiance the beautiful long stretched of white sand beach. This is our third trip to Mexico. We all agreed that the service is a bit slow on all restaurant except the buffet. It seemed like they are short on staff but it got better at the end of our stay. We also agreed that Buffet food choices could be better. Overall we think the food is mediocre. On our last day upon check out, we talk to the one of the front desk staff and told him we are gonna be checking out in an hour or so. He was very helpful and asked us our room number and what time will be our shuttle pick up. We told him the time, he told us to have our luggage ready and on a certain time one of the staff will be picking up our luggage and will bring it to the lobby for us. He also told us we don’t have to be in the room for it, that we can walk around the resort and enjoy our last hour. My husband and I went to the room got ready and started packing. I packed most of our belongings. I remember vividly of putting my phone charger in our carry on luggage. Before we left the room my husband checked every drawer, closet, bathroom, table to make sure nothing is left behind. And nothing was left behind. We got home I unpacked right away, I noticed my phone charger is gone. I waited the next morning and went through everything and no phone charger. Someone stole it. Needless to say this leaves a sour taste in my mouth.

By , from Charlotte NC on Mar 12, 2019

Review comment responded on Mar 13, 2019

Dear Victoria, Thank you so much for sharing the review of your experience with your husband and friends at our all-inclusive and adults only resort in the Mexican Caribbean. We are glad to know that you enjoyed our stunning beach with white sand and blue water, we also appreciatte your recommendations since allow us to always improve our service. Thank you for your kind words and hope we have the honor to receive you again, this is your home at the Mexican Caribbean. Warm regards,

4
Friends

The resort was very nice and the staff was super friendly and accommodating.

By on Mar 2, 2019

Review comment responded on Mar 4, 2019

Dear guest, Thank you so much for sharing the review of your vacation at our all-inclusive and adults only resort in the Mexican Caribbean. We are very happy to know that you had a fantastic time thanks to the friendly service of our staff and great facilities. Hope we have the honor to receive you again. Kind regards,

Secrets Playa Mujeres Golf & Spa Resort - All Inclusive

Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Playa Mujeres, QROO 77400
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