Skip to main content
Beginning of main content

Secrets Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 out of 5.0

Secrets Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 out of 5.0

Recent guest reviews

loved the pool. spread out so you don't feel like you are sitting on top of people. Had an Ocean vw but more of a pool vw.

If you are solely going there to get wasted and be loud, this is your place, not judging (I’ve done that.) Unfortunately, we were there for peace, the beach, easy good food, and relaxation. I paid for “privilege” which did nothing. I had to wake up by 545am to get a covered spot on the beach. The food was bad. Restaurants not always open. The pool was so loud from noon to 5 we heard it in our room, and on the beach. Gangum Style on blast. Neighbors in our building playing loud country music. I will say the staff were lovely, and the resort was clean. But will never go to a Secrets resort again, and will return next year to Playa Mujeres, but staying at The Beloved which is an awesome resort.

My husband and I stayed here with another 2 couples. We enjoyed the ambiance the beautiful long stretched of white sand beach. This is our third trip to Mexico. We all agreed that the service is a bit slow on all restaurant except the buffet. It seemed like they are short on staff but it got better at the end of our stay. We also agreed that Buffet food choices could be better. Overall we think the food is mediocre. On our last day upon check out, we talk to the one of the front desk staff and told him we are gonna be checking out in an hour or so. He was very helpful and asked us our room number and what time will be our shuttle pick up. We told him the time, he told us to have our luggage ready and on a certain time one of the staff will be picking up our luggage and will bring it to the lobby for us. He also told us we don’t have to be in the room for it, that we can walk around the resort and enjoy our last hour. My husband and I went to the room got ready and started packing. I packed most of our belongings. I remember vividly of putting my phone charger in our carry on luggage. Before we left the room my husband checked every drawer, closet, bathroom, table to make sure nothing is left behind. And nothing was left behind. We got home I unpacked right away, I noticed my phone charger is gone. I waited the next morning and went through everything and no phone charger. Someone stole it. Needless to say this leaves a sour taste in my mouth.

The resort was very nice and the staff was super friendly and accommodating.

Plan to go back. Staff is excellent. Place is clean food is great.

Nothing special, stayed at half a dozen different secrets and this experience was by far the worst. Just didn't seem to go out of the way to make your trip special or offer great service. Some of the staff was nice enough but most avoided you unless you called out. Just not what we were accustomed to after visiting many other resorts in this chain. Needless to say no way we would return here.

Super friendly staff and my room/bldg was close to the beach. Entertainment staff was fun, energetic, and kind.

If it had not been for the employees I don’t know if I would consider going back to a secrete PM. I’ve been to other secrets resorts before and this one just didn’t add up. The walls were so paper thin I could hear room service people talking everyday right outside our room 3303. The food tastes like it came out of a plastic wrap and placed on the plate for me. The best thing about this resort was having access to its sister resort Dreams PM, the entertainment staff Ross, Charlie, Ivan and Sophia, and the pools were great.

The staff of this property and it's sister property Dreams makes you feel like family. They were extremely attentive to all our wishes. Make sure you check out the activities at both properties. You can be as busy or as lazy as you choose. Just know that you will be well taken care of at Secrets

The only fault with hotel; the pools and hot tubs close at 8:00PM.

The moldy smell of the room was not good. They were able to change the room. But the room started to smell as days went by. Mosquitoes were problem at night. Foods were mediocre. Specially restaurants were not good.

fun hotel. Great entertainment everyday. Efficient and well-kept hotel. Friendly and knowledgeable staff.

I've stayed at other Secrets Resorts in the past and; although most are highly recommended, this one is not. It's very average with regard to service and quality of the food. The bars ran out of several items on a daily basis and never restocked (there was never a huge demand placed on the bars ever!!!). This place really cuts corners and it shows!!!!! I'd recommend if you can get it for $200/night. Any more then you'll end up being disappointed as I am...

Perfect for relaxation, good, not great food, kept pushing timeshare resort membership on us, but other than that, highly recommend.

Even the weight room was first class. Probably the best weight room I have ever seen in a hotel type setting. The food was very, very good. Staff excellent. Big enough to stretch your legs but not ridiculously huge.

Hotel staff was AMAZING hotel rooms were cozy The activities were fun and most definitely worth doing The food was ok

Top notch resort with a variety of high quality dining and entertainment options. We enjoyed Portofino (smaller portions so we weren't uncomfortably full afterward. You can order multiple if you want a larger serving. Nice wine menu), El Patio (authentic Mexican food, with a nice outdoor seating overlooking the pool area), Gaucho (brazilian steakhouse at the nearby Dreams Resort). All the bartenders and waitstaff delivered top notch service. Friendly, accommodating and fast. Our only complaint was that certain staff members, notably VIP Services, spa, are pushy with trying to upsell you. They have this odd program upon check-in (after a long day of travel when you just want to start relaxing) where they present you with "$200, your money" that are really just coupons to various activities. But you can only get $40 off a massage and the massages start at $185. Or, here's a free pendant as our gift, but you have to purchase the chain to wear it on. We politely declined and he questioned our judgment as if it was ludicrous not to accept their "gift." I'm not mad at their sales ploy to get more money out of people, but I don't buy things I don't need and didn't want to debate my decisions. This happened again at the pool when our poolside server told the spa it was our anniversary. A spa member found us and said it would be cloudy all day and we should get a couples massage. It was sunny the entire day with a brief rain shower.

Our stay at Secrets Playa Mujeres was absolutely wonderful. We were Preferred Club guests which made our stay even more luxurious. I especially enjoyed the beautiful beach and the palapas. Alex and his team were on point accommodating us on the beach and making us feel like royalty. Our concierge check-in, check-out, and constant attentiveness was extraordinary from beginning to end. This is definitely a top notch resort that I can now say I’ve had the pleasure of experiencing twice. I will definitely keep returning and am looking forward to our next stay. Thank you Secrets PM for such a memorable vacation.

Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3 Playa Mujeres QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located within a 5-minute walk of Punta Sam Ferry Terminal, Secrets Playa Mujeres Golf & Spa Resort - All Inclusive is within 2 miles (3 km) of El Meco Archaeological Site. This 424-room, 4.5-star hotel has 2 outdoor pools along with a private beach and a golf course.


Dining

There are ample dining options with 9 onsite restaurants, including Market Cafe, which specializes in international cuisine and serves breakfast and lunch, and Oceana with pleasing ocean views. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

A flat-screen TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and the bathroom offers a jetted tub, a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include free minibar items, a furnished balcony or patio, and an iPod dock.


Property features

Secrets Playa Mujeres Golf & Spa Resort - All Inclusive features a private beach, a golf course, and a full-service spa. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include 2 outdoor pools, a nightclub, and a fitness center.

Room options

Preferred Club Master Suite Ocean Front

King 1 | Sleeps 2

Preferred Club Junior Suite Swim Out King

King 1 | Sleeps 2

Junior Suite, 2 Double Beds, Ocean View

Full 2 | Sleeps 3

Preferred Club Master Suite Ocean Front Private Pool

King 1 | Sleeps 2

Guest reviews for Secrets Playa Mujeres Golf & Spa Resort - All Inclusive

Everyone (49) Couples (35) Family (2) Other (2) Friends (5)
5
Friends

loved the pool. spread out so you don't feel like you are sitting on top of people. Had an Ocean vw but more of a pool vw.

By on May 9, 2019

Review comment responded on May 10, 2019

Dear guest, Thank you so much for sharing how much you loved the pool at our all-inclusive and adults only resort in the Mexican Caribbean. We are very glad to see that you had an amazing time with us and we hope to have the honor to receive you again. Warm regards,

2
Partner Couples

If you are solely going there to get wasted and be loud, this is your place, not judging (I’ve done that.) Unfortunately, we were there for peace, the beach, easy good food, and relaxation. I paid for “privilege” which did nothing. I had to wake up by 545am to get a covered spot on the beach. The food was bad. Restaurants not always open. The pool was so loud from noon to 5 we heard it in our room, and on the beach. Gangum Style on blast. Neighbors in our building playing loud country music. I will say the staff were lovely, and the resort was clean. But will never go to a Secrets resort again, and will return next year to Playa Mujeres, but staying at The Beloved which is an awesome resort.

By on Apr 27, 2019

Review comment responded on Apr 29, 2019

Dear guest, Thank you for sharing the review of your experience at our all-inclusive and adults only resort in the Mexican Caribbean. It is with great sadness that we learn of an overall disappointing experience, for which we cannot but offer our sincerest apologies. We are an adults-only resort in the Mexican Caribbean and we offer all our guests a space to relax and amuse. We offer 9 dining options: 1 buffet restaurant, 6 à la carte restaurants, a grill and a café, plus 24-hours room service and all our guests have free flow access to the restaurants of our sister resort. While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. We look forward to welcome you back to provide you the memorable stay that you deserve. Warm regards,

4
Everyone

By on Apr 1, 2019

Review comment responded on Apr 1, 2019

Dear guest, Thank you so much for sharing the review of your experience at our all-inclusive and adults only resort in the Mexican Caribbean. We are very happy to see that you liked your vacation with us and we hope you give us the honor to receive you again. Warm regards,

3
Partner Couples Friends

My husband and I stayed here with another 2 couples. We enjoyed the ambiance the beautiful long stretched of white sand beach. This is our third trip to Mexico. We all agreed that the service is a bit slow on all restaurant except the buffet. It seemed like they are short on staff but it got better at the end of our stay. We also agreed that Buffet food choices could be better. Overall we think the food is mediocre. On our last day upon check out, we talk to the one of the front desk staff and told him we are gonna be checking out in an hour or so. He was very helpful and asked us our room number and what time will be our shuttle pick up. We told him the time, he told us to have our luggage ready and on a certain time one of the staff will be picking up our luggage and will bring it to the lobby for us. He also told us we don’t have to be in the room for it, that we can walk around the resort and enjoy our last hour. My husband and I went to the room got ready and started packing. I packed most of our belongings. I remember vividly of putting my phone charger in our carry on luggage. Before we left the room my husband checked every drawer, closet, bathroom, table to make sure nothing is left behind. And nothing was left behind. We got home I unpacked right away, I noticed my phone charger is gone. I waited the next morning and went through everything and no phone charger. Someone stole it. Needless to say this leaves a sour taste in my mouth.

By , from Charlotte NC on Mar 12, 2019

Review comment responded on Mar 13, 2019

Dear Victoria, Thank you so much for sharing the review of your experience with your husband and friends at our all-inclusive and adults only resort in the Mexican Caribbean. We are glad to know that you enjoyed our stunning beach with white sand and blue water, we also appreciatte your recommendations since allow us to always improve our service. Thank you for your kind words and hope we have the honor to receive you again, this is your home at the Mexican Caribbean. Warm regards,

4
Friends

The resort was very nice and the staff was super friendly and accommodating.

By on Mar 2, 2019

Review comment responded on Mar 4, 2019

Dear guest, Thank you so much for sharing the review of your vacation at our all-inclusive and adults only resort in the Mexican Caribbean. We are very happy to know that you had a fantastic time thanks to the friendly service of our staff and great facilities. Hope we have the honor to receive you again. Kind regards,

5
Everyone

Plan to go back. Staff is excellent. Place is clean food is great.

By on Sep 20, 2018

Review comment responded on Sep 20, 2018

Dear guest, Thank you so much for sharing the review of your wonderful experience at our all-inclusive and adults only resort. It is amazing to know how much you enjoyed your wonderful vacation thanks to the excellent service of our staff and delicious food. Wonderful to know that you are planning to come back and we will be waiting for you for another great vacation. Kind regards,

2
Everyone

By on Sep 19, 2018

Review comment responded on Sep 19, 2018

Dear guest, Thank you for sharing the review of your personal experience at our all-inclusive with us. We are deeply sorry to know that you didn't enjoy your holiday with us, be sure that the main goal of our staff is to provide a fantastic experience to all our guests. Thank you for your review and hope you return with us so we can provide you the amazing vacation that you deserve. Kind regards,

3
Everyone

Nothing special, stayed at half a dozen different secrets and this experience was by far the worst. Just didn't seem to go out of the way to make your trip special or offer great service. Some of the staff was nice enough but most avoided you unless you called out. Just not what we were accustomed to after visiting many other resorts in this chain. Needless to say no way we would return here.

By on Sep 19, 2018

Review comment responded on Sep 19, 2018

Dear guest, Thank you so much for sharing the details of your personal experience at our all-inclusive and adults only resort. We are very glad to know that have been in the different Secrets Resorts. We are deeply sorry to know that your experience wasn't completely satisfactory, the main goal of all our staff is to provide a fantastic experience to all our guests and we work very hard for it. Hope you change your mind and return so we can provide you the fantastic vacation that you deserve. Kind regards,

5
Everyone

Super friendly staff and my room/bldg was close to the beach. Entertainment staff was fun, energetic, and kind.

By on Jul 19, 2018

Review comment responded on Nov 6, 2018

Dear guest, Thank you so much for sharing how much you enjoyed the kind attention and comfortable suites at our all-inclusive and adults only resort. It is also amazing to see that you had a great time with our Entertainment activities. Thank you for your kind words and hope we have the honor of welcome you again. Kind regards.

3

if had not been for the employees...

Everyone

If it had not been for the employees I don’t know if I would consider going back to a secrete PM. I’ve been to other secrets resorts before and this one just didn’t add up. The walls were so paper thin I could hear room service people talking everyday right outside our room 3303. The food tastes like it came out of a plastic wrap and placed on the plate for me. The best thing about this resort was having access to its sister resort Dreams PM, the entertainment staff Ross, Charlie, Ivan and Sophia, and the pools were great.

By on May 20, 2018

Review comment responded on May 23, 2018

Dear guest, Thank you so much for sharing the review of your experience with us. We are glad to know that you the kind and friendly attention of our staff, we work very hard to provide a fantastic experience to all our guests. We deeply sorry for the inconveniences, our guest feed back is very important to improve our service. We are very glad to know that you also enjoyed the free flow access to oue sister resort. Thank you for your review and hope we have the honor of welcome you again. Kind regards,

Secrets Playa Mujeres Golf & Spa Resort - All Inclusive

Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Playa Mujeres, QROO 77400