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Recent guest reviews

Everything about the resort was disappointing but the food. Everything closes early 11pm. They say it’s cause of COVID but the bar at the hotel next door doesn’t close until 2am. ACs in the rooms are locked at 71 degrees, the in-room TVs are only in Spanish and only one pool is heated. The “free” golf has a $100 cart fee. Also they charge $200 for a massage and pay the staff 2 pesos a minute. But at least they stopped all outdoor volleyball 2 hours before sunset.

My 3rd time here, quality of breakfast food and entertainment is lacking a bit due to COVID but otherwise a beautiful and clean resort to vacation in.

So, we got there on 9/10/2020 and everything was perfect! The facility is nice and well maintained (until you start to look closer). We have stayed at many of the Secrets and Breathless resorts and have always had such a good experience's that we literally only stay and Breathless or Secrets (until now). The food was great, the service was amazing and the ocean was one of the cleanest I've seen. Now to the ugly part: I went to my room around 1:30 am to find ants crawling on my bathroom wall, I didn't think much of it because it was only a couple of them and we have to remember that the hallway is an open out door hallway. Fast forward to 5:30am when I got up to brush my teeth and saw AT LEAST 150-200 ants literally crawling all over my bathroom sink and tooth brush ! I legit could not believe it. What made matters worse is when i took a video of the room and the ants to show the manager she pretty much told me another room wouldn't be available for hours. It was literally my second day there, i felt dirty, i couldn't brush my teeth and now i have a dirty room. I don't know if i'd consider this brand again.

We loved this property very clean and friendly staff the only thing was we got a swimout room and the pool was dirty but other than that everything was perfect

Very nice staff. Clean. Not all restaurants were open at times. Good food.

Great beach and super bowl party. Night time entertainment was a bit weak. Massage at the spa was great but the rest of the spa staff seemed a bit lost

Beautiful property, very good food, excellent service. My only complaint is the sales tactics trying to sell vacation club packages. I'd rather just enjoy my vacation and not continually be bothered about buying something that clearly seems like a scam. Also, having to wait and take golf carts to the restaurants and entertainment was a bit annoying. Other than that it was a fantastic vacation!

loved the pool. spread out so you don't feel like you are sitting on top of people. Had an Ocean vw but more of a pool vw.

If you are solely going there to get wasted and be loud, this is your place, not judging (I’ve done that.) Unfortunately, we were there for peace, the beach, easy good food, and relaxation. I paid for “privilege” which did nothing. I had to wake up by 545am to get a covered spot on the beach. The food was bad. Restaurants not always open. The pool was so loud from noon to 5 we heard it in our room, and on the beach. Gangum Style on blast. Neighbors in our building playing loud country music. I will say the staff were lovely, and the resort was clean. But will never go to a Secrets resort again, and will return next year to Playa Mujeres, but staying at The Beloved which is an awesome resort.

My husband and I stayed here with another 2 couples. We enjoyed the ambiance the beautiful long stretched of white sand beach. This is our third trip to Mexico. We all agreed that the service is a bit slow on all restaurant except the buffet. It seemed like they are short on staff but it got better at the end of our stay. We also agreed that Buffet food choices could be better. Overall we think the food is mediocre. On our last day upon check out, we talk to the one of the front desk staff and told him we are gonna be checking out in an hour or so. He was very helpful and asked us our room number and what time will be our shuttle pick up. We told him the time, he told us to have our luggage ready and on a certain time one of the staff will be picking up our luggage and will bring it to the lobby for us. He also told us we don’t have to be in the room for it, that we can walk around the resort and enjoy our last hour. My husband and I went to the room got ready and started packing. I packed most of our belongings. I remember vividly of putting my phone charger in our carry on luggage. Before we left the room my husband checked every drawer, closet, bathroom, table to make sure nothing is left behind. And nothing was left behind. We got home I unpacked right away, I noticed my phone charger is gone. I waited the next morning and went through everything and no phone charger. Someone stole it. Needless to say this leaves a sour taste in my mouth.

The resort was very nice and the staff was super friendly and accommodating.

Plan to go back. Staff is excellent. Place is clean food is great.

Nothing special, stayed at half a dozen different secrets and this experience was by far the worst. Just didn't seem to go out of the way to make your trip special or offer great service. Some of the staff was nice enough but most avoided you unless you called out. Just not what we were accustomed to after visiting many other resorts in this chain. Needless to say no way we would return here.

Super friendly staff and my room/bldg was close to the beach. Entertainment staff was fun, energetic, and kind.

Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3 Punta Sam QROO

Hotel highlights

  • Close to Mujeres Beach
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Mujeres Beach is within a mile (2 km) of Secrets Playa Mujeres Golf & Spa Resort - Adults Only, and other popular attractions like Playa Mujeres Golf Club are within a few miles (5 km). This 424-room, 4.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a golf course.


Dining

There are multiple options for onsite dining with 9 restaurants, including Market Cafe, which specializes in international cuisine and serves breakfast and lunch, and Oceana with pleasing ocean views. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

The 424 soundproofed accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. IPod docks, free local calls, and free bottled water are other standard amenities.


Property features

Secrets Playa Mujeres Golf & Spa Resort - Adults Only features a private beach, a golf course, and a full-service spa. You can put free valet parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this adults-only resort include 2 outdoor pools, a nightclub, and a fitness center.

Room options

Breakfast Plan Junior Suite Garden View - Double Beds

2 Double Beds | Sleeps 3

Breakfast Plan Junior Suite Garden View - King

1 King Bed | Sleeps 2

Deal of the Day

2 Double Beds | 1 King Bed | Sleeps 2

Junior Suite Garden View - King

1 King Bed | Sleeps 2

Guest reviews for Secrets Playa Mujeres Golf & Spa Resort

Everyone (52) Couples (40) Family (5) Other (2) Friends (5)
1
Family

Everything about the resort was disappointing but the food. Everything closes early 11pm. They say it’s cause of COVID but the bar at the hotel next door doesn’t close until 2am. ACs in the rooms are locked at 71 degrees, the in-room TVs are only in Spanish and only one pool is heated. The “free” golf has a $100 cart fee. Also they charge $200 for a massage and pay the staff 2 pesos a minute. But at least they stopped all outdoor volleyball 2 hours before sunset.

By on Jan 2, 2021

Review comment responded on Jan 5, 2021

Dear guest, Thank you for sharing the review of your experience at our adults-only resort in the Mexican Caribbean. We are deeply sorry to know that your experience was nots satisfactory, the feedback of our guests is very important to us and we are always looking the way to improve our service. We are here for anything you need. Warm regards,

4
Family

My 3rd time here, quality of breakfast food and entertainment is lacking a bit due to COVID but otherwise a beautiful and clean resort to vacation in.

By on Nov 27, 2020

Review comment responded on Nov 30, 2020

Dear guest, Thank you very much for sharing the review of your third visit to our adults-only resort in the Mexican Caribbean. We appreciate your feedback that help us to improve our service. Thank you so much and we hope to have the honor of receiving you again. Warm regards,

3
Everyone

By on Nov 24, 2020

Review comment responded on Nov 24, 2020

Dear guest, Thank you for sharing the review of your experience at our adults-only resort in the Mexican Caribbean. The feedback of our guests is very important for us since it helps us to improve our service. Thank you for your review and we hope to have the honor of receiving you again. Warm regards,

5
Everyone

By on Oct 9, 2020

Review comment responded on Oct 10, 2020

Dear guest, Thank you so much for sharing the review of your experience at our adults-only resort in the Mexican Caribbean. We are very glad to know that you had such a great experience with us and we hope to have the honor of receiving you again. Warm regards,

1
Family Friends

So, we got there on 9/10/2020 and everything was perfect! The facility is nice and well maintained (until you start to look closer). We have stayed at many of the Secrets and Breathless resorts and have always had such a good experience's that we literally only stay and Breathless or Secrets (until now). The food was great, the service was amazing and the ocean was one of the cleanest I've seen. Now to the ugly part: I went to my room around 1:30 am to find ants crawling on my bathroom wall, I didn't think much of it because it was only a couple of them and we have to remember that the hallway is an open out door hallway. Fast forward to 5:30am when I got up to brush my teeth and saw AT LEAST 150-200 ants literally crawling all over my bathroom sink and tooth brush ! I legit could not believe it. What made matters worse is when i took a video of the room and the ants to show the manager she pretty much told me another room wouldn't be available for hours. It was literally my second day there, i felt dirty, i couldn't brush my teeth and now i have a dirty room. I don't know if i'd consider this brand again.

By , from Michigan on Sep 17, 2020

Review comment responded on Sep 19, 2020

Dear JulianY, We appreciate the time that you have invested on writing an overview of your stay with us. We are happy to see that you enjoyed the delicious food from our restaurants, plus the warm attention of our staff. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience. Please be certain that this situation does not meet the usual standards from our resort and brand and we will take the proper measures to prevent reoccurrences like this in the future. While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. We look forward to welcome you back to provide you the memorable stay that you deserve. Warm regards,

5
Partner Couples

We loved this property very clean and friendly staff the only thing was we got a swimout room and the pool was dirty but other than that everything was perfect

By , from Texas on Aug 14, 2020

Review comment responded on Aug 17, 2020

Dear AMartinez, Thank you so much for sharing the review of your wonderful vacation at our adults-only resort. We are very glad to see that you loved our property and our friendly staff. We are so sorry for all the inconveniences and we are always working to improve our service. We really hope you give us the honor of receiving you again. Warm regards,

4
Partner Couples

Very nice staff. Clean. Not all restaurants were open at times. Good food.

By on Mar 22, 2020

Review comment responded on Mar 23, 2020

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

4
Partner Couples Friends

Great beach and super bowl party. Night time entertainment was a bit weak. Massage at the spa was great but the rest of the spa staff seemed a bit lost

By on Feb 4, 2020

Review comment responded on Feb 6, 2020

Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Kind regards.

5
Everyone

By on Dec 6, 2019

Review comment responded on Dec 7, 2019

Dear Guest, Thank you for sharing your score with us through Expedia. We wish to have the privilege to welcome you again in the near future. Best regards.

5
Partner Couples

Beautiful property, very good food, excellent service. My only complaint is the sales tactics trying to sell vacation club packages. I'd rather just enjoy my vacation and not continually be bothered about buying something that clearly seems like a scam. Also, having to wait and take golf carts to the restaurants and entertainment was a bit annoying. Other than that it was a fantastic vacation!

By , from Milwaukee, WI on Nov 8, 2019

Review comment responded on Nov 8, 2019

Dear guest, Thank you so much for sharing such a beautiful review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are more than happy to read that you liked our beautiful property, very good food, and excellent service. We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We hope to have the honor of receiving you again. Warm regards,

Secrets Playa Mujeres Golf & Spa Resort

Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO 77400
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