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Grand Residences Riviera Cancún All Inclusive

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools
VIP Access

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Photo gallery for Grand Residences Riviera Cancún All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Property video
Exterior
View from property
Microwave, espresso maker

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

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Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min drive‬
  • Place, Puerto Morelos Town Square
    ‪6 min drive‬
  • Place, Ojo de Agua Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite with Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite with Jacuzzi

9.2 out of 10
Wonderful
(19 reviews)
  • 527 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Bed

Junior Suite King Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite King Bed

10.0 out of 10
Exceptional
(35 reviews)
  • 517 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Master Suite

Premium bedding, minibar, in-room safe, desk

Master Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 1421 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Junior Suite Beachfront

Junior Suite Beachfront | Premium bedding, minibar, in-room safe, desk

Junior Suite Beachfront

9.8 out of 10
Exceptional
(10 reviews)
  • 517 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for One Bedroom Master Suite Beachfront

Premium bedding, minibar, in-room safe, desk

One Bedroom Master Suite Beachfront

10.0 out of 10
Exceptional
(1 review)
  • 1421 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms

  • 2401 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 8
  • 2 King Beds and 4 Twin Murphy Beds

View all photos for Family Suite, 2 Bedrooms, Beach View

47-inch plasma TV with cable channels, TV, DVD player

Family Suite, 2 Bedrooms, Beach View

  • 2401 sq ft
  • 2 bedrooms
  • Beach view
  • Sleeps 8
  • 2 King Beds, 3 Twin Murphy Beds and 1 Double Bed

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms

  • 3025 sq ft
  • 3 bedrooms
  • Resort view
  • Sleeps 10
  • 2 King Beds, 4 Twin Murphy Beds and 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Beach View

Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms, Beach View

  • 3025 sq ft
  • 3 bedrooms
  • Beach view
  • Sleeps 10
  • 2 King Beds, 3 Twin Murphy Beds and 3 Double Beds

View all photos for Suite, 1 Bedroom, Private Pool

Suite, 1 Bedroom, Private Pool | Terrace/patio

Suite, 1 Bedroom, Private Pool

8.4 out of 10
Very good
(6 reviews)
  • 3134 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

Junior Suite Jacuzzi

  • Sleeps 2

Junior Suite King Bed

  • Sleeps 3

View all photos for Master Suite 1 Bedroom And King Bed

Premium bedding, minibar, in-room safe, desk

Master Suite 1 Bedroom And King Bed

  • Sleeps 5

View all photos for Junior Suite King Bed, Beachfront

Premium bedding, minibar, in-room safe, desk

Junior Suite King Bed, Beachfront

  • Sleeps 3

View all photos for Master Suite 1 Bedroom And King Bed, Beachfront

Premium bedding, minibar, in-room safe, desk

Master Suite 1 Bedroom And King Bed, Beachfront

  • Sleeps 5

Suite, One King Bed, Non Smoking, Resort View

  • Sleeps 2

One-Bedroom Suite With Private Pool

  • Sleeps 5

Family Two-Bedroom Suite

  • Sleeps 8

Three-Bedroom Family Suite

  • Sleeps 10

Family Suite, 2 Bedrooms, Beach View

  • Sleeps 8

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Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive

Puerto Morelos
  • Pool
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8.4 out of 10, Very Good, 1,372 reviews
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About the neighborhood

Puerto Morelos

Located within a mile (2 km) of Arrecife de Puerto Morelos National Park, Grand Residences Riviera Cancún All Inclusive is within 3 miles (5 km) of Puerto Morelos Artists’ Cooperative. This 144-room, 5-star hotel has 3 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min drive - 2.7 miles
  • Puerto Morelos Town Square - 6 min drive - 3.1 miles
  • Ojo de Agua Beach - 6 min drive - 3.1 miles
  • Puerto Morelos Artists’ Cooperative - 6 min drive - 3.1 miles
  • San Jose Catholic Parish - 6 min drive - 3.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • ‪Ile De France - ‬18 min walk
  • ‪La Alhambra - ‬15 min walk
  • ‪A'akat - ‬18 min walk
  • ‪Zan-Za Bar - ‬18 min walk
  • ‪Aromas - ‬18 min walk

About this property

Grand Residences Riviera Cancún All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Guests of Grand Residences Riviera Cancún All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available—or if you're not driving, take the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive hotel include a gym, outdoor tennis courts, and free WiFi in public areas.
Guests can expect to find free WiFi and 47-inch plasma TVs with cable channels and DVD players. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Indoor private hot tubs, furnished balconies, and iPod docks are also available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Faro Grill
  • Flor de Canela
  • Heaven Beach Bar
  • Lobby Cafe and Bar
  • Pool Bar

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Playground

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (1,507 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 5 floors
  • 7 buildings
  • At least 80% lighting from LEDs
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch plasma TV with cable channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 3800.00 per night
  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 25
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.
Property Registration Number 011-013-002398/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert

Frequently asked questions

Will I find all-inclusive rate plans at Grand Residences Riviera Cancún All Inclusive?

Grand Residences Riviera Cancún All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities.

How much does it cost to stay at Grand Residences Riviera Cancún All Inclusive?

As of Dec 25, 2025, prices found for a 1-night stay for 2 adults at Grand Residences Riviera Cancún All Inclusive on Jan 10, 2026 start from $420.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Residences Riviera Cancún All Inclusive?

Grand Residences Riviera Cancún All Inclusive offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to see close to Grand Residences Riviera Cancún All Inclusive?

This hotel is located in Puerto Morelos within a short 19-minute walk of Arrecife de Puerto Morelos National Park. You'll also find Puerto Morelos Town Square and Puerto Morelos Beach within a short drive.

Will I be able to park at Grand Residences Riviera Cancún All Inclusive?

Yes, valet parking and self parking are offered for free at the hotel. Though parking is limited, accessible parking and bicycle parking are also available.

Is there a spa at Grand Residences Riviera Cancún All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, beach massages, and aromatherapy.

Does Grand Residences Riviera Cancún All Inclusive feature a casino on the premises?

No, Grand Residences Riviera Cancún All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Residences Riviera Cancún All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What do couples enjoy most about Grand Residences Riviera Cancún All Inclusive?

This beachfront hotel offers many amenities for couples, including Champagne service as well as a beach bar and 3 outdoor pools.

Does Grand Residences Riviera Cancún All Inclusive have a hot tub?

Yes, all guestrooms at this hotel have private indoor spa tubs.

Does Grand Residences Riviera Cancún All Inclusive have a restaurant that serves breakfast?

Yes, Grand Residences Riviera Cancún All Inclusive has 3 restaurants, and serves breakfast for a surcharge.

Does Grand Residences Riviera Cancún All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Residences Riviera Cancún All Inclusive.

Are there connecting rooms at Grand Residences Riviera Cancún All Inclusive?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Grand Residences Riviera Cancún All Inclusive?

The closest major airport to Grand Residences Riviera Cancún All Inclusive is Cancun Intl. Airport (CUN), which is 18.3 mi away (30 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 22 mi away.

Can I book a room with a balcony at Grand Residences Riviera Cancún All Inclusive?

Yes, every guestroom at Grand Residences Riviera Cancún All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Grand Residences Riviera Cancún All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Residences Riviera Cancún All Inclusive.

Grand Residences Riviera Cancún All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 771 out of 1006 reviews
Rating 8 - Good. 129 out of 1006 reviews
Rating 6 - Okay. 54 out of 1006 reviews
Rating 4 - Poor. 25 out of 1006 reviews
Rating 2 - Terrible. 27 out of 1006 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Stayed 5 nights in Oct 2025

10/10 Excellent

Victoria Ilene, Lewisburg

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped off the plane this resort thought of everything! Not having to spend $150 on a shuttle to the resort was so nice, the resort is smaller which is so nice so you’re not having to walk miles for anything, especially with kids. We got a swim out suite and oh my was is wonderful! They literally thought of everything from the bug spray, toiletries, robes, slippers, cleaned our room not once but TWICE a day. Left little surprises for our kids. Sun hats for a at the beach, brought our 5 year old who was celebrating her birthday a cake to the room, don’t worry about packing a bunch of clothes because they have a all in one washer and dryer and to top it off the FOOD was amazing, every night was something different and when i say this is a high end resort with delicious food and not just a. Buffet you get everywhere else that’s what i mean. Such friendly staff we don’t have one negative thing to say about this place. Amazing
Stayed 5 nights in Oct 2025

10/10 Excellent

Gurdeep Singh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 7 nights in Aug 2025

10/10 Excellent

Celeste

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: beautiful, well-maintained property, very attentive and friendly staff, delicious food, easy transportation to and from the airport, quiet location, not crowded at all, a truly relaxing vacation, most guests were seniors or families with young children Cons: We visited in September not knowing seaweed at the beach was a problem, the winter months would be a better time to go. We were offered free salon services or excursions if we agreed to attend a 1 1/2 hour “presentation” so beware, it’s just a sales pitch to join a membership to their hotels
Stayed 5 nights in Sep 2025

10/10 Excellent

Alison, Murphy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Dwayne

Stayed 3 nights in Sep 2025

10/10 Excellent

Mohammed, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in Sep 2025

8/10 Good

HERBERT, SAN RAMON

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2025

8/10 Good

Robert, West Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best resort we’ve ever stayed at. The staff is incredible. The food is top-notch, and everything is incredibly well maintained.
Stayed 8 nights in Aug 2025

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort staffed hospitality everything was very nice.
Stayed 3 nights in Sep 2025

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive and everything of great quality. Variety and great service. A true 5 star place. My husband and I were celebrating our anniversary and it was definitely a treat. The true vacation was the hotel and the great staff, food and care
Stayed 2 nights in Sep 2025

8/10 Good

WO MING

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay for our vacation, stuff are very friendly. Had a great time with this hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Cynthia, Bulverde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is ne of the best resorts I have been to. Will definitely come back again.
Stayed 3 nights in Aug 2025

8/10 Good

Theodore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My two adult children and I stayed at this hotel for 1 night. The master suite was excellent. I enjoyed the Bose sound system and several TVs in the rooms. The suite is traditional styling and will likely appeal to older travelers. I had an excellent salmon dish and my two kids had good skirts steaks for dinner at Flor De Canela along with two very good musicians playing older songs which was quite entertaining, relaxing, and quite enjoyable. The hotel was right on the beach and my beachfront master suite provided a great place for me to record the sound of the ocean. It’s a quiet and just a really fantastic place to relax and enjoy the ocean. I would have enjoyed sleeping on a hammock outside while listening to the waves, but there was no hammock. My daughter and I also enjoyed a lap pool that we used to get some exercise. This is a great place for retirees or anyone just wanting to get away from the city vibe and be next to the ocean. The beach wasn’t really usable since there were many seaweeds in the water though.
Stayed 1 night in Aug 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the construction next door, it was absolutely amazing. Will definitely stay again
Stayed 3 nights in Aug 2025

8/10 Good

Erik

Stayed 7 nights in Aug 2025

10/10 Excellent

Steve

Stayed 3 nights in Apr 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very good and rooms were nice
Stayed 6 nights in Aug 2025

8/10 Good

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were really comfortable and very friendly staff
Stayed 4 nights in Aug 2025

8/10 Good

Cristina, Vancouver

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Resort property was beautiful: lobby, pool, restaurant and room. Front desk staff and concierge were friendly, helpful and courteous. Room service food was delicious. Cons: Our room came with an outdoor jacuzzi but it was so dirty, we did not use it. Staff near the pool were not very helpful. We were told that we could order poolside but every time we asked a server, they directed us to the pool bar and snack bar. However, other guests around us were able to order from the lounge chairs. We booked a reservation for French night and the server took orders from guests that were seated after us. Kitchen staff got our order wrong, even when the waiter told us about our special requests.
Stayed 1 night in Aug 2025

10/10 Excellent

Loris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in this resort is exceptional. The staff are very nice and super friendly. The rooms are typical Hacienda style, spacious and beautiful. The resort has limited dining options but the food is great. The pool area services are great. They have good entertainment for kids and few for adults. If you are looking for a quiet relaxing resort this place is for you. The beach however is not the typical Cancun beach and there are a lot of seaweed and sometimes the smell can be too much. We personally like to stay at the hotel zone area. This resort was la bit boring for us.
Stayed 7 nights in Aug 2025

2/10 Terrible

joel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff
Stayed 5 nights in Aug 2025

10/10 Excellent

Woonghwi

Liked: Amenities
Great
Stayed 4 nights in Aug 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service lime soup was everything! The international restaurant had great salmon and steak. Friendly staff and wonderful pool .
Stayed 4 nights in Aug 2025

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