We like the bartenders. We didnt like the playmakers, the food, room service, and didnt explain things very well
We love the resort and staff. Just wish they would improve the food choices and renovate the rooms. They are pretty outdated.
Best crew ever , they just want to make you comfortable and happy 😃 we love this place .
Friendly and laid-back atmosphere! Food and staff were amazing!
This was me and my Husband's 5th visit to Pearl - we stayed for nine (9) days. NEVER a disappointment!!!! The staff is so attentive and bend over backwards to make your stay relaxing, romantic and enjoyable. They truly make you feel like family. The food is outstanding and the service is exceptional! They can't do enough for you. The entire resort is immaculate. The guests are respectful and friendly. We are in the process of planning our trip for next year!
Absolutely amazing! Service is the best I've ever had. This hotel caters to every need of its guests.
Everything was perfect. The pool, the beach and the staff were so amazing. The rooms, food and recreation was simply perfect. Love my trips to Desire.
If you want to be treated like a king and queen, go here
Great hotel and location. Had the perfect room with nearly 180 degree view of the ocean. Staff was excellent and accommodating. We will definitely stay again.
Top level service! The Life Guard actually went to the store to buy my wife skin cream (out of his own pocket) for a bug bite rash. We did not ask him to do this. A worker noticed my wife and I heading to the room after spending some time in the hot tub beds. He asked us if we wanted room service once we got back to the room. We placed our order with him and a short while later he was in our room, set up a late night snack literally in our bed for us (as we laid in bed), got us drinks out of our fridge, and did everything short of feed us by hand! Wife and I joke that this is the only hotel on earth that offers 'post-coitus' room service. Can't wait for the next trip! There was only 40 couples there during our stay, so the staff to patron ratio was at least 2:1. The personal attention was top level.
Awesome trip! Everyone was very helpful! Would definitely recommend!
Hotel staff was EXTREMELY polite and attentive! Very please with the service! Need more of a social life at night though.
Food and rooms are top notch. Music in the disco and the hot tub both are issue areas for this resort
This was our first stay at this resort for my wife and I, it was also the first time at a c/o resort. It's true what other reviews said where it doesn't take much before you feel comfortable naked, it took about a day before my wife was comfortable enough to take off her bottoms. Were both in our mid to upper 30's and my wife is petite and very very attractive to say the least yet never at any point did anyone ever make her or myself feel uncomfortable, a majority of the guest were older with a few younger couples mixed through out the crowd! As for the service, it's nothing but 5 stars across the board, they made you feel like Gold and couldn't have been more respectful. Now for the bad parts, Breakfast and Lunch at aphrodite was really good but Dinner couldn't have been any worse. When it came to Breakfast and Lunch they had a buffet at aphrodite and the food choices along with the quality was very good. Dinner on the other hand was terrible because it seemed to us as if they tried way to hard to make it romantic and high end but it was anything but. First off the dinner menu was very limited, We unfortunately ate italian in Mexico on Sunday night, Monday night and Wednesday night, Tuesday night was French? They rotate the menus between Aphrodite and Pearl while making subtle changes to them. My advice to Desire would be that you keep Aphrodite as a buffet for dinner and keep Pearl as sit down and order, this way people can decide where to go and what they want. Last thing would be Four pieces of advice to others planning on going, The staff never gave us a tour of the place and there were things that my wife and I didn't know about until our second last day there, a few of those things were 1) Take advantage of there great gym and spa services 2) Between lunch and dinner they have a little food stand setup outside aphrodite where you can snack either pool side and or beach side, they also have a menu during that time where you can order food and have it delivered pool or beach side, 3) Do not to waste your time walking to Puerto Morelos and buying anything because all they do is harass you and solicit you, plus it's mostly junk, 4) If you want a 1 hour massage for cheap ($35 USD), walk towards the Excellence resort which is torward Cancun and they have stands setup along the beach and they give great massages for the money. My wife and I really want to go back but because of there poor quality and dinner selection were still not sure, right now I think were going to take our money elsewhere unless they make some changes, regardless where we go next, we now have something to compare it to.
We LOVE this resort! It is small/intimate so you get personalized service. All rooms are ocean view and pool, bars and restaurants are close by. Staff is exceptional! Food is, too. I expecially love yoga on the pier each morning with the breeze in our faces and the sound of the ocean below us.
Desire Pearl Luxury All Inclusive - Couples Only places you next to Puerto Morelos Beach and within a 15-minute walk of Ojo de Agua Beach. This 88-room, 4-star property has a private beach, a full-service spa, and 3 restaurants.
Relish the international cuisine at Pearl, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
All 88 individually furnished rooms provide balconies or patios, iPod docks, and minibars. 40-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ceiling fans, safes, and phones.
Guests of Desire Pearl Luxury All Inclusive - Couples Only have access to a private beach, a full-service spa, and a nightclub. You'll find limited parking. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Other amenities at this adults-only property include a gym, a spa tub, and free WiFi in public areas.
We like the bartenders. We didnt like the playmakers, the food, room service, and didnt explain things very well
We love the resort and staff. Just wish they would improve the food choices and renovate the rooms. They are pretty outdated.
Dear Guests, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Desire Riviera Maya Pearl Resort. Best regards.
Best crew ever , they just want to make you comfortable and happy 😃 we love this place .
Dear Guests, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Desire Riviera Maya Pearl Resort. Best regards.
Dear Guests, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Desire Riviera Maya Pearl Resort. Best regards.
Friendly and laid-back atmosphere! Food and staff were amazing!
Dear Guests, Thank you for taking the time to share your experience at Desire Riviera Maya Pearl Resort. It's great to read how your last stay with us has been fun and relaxing you. All our team works very hard in order to guarantee to all our guests a memorable experience. We look forward to hosting you back soon for another unique and sensual experience. Best regards.
Dear Guests, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Desire Riviera Maya Pearl Resort. Best regards.
This was me and my Husband's 5th visit to Pearl - we stayed for nine (9) days. NEVER a disappointment!!!! The staff is so attentive and bend over backwards to make your stay relaxing, romantic and enjoyable. They truly make you feel like family. The food is outstanding and the service is exceptional! They can't do enough for you. The entire resort is immaculate. The guests are respectful and friendly. We are in the process of planning our trip for next year!
Dear Guests. It´s great to read that every time that you come to visit us your experience gets better. We are always looking how to improve our services for you the guest. We look forward to hosting you back soon for another unique and sensual experience. Best regards.
Absolutely amazing! Service is the best I've ever had. This hotel caters to every need of its guests.
Dear Guest. Thanks for sharing your comment. Your opinion is very important for us to improve. We hope to see you soon and continue to meet your expectations. Best regards.
Dear Guests, First and foremost thank you for choosing Desire Pearl as the host of your holidays. It is with great concern I read the disappointments experienced during your stay, we have passed on your comments to our Managers who will work hard to prevent this issues from happening. It is thank you to valuable feedback like yours we continue to improve and provide a truly unique and memorable experience to all of our guests. Best regards.