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Recent guest reviews

Staff was over the top nice. Room was beautiful and clean. Near a lot of restaurants and stores

2nd floor button missing in elevator. The wine and drinking glasses were absolutely disgusting! FILTHY! Glad they left me watered down dish soap to wash them! I went and purchased take out so I didn't use the gross items in the cupboard. The hot breakfast was cold, the pop and juice machines were Out Of Order! Both caffeinated coffee carafes were empty! Various wall areas in my room needed some cosmetic repairs. Furniture old and raggy! Not worth what I paid!!! Even at discounted rate! Bed skirt wasn't on properly. Bad experience all around! I wouldn't stay there again!!!

It's a nice hotel with good amenities. The staff is very friendly and the coffee is always flowing!

Great experience , met expectations Don’t have any other comments

Customer service was great and they were very friendly. They guided us very well and we were able to enjoy the area very well.

It was great close proximity to Buffalo and Niagara Falls.

The fact that for a “chain” hotel, the service was amazing, right from the call to my room to make sure everything was perfect for me, right down to the fact that they provided a free “social hour” dinner one night. I will definitely stay here again! The jacuzzi suite was amazing for what I paid.

Very nice. Breakfast wasnt ready on time. Beds were comfortable.

Good experience here. Would stay here again. Rooms are a bit cramped though compared to other suites. But overall clean rooms and helpful staff!

They switched my hotel reservation to a different hotel at the last minute. The switch was made the day of my stay so I didn't find out until after I arrived. I had reserved the room 3 months ahead of time and was coming from Florida.

Food in breakfast is not enough with empty tray and no coffee Beds are bad with wrinkled sheets

PROS: OK I WAS VERY MIFFED ABOUT THE SMOKING FLOOR, BUT IT DID NOT AFFECT ME AT ALL. The breakfast was great.... good hours, and professionally presented. 24 hr. coffee. If i was not dieting, this would have been PERFECT. But I had to cook veggies and drink smoothies instead.. . There were hotel food events in the evenings.. but diet.... All common areas were great. Next door to Olive garden,, so if ur not dieting... Also in walking distance to 24 hr. wal mart. The room was clean, cozy, and cool. Full size fridge, dishwasher, garbage disposal. coffee pot, .utensils, condiments, .... all necessary for comfortable week stay.. Staff was awesome.. Manager was very pleasant and accommodating.. Shuttle driver was nice ....All staff was was pleasant... shocking that ALL staff are awesome... usu. you can find a problem with at least one. But the maintenance guy, front desk, cook. house keeping..driver... all were exceptional employees... really weird based on the reputation of Buffalo.. and NY in general... but kudos to the hiring/selection process !! CONS; Smoking area , RIGHT in front of bldg.. at entrance ; you have to get through smokers to get to LOBBY. I hate smokers and detest this aspect of ANY hotel.

Suite we requested was not available at checkin so we were given a handicapped room instead. Wasn't exactly what we wanted but made the best of it.

Funtastic!!! Very very Satisfied I've stayed as always

Sheridan Dr Williamsville NY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Free airport shuttle

Located within a leisurely stroll of Eastern Hills Mall, Hawthorn Suites by Wyndham Williamsville Buffalo Airport is within a few miles (5 km) of Patriots and Heroes Park. This 98-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 98 air-conditioned rooms feature kitchens with refrigerators, ovens, microwaves, and stovetops. Guests can expect free WiFi and TVs with DVD players and pay movies. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are also standard. Limited housekeeping is available.


Property features

Guests of Hawthorn Suites by Wyndham Williamsville Buffalo Airport have access to an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle during limited hours. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Studio Suite, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 4

Deluxe Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Deluxe Suite, 1 Bedroom, Accessible, Non Smoking (Mobility/Hearing Impaired)

1 King Bed | Sleeps 4

Guest reviews for Hawthorn Suites by Wyndham Williamsville Buffalo Airport

Everyone (13) Couples (13) Business (5) Family (15) Other (2) Friends (1)
4
Everyone

By on Sep 18, 2020

Review comment responded on Sep 23, 2020

Thank you for posting a review of your stay, and we hope to see you again soon! - Management

5
Everyone

Staff was over the top nice. Room was beautiful and clean. Near a lot of restaurants and stores

By on Jun 9, 2020

Review comment responded on Jun 9, 2020

Good afternoon! Thank you so much for sharing your experience - and for letting us know what we're doing right. Outstanding customer service and hospitality is our goal, and I am so happy to hear that we achieved this during your stay. I am proud to share this with the team...they will be just as thrilled to hear they exceeded expectations! Thank you again, Management

2
Friends

2nd floor button missing in elevator. The wine and drinking glasses were absolutely disgusting! FILTHY! Glad they left me watered down dish soap to wash them! I went and purchased take out so I didn't use the gross items in the cupboard. The hot breakfast was cold, the pop and juice machines were Out Of Order! Both caffeinated coffee carafes were empty! Various wall areas in my room needed some cosmetic repairs. Furniture old and raggy! Not worth what I paid!!! Even at discounted rate! Bed skirt wasn't on properly. Bad experience all around! I wouldn't stay there again!!!

By on Mar 3, 2020

Review comment responded on Mar 10, 2020

Thank you for your feedback, and please accept my apologies that your stay was not what you had expected or deserved. We will take your comments, and make sure to use them to improve in any way possible. We have repaired the juice machine, and ordered a new soft drink dispenser. And I have already reviewed policies regarding the kitchen and dishware with housekeeping, and how important it is to keep the coffee full and fresh 24 hours a day with the front desk team. Thank you again for giving us the feedback that will help us make our hotel better. - Management

4
Family with small children Family

It's a nice hotel with good amenities. The staff is very friendly and the coffee is always flowing!

By , from NYC on Dec 21, 2019

Review comment responded on Feb 19, 2020

Good afternoon Brett, I'm sorry it took so long for us to get access to reply, but I just wanted to say thank you for the kind words! I will certainly pass along your feedback to our staff, who I am certain will be encouraged by your remarks. Thank you again, and we look forward to seeing you again! - Management

5
Everyone

By on Oct 29, 2019

5
Everyone

By on Sep 2, 2019

5
Partner Couples

Great experience , met expectations Don’t have any other comments

By on Aug 30, 2019

5
Everyone

By on Jun 27, 2019

5
Family Family

Customer service was great and they were very friendly. They guided us very well and we were able to enjoy the area very well.

By on Jun 18, 2019

4
Family Business Business

It was great close proximity to Buffalo and Niagara Falls.

By on May 21, 2019

Hawthorn Suites by Wyndham Williamsville Buffalo Airport

8005 Sheridan Dr, Williamsville, NY 14221
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