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Recent guest reviews

Check-in was easy but the rooms were really, really dirty. The bathroom had leak in the toilet. I stayed for 3 nights and there were no room service at all. The breakfast was just coffee and cereal. They claim they serve breakfast, but it’s horrible. It was waste of money. Stay away from this hotel. I will never stay at this hotel again.

Loved the pool over a hot weather weekend. Didn't like the coffee.

First room we got smelt terrible of smoke. They moved us to another room where the ceiling in the bathroom was peeling, around the shower and floor area it was in need of repairs. For the amount we paid for this room it wasn't very nice.

How close it was to the thruway was the only nice thing about this hotel!!

Was clean and quite Very clean most of the staff friendly

Hotel was clean and up to date, most of the staff spoke very little English. Overall it was ok, nothing to write home about.

Everything was good except the customer service. The lady that checked me I. Was rude and unprofessional

.Clean room excellent facilities and common area Would stay there again as it is close to all attractions.

The room was clean, bed was comfy and breakfast was good. Had a great stay!

It was clean and quiet. I was somewhat taken aback by the fact that upon checkout, I could not get a receipt. I was informed that because I booked through Orbitz I would have to use that one. Really? That's an absurdity

Older property on the exterior, rooms area updated. Great staff and clean property. Only issue was the sofa bed I the room very thin matters and uncomfortable. They have a nice outdoor pool and good free breakfast. There is a bar a d grill next door that has great wings and bar food. Overall I will stay here again on my next trip .

Clean, immensely comfortable bed, quiet, super accessible to our cross-country route. Perfect stop off for a night on the road.

Trashy.. Run down. Homeless.. not near the Galleria.. and the Galleria is not like most "Galleries"

A budget hotel that punches well above its weight. The double room was spacious and clean. The staff are excellent and my thanks go out to Crystal who is a credit to the hotel. Breakfast is ample with a good selection that should satisfy most people. A lick of paint here and there wouldn't go amiss but that is really being picky. You must try the Buffalo bar next door. The wings are fantastic!

When we received our keys they didn't work and kept on having to get additional keys made, room was out dated and couldn't really get closet opened. The "so called" extra couch bed was AWFUL so our son had to sleep with us and the channels/clarity of the TV were pathetic.

The very attentive and helpful staff were unique to this property! They made us feel like family.

I liked the stand alone shower and that it was nice and quiet.

This place is very clean and comfortable love the location close to everything and staff was amazing this was my second time will be staying here again

Dingens St Buffalo NY

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Best Western Plus Galleria Inn & Suites is located 2.9 mi (4.7 km) from Cazenovia Park and within a 10-minute drive of KeyBank Center. This 109-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

Best Western Plus Galleria Inn & Suites's 109 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards.


Property features

Best Western Plus Galleria Inn & Suites features a fitness center, free WiFi in public areas, and a meeting room. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

1 Queen Bed | Sleeps 2

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only;with Sofabed)

1 King Bed | Sleeps 4

Guest reviews for Best Western Plus Galleria Inn & Suites

Everyone (11) Couples (5) Family (11)
1
Family Friends Business Business

Check-in was easy but the rooms were really, really dirty. The bathroom had leak in the toilet. I stayed for 3 nights and there were no room service at all. The breakfast was just coffee and cereal. They claim they serve breakfast, but it’s horrible. It was waste of money. Stay away from this hotel. I will never stay at this hotel again.

By on Jun 16, 2021

4
Family

Loved the pool over a hot weather weekend. Didn't like the coffee.

By on Jun 6, 2021

1
Partner Couples

First room we got smelt terrible of smoke. They moved us to another room where the ceiling in the bathroom was peeling, around the shower and floor area it was in need of repairs. For the amount we paid for this room it wasn't very nice.

By on May 8, 2021

Review comment responded on May 9, 2021

Thank you for taking the time to let us know about your stay. I'm truly sorry to hear we did not meet your expectations. We will be using the feedback you gave us to implement improvements for future guests. I hope you will accept our deepest apologies, and that we may have the chance to better accommodate you on a future stay.

1
Family Family

How close it was to the thruway was the only nice thing about this hotel!!

By on Apr 19, 2021

Review comment responded on Apr 20, 2021

We appreciate you taking the time to let us know about your stay. If you're ever experiencing any issues, please do not hesitate to let us know. Your satisfaction is our utmost priority. I hope we may have the chance to better accommodate you on a future stay.

5
Business Business

Was clean and quite Very clean most of the staff friendly

By on Mar 2, 2021

Review comment responded on Mar 3, 2021

Thank you for taking the time to leave us a review. We're so glad you enjoyed your stay! We hope to see you on your next trip to the area :)

5
Everyone

By on Oct 5, 2020

Review comment responded on Oct 6, 2020

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

4
Partner Couples

Hotel was clean and up to date, most of the staff spoke very little English. Overall it was ok, nothing to write home about.

By on Mar 9, 2020

Review comment responded on Mar 9, 2020

Thank you for sharing this honest review and feedback about our staff. We hope to see you again in the future.

4
Family with small children Family

Everything was good except the customer service. The lady that checked me I. Was rude and unprofessional

By on Dec 7, 2019

Review comment responded on Dec 8, 2019

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

5
Partner Couples

.Clean room excellent facilities and common area Would stay there again as it is close to all attractions.

By on Dec 6, 2019

Review comment responded on Dec 7, 2019

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

5
Everyone

The room was clean, bed was comfy and breakfast was good. Had a great stay!

By on Oct 7, 2019

Review comment responded on Oct 7, 2019

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

Best Western Plus Galleria Inn & Suites

601 Dingens St, Buffalo, NY 14206
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