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Best Western Plus Galleria Inn & Suites

2.5 out of 5.0

Recent guest reviews

Would stay again if we are in the area. Great breakfast as long as the weekend girl replenishes the items. The front desk manager, Dakota, was very helpful and made our stay a joy. Parking was good and the hotel was clean and well appointed. Hot tub was out of order the two days we were there. Missed that.

Greeted by a receptionist that literally burped apples... I expected the worse. Room smelled like marijuana, aside from that bed and bathroom were clean. I stayed one night, and probably wouldn't want to stay any longer. Air conditioning in room was not very effective which made it an uncomfortable stay. Staff in the morning were pleasant and helpful and despite how the girl working before them greeted me.. they did not burp at me (I thought it was Buffalos official greeting). Breakfast was eh.

overall hotel is good , located at good place, advice will be to check your room, make sure everything is working great we had already committed to the room, but later found few things not in right order

We realize New York hotels are more expensive, but the value for the money of this hotel was not comparable. The hotel was clean, but it was older and definitely needs to be remodeled. The toilet seat didn't fit the toilet and the hotel itself was run down. The outside was not kept up or clean.

convenient location, shopping malls are not far away. average, acceptable, service fine, quiet place, booking easy, facilities adequate, price a bit high, breakfast included but not great. staff fine, wifi a little weak.

First of all, there were evidently multiple events happening in the Buffalo NY, Niagra Falls area because hotel prices were more than doubled. I traveled with a group of friends for a weekend away being that were all caregivers and work full time jobs,etc and were in need of "me time". Between the group, we paid over $400 for a two night stay and the Best Western Galleria Inn & Suites and certainly did NOT get our moneys worth! The room and hotel was newly renovated and looks rather nice. The guest rooms are so small we felt like salmon in a fish tank! It's cool if you are alone or you and one guest, that's it ! Once we were in our room, we noticed the commode didn't flush. We reported it to front desk and Sasha who was very kind, nice and helpful moved us to another guest room where the commode worked fine. Hilarious because housekeeping would only give us one roll of extra bathroom tissue and a half roll was in the room already. Whaaaaat ! Now we are winding down for the evening, all women mind you, sitting/lounging around and low and behold a man unlocks our door and proceeds to come in our room, we scream, his eyes bulge and he apologizes over and over while trying to shut the door and run with his luggage. OMG. Breakfast was that of a 2 star. Yes, the hotel is about ten minutes from the mall which was great and area restaurants/shopping plaza's , etc. But, it's a shame you dread returning to your room after a great day out and about. We reported all of our issues and of course there was very little staff available and no management on duty the entire weekend. What the hay! The few/two staff persons on duty were not empowered to make any executive decisions to please guests like us and many others believe me who paid a lot of money to stay there. So needless to say, this hotel is off my list and I'm calling corporate office to complain. Sasha was great. Sorry everything else wasn't.

Hotel was very clean and staff that was there were excellent. Unfortunately they are very understaffed, in fact on one day there was no staff for more than 5 hours. Room was clean but air didn't work.

I have pictures to show how dirty the room was. Blood stains on bed skirt, black mold, dust you could write in.Desk clerk rude and ask me what I expected for $167.00 a night. I expected more from a Best Western

Decent amenities Hot tub was out of order Breakfast needs improvement There was no window in the hotel rooms that opened. Only window is to the hallway which was not air conditioned and people walking by.

It felt gross compared to the other best westerns I've stayed in. Staff was nice. The bathroom was falling apart. Couch was old and gross, I didn't want to sit on it. We stayed in a suite and the dishwasher and stove were really old, they didn't have any plates or silverware in the room, not sure why there was a stove or dishwasher. Room smelled like smoke.

Room options

Standard Room, 1 Queen Bed, Accessible, Bathtub

Queen 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

King 1 | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Full 2 | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

55% of guests recommend this hotel

Total of 467 reviews