2/10 Terrible
Kevin, Camarillo
Traveled with partner
Jun 7, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A person pounding on our door after midnight claiming to be housekeeping. My wife and I are both 75, we were in Boston visiting family. I finally got up and went to the door. I said who is it? I looked out the peep hole and saw a woman. She shouted It's housekeeping. I said, what do you want? She said, your mother called and said your daughter over dosed on drugs and was dying in your room. obviously I was confused but I realized she must have the wrong room and I certainly new this was not housekeeping banging relentlessly on my door. I told her she had the wrong room. Before I could finish that sentence, she opened my door with a key card and shoved the door at me hitting me in the leg. Fortunately, I had the the little lock bar on the door so it only opened a few inches. I yelled at her to get out and that she had the wrong room. She finnally realized she had the wrong room and left.
The next morning I went down to the front desk and explained what had transpired that night. A lead emplowas on duty. She told me that she was the Asst. General Manager. I found out later that she was only a lead emloyee.So she lied. She started to tell me that they they didn't do any thing wrong, they didn't know it was the wrong room. She sent an hourly employee up to my room to gain access by saying it was housekeeping. Again, she lied. I asked why an hourly employee was sent to handle this event. she said the police were with her. They were not, they refused to acknowledge the problem.
Kevin
Stayed 7 nights in May 2025