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Recent guest reviews

Location

I like this hotel but it was difficult to get staff to clean our rooms.

good location

Property was okay. The room had a terrible stench. Maybe musty? Or body odor? It infiltrated our personal items and three days later the smell still lingers with us. Carpet in the room was very stained. Beds were fine and breakfast was good. Location was great. Would stay here again.

We had a beautiful view of the mountains. This hotel was really nice. Rooms were spacious and clean. The breakfast in the morning was delicious. Staff is super friendly. I would recommend this hotel and I’d stay here again.

Nice place and location

The hotel was nice for the three days I stayed to visit family!

It was conveniently located, staff was friendly and we enjoyed our stay.

Good location, clean rooms. Lousy wifi, very cold elevators, very noisy air conditioning. They need a new wifi service company.

Staff was really friendly.

Excellent place

😁

Nice clean room. Very good location. Breakfast was ok but somewhat disappointing.

I expected contactless check in but I still had to go to the front desk and hand over my ID. I saw several guests in the lobby without masks which I didn't appreciate. The room is clean and the bed comfortable. The staff are very friendly. The location is fantastic. The wifi took ages to connect. The Direct TV user interface is horrible. I couldn't just scroll what was on right now and nothing I searched for as actually available to watch. Overall I'm disappointed when comparing value to money spent. I likely won't stay here again.

The hotel itself is a great property, convenient and clean. The room was clean, cozy, and spacious. The bed was comfortable. The bathroom was clean and had enough counter space. The check in was not great. 10 minutes wait got stretched out to over an hour. We would have been more understanding if the front desk could have been more honest with us for their short of housekkeping staff instead of "we are waiting for them to let us know" and "around 10 minutes". Even though we were compensated for a night free parking and a couple of drinks for the wait, we thought that the service could have been better. The girl didn't tell us where we could get our breakfast or the schedule for the breakfast. We had to ask. By the way, there is nothing special about the breakfast. Typical continental breakfast. Check out was nothing special. Also, when we called the front desk to let them know that the guests across the hall was loud at 10:30pm disturbing our rest, even after we talked to them personally, the response we got from the front desk was "We'll see what what we can do" instead of "We will take care of the issue". Since all of the reviews were extremely positive about the staff, we were really disappointed to have this bad of an experience with the staff. Overall, if you don't care about the staff, I'd highly recommend the hotel. If you care about the service and the staff, don't hold your breath. Everyone's expectations and experiences are different.

Helpful and friendly staff. Great service even late at night.

West Bannock Street Boise ID

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Freak Alley Gallery is within a 5-minute walk of Hyatt Place Boise/Downtown while other popular sites like Boise Centre are within a 15-minute stroll. This 150-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Start your day off right with a free buffet breakfast offered each morning. In addition to a restaurant onsite, there is also a bar where you can enjoy a drink.


Rooms

Guests can expect to find free WiFi and TVs. Bathrooms offer hair dryers and designer toiletries. Other amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available once per stay.


Property features

At Hyatt Place Boise/Downtown, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 16 per night. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and free newspapers.

Room options

Room, Multiple Beds, Accessible, Bathtub (2 Queen and 1 Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Room, 1 King Bed with Sofa bed, Accessible (with Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, Multiple Beds (High Floor, 2 Queen & 1 Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Hyatt Place Boise/Downtown

Everyone (18) Couples (9) Family (13)
4
Family

Location

By on Jan 5, 2023

Review comment responded on Jan 6, 2023

Our location is always a guest favorite, Alejandro, and we are happy you could enjoy it! Be sure to visit Hyatt Place Boise/Downtown again!

4
Partner Couples Friends

I like this hotel but it was difficult to get staff to clean our rooms.

By on Aug 31, 2022

Review comment responded on Sep 1, 2022

Thank you for taking the time to leave us your feedback. Since the beginning of the pandemic we have been rebuilding our housekeeping team and we are finally reaching a point where we will be able to get back to cleaning all rooms daily to hopefully avoid issues like these in the future. We appreciate your business and hope to see you again soon.

5
Family

good location

By , from Salt Lake City on Aug 28, 2022

Review comment responded on Aug 29, 2022

We're thrilled that our location served perfectly for your plans in the area, Hiroshi! Thank you for your review and we hope to have you visit with us again soon.

3
Family with small children

Property was okay. The room had a terrible stench. Maybe musty? Or body odor? It infiltrated our personal items and three days later the smell still lingers with us. Carpet in the room was very stained. Beds were fine and breakfast was good. Location was great. Would stay here again.

By on Aug 14, 2022

Review comment responded on Aug 16, 2022

Thank you for taking the time to share your feedback with us, Jeff. While we are glad you enjoyed our ideal location, we can't help but feel disappointed that a few aspects of your guest room fell short of our usual high standards. Providing our guests with fresh, spotless accommodations is always our priority, and we will be addressing your comments with our team. The next time you visit our area, we look forward to welcoming you back for an improved experience.

5
Family

We had a beautiful view of the mountains. This hotel was really nice. Rooms were spacious and clean. The breakfast in the morning was delicious. Staff is super friendly. I would recommend this hotel and I’d stay here again.

By on Jul 11, 2022

Review comment responded on Jul 15, 2022

Natalie, your high praise means the world to all of us at Hyatt Place Boise/Downtown! We were happy to offer picturesque views to further elevate your stay! We hope you will return to enjoy our warmth and comforts again soon!

5
Family

Nice place and location

By on May 26, 2022

Review comment responded on Jun 11, 2022

We're thrilled that our terrific setting allowed you to enjoy a five-star stay, Alex! Thank you for choosing Hyatt Place Boise/Downtown. We look forward to welcoming you back for another great experience soon!

5
Everyone

The hotel was nice for the three days I stayed to visit family!

By on May 23, 2022

Review comment responded on Jun 10, 2022

Peter, we enjoyed having you and your family visit with us at Hyatt Place Boise / Downtown! Thank you for your review and we look forward to your next stay.

5
Family

It was conveniently located, staff was friendly and we enjoyed our stay.

By on May 13, 2022

Review comment responded on May 16, 2022

We are glad we could show you a five-star getaway here at Hyatt Place Boise/Downtown, Rebecc. Sharing our ideal location was a pleasure and I am pleased our team further elevated your trip with their outstanding hospitality. Revisit soon!

3
Everyone

Good location, clean rooms. Lousy wifi, very cold elevators, very noisy air conditioning. They need a new wifi service company.

By on Apr 17, 2022

Review comment responded on Apr 19, 2022

Robie, we're disheartened to see that your stay fell short of the excellence we aim for, and we sincerely apologize for the opportunities we missed to ensure your complete satisfaction. Our team will look into your feedback right away to see where adjustments can be made to our Wi-Fi reception and air conditioning units, and we appreciate you bringing these important details to our attention. Hopefully, this one lackluster stay will not keep you from returning, as we're confident we can show you a much-improved experience in the near future.

5
Everyone

By on Feb 21, 2022

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