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Recent guest reviews

Nice clean room. Very good location. Breakfast was ok but somewhat disappointing.

I expected contactless check in but I still had to go to the front desk and hand over my ID. I saw several guests in the lobby without masks which I didn't appreciate. The room is clean and the bed comfortable. The staff are very friendly. The location is fantastic. The wifi took ages to connect. The Direct TV user interface is horrible. I couldn't just scroll what was on right now and nothing I searched for as actually available to watch. Overall I'm disappointed when comparing value to money spent. I likely won't stay here again.

The hotel itself is a great property, convenient and clean. The room was clean, cozy, and spacious. The bed was comfortable. The bathroom was clean and had enough counter space. The check in was not great. 10 minutes wait got stretched out to over an hour. We would have been more understanding if the front desk could have been more honest with us for their short of housekkeping staff instead of "we are waiting for them to let us know" and "around 10 minutes". Even though we were compensated for a night free parking and a couple of drinks for the wait, we thought that the service could have been better. The girl didn't tell us where we could get our breakfast or the schedule for the breakfast. We had to ask. By the way, there is nothing special about the breakfast. Typical continental breakfast. Check out was nothing special. Also, when we called the front desk to let them know that the guests across the hall was loud at 10:30pm disturbing our rest, even after we talked to them personally, the response we got from the front desk was "We'll see what what we can do" instead of "We will take care of the issue". Since all of the reviews were extremely positive about the staff, we were really disappointed to have this bad of an experience with the staff. Overall, if you don't care about the staff, I'd highly recommend the hotel. If you care about the service and the staff, don't hold your breath. Everyone's expectations and experiences are different.

Helpful and friendly staff. Great service even late at night.

This was a very nine & clean property, with good sized rooms. I really liked the location down town.

Comfortable. Within walking distance to many great restaurants and bars.

The breakfasts were imaginative and delicious. The location was ideal for walking. Did not need a car. Wonderful staff

Check-in was very slow more than 10 minutes staff could not find the reservation for that long.

We love to stay at this hotel. Close to downtown. So nice to have a couch.

My most favorite place to stay in Boise; perfect location, great staff and an awesome hotel!!

Great property - nice staff. Way understaffed, but those who were there were working their butts off. Not the usual cleanliness of a Hyatt. Outside was never "looked after". Drink glasses and trash in the same place for 3 days. Floors in lobby desperately needed cleaning - food dropped in lots of places. Room was clean and comfortable though. And a really nice hot breakfast. Did I mention the awesome bartender? Would stay again.

Pool, hot tub and location were great. The hotel was very clean and nice.

Favorite downtown hotel in Boise; its so easy and convenient!!

The facilities and stay were as I would have expected

West Bannock Street Boise ID

Hotel highlights

  • Walking distance to Boise Centre and Idaho Central Arena
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Freak Alley Gallery is within a 5-minute walk of Hyatt Place Boise/Downtown while other popular sites like Boise Centre are within a 15-minute stroll. This 150-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and a 24-hour fitness center.


Dining

Start your day off right with a free buffet breakfast offered each morning. In addition to a restaurant onsite, there is also a bar where you can enjoy a drink.


Rooms

Hyatt Place Boise/Downtown's 150 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and TVs. Bathrooms offer hair dryers and designer toiletries. Desks are also available. Housekeeping is available once per stay.


Property features

At Hyatt Place Boise/Downtown, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is available for USD 12 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and free newspapers.

Room options

Room, Multiple Beds, Accessible, Bathtub (2 Queen and 1 Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Room, 1 King Bed with Sofa bed, Accessible (with Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, Multiple Beds (High Floor, 2 Queen & 1 Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Hyatt Place Boise/Downtown

Everyone (22) Couples (8) Family (6)
4
Partner Couples

Nice clean room. Very good location. Breakfast was ok but somewhat disappointing.

By , from Caldwell, Idaho on Dec 13, 2020

Review comment responded on Dec 14, 2020

Thanks for your review! We regret that you were disappointed in our Breakfast offerings. We hope to have the opportunity to serve you again in the future!

5
Everyone

By on Sep 7, 2020

Review comment responded on Sep 10, 2020

Thank You for choosing Hyatt Place Boise Downtown

3
Everyone

I expected contactless check in but I still had to go to the front desk and hand over my ID. I saw several guests in the lobby without masks which I didn't appreciate. The room is clean and the bed comfortable. The staff are very friendly. The location is fantastic. The wifi took ages to connect. The Direct TV user interface is horrible. I couldn't just scroll what was on right now and nothing I searched for as actually available to watch. Overall I'm disappointed when comparing value to money spent. I likely won't stay here again.

By on Sep 3, 2020

Review comment responded on Sep 20, 2020

Thank you for taking the time to leave a review. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

5
Everyone

By on Aug 31, 2020

Review comment responded on Sep 6, 2020

Thank you for your review

3
Family

The hotel itself is a great property, convenient and clean. The room was clean, cozy, and spacious. The bed was comfortable. The bathroom was clean and had enough counter space. The check in was not great. 10 minutes wait got stretched out to over an hour. We would have been more understanding if the front desk could have been more honest with us for their short of housekkeping staff instead of "we are waiting for them to let us know" and "around 10 minutes". Even though we were compensated for a night free parking and a couple of drinks for the wait, we thought that the service could have been better. The girl didn't tell us where we could get our breakfast or the schedule for the breakfast. We had to ask. By the way, there is nothing special about the breakfast. Typical continental breakfast. Check out was nothing special. Also, when we called the front desk to let them know that the guests across the hall was loud at 10:30pm disturbing our rest, even after we talked to them personally, the response we got from the front desk was "We'll see what what we can do" instead of "We will take care of the issue". Since all of the reviews were extremely positive about the staff, we were really disappointed to have this bad of an experience with the staff. Overall, if you don't care about the staff, I'd highly recommend the hotel. If you care about the service and the staff, don't hold your breath. Everyone's expectations and experiences are different.

By on Aug 10, 2020

Review comment responded on Aug 17, 2020

Hello! I am so glad that you enjoyed the amenities and, for the most part, your stay. I am so sorry that you did not have a positive experience with our staff. As you mentioned, we get overwhelmingly positive comments about our staff, and we feel very lucky to have them. We invite you to come back and give us another opportunity to serve you, as I am confident that your past experience will not be duplicated.

5
Partner Couples Business Business

Helpful and friendly staff. Great service even late at night.

By on Jul 21, 2020

Review comment responded on Aug 13, 2020

Thank You for your review. We are pleased to know you were able to get great service during your stay.

5
Partner Couples

This was a very nine & clean property, with good sized rooms. I really liked the location down town.

By on Jul 5, 2020

Review comment responded on Jul 8, 2020

Thank you for taking the time to leave us a review. We hope to be of service to you again soon.

4
Business Business

Comfortable. Within walking distance to many great restaurants and bars.

By , from Idaho on Feb 26, 2020

Review comment responded on Feb 27, 2020

Luther, thanks for the great review and glad you enjoyed your time here!

5
Family

The breakfasts were imaginative and delicious. The location was ideal for walking. Did not need a car. Wonderful staff

By on Dec 5, 2019

Review comment responded on Jan 9, 2020

Thank you for leaving us a review. We are glad you enjoyed the location, breakfast and staff. We hope to serve you again next time you are in Boise.

5
Everyone

By on Sep 24, 2019

Review comment responded on Nov 13, 2019

Thank you for your review

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