I am a platinum elite Marriott member and I booked a room at the Birmingham Marriott for my mom. She is on a cane and doesn't get around very quickly. Loredana and Marcus took care of her and she was VERY pleased with her stay. I was going to book her a room at another hotel for later in the week and she told me that Loredana and Marcus were so nice that she would prefer to go back to the Birmingham Marriott. Thank you all so much for taking good care of her.

I was traveling through alabama alone and got into a car accident which totaled my car. After leaving the hospital, I took an Uber to the hotel around 1130PM. When I arrived, Jim and Shane really took care of me, provided a meal, and got me settled into a room. I cannot thank them enough for their kindness. I do not normally leave reviews, but they were such a huge help to me and I want to share my five star experience with this hotel.

This hotel in a nice area of the city. It looks very modern and possibly newly renovated. No worries about car safety as parking lot is well lit. This hotel offers digital keys so it’s nice to not fumble for the plastic key card. Room is inviting but bed was rock hard. Back hurt badly by morning. Walls are PAPER THIN. Can hear full conversations just walking by rooms.

I stay at this Marriott a lot and by far they have the cleanest rooms, friendliest staff, and most comfortable spacious rooms. I absolutely love the keyless entry to the hotel and the room. Only place I’ve stayed that sends info directly to your phone. The main reason I stay at this hotel is a lady named Loredana. She has gone above and beyond so many times to find me a room when I’m told none are ready. She actually does her job with a smile always on her face. She wants to help people and you don’t see a lot of that anymore. I’ve finally reach platinum status at Marriott but even when I wasn’t she still treated me like I was special to her

After leaving our first hotel because it wasnt clean, the Marriot definitely won us over. The employees, Emily & Tonya greeted us with welcoming smiles & got us checked in quick. They even put in effort to find a room suitable for us ( needed two beds). I loved how they could text my phone & check on us to make sure we were settled in! The building & our rooms were clean.

Excellent experience and friendly helpful staff. The M Club is recommended. Breakfast there was very good. Bar staff friendly and food was good. The rooms were clean, however on entry to our room the door was covered in dust (most likely from the renovation). This was a quiet location.

We were here for an overnight birthday trip. The hotel is conveniently located near shopping, entertainment and restaurants; everything is within a 5-10 minute drive depending on traffic. Upon entry, I was greeted by a very welcoming Ms. Tonya. She as very prompt and helpful. Check-in was the smoothest I have ever experienced. Once we arrived to our room, we were very pleased. The room was spacious and nice. The decor was very modern. We were a tad skeptical about the size of the bed ( used to a king size). However, the bed was very comfortable. We had enough towels and plenty of pillows. The kids enjoyed the movie selection available on TV. Overall, everything was great

very nice hotel and friendly staff. Had small issue and when reported to front desk, maintenance was fast to come make repairs. Has a very nice indoor pool so my son was begging to go swim. location is convenient to the major highways

We came with our 19 month old for Thanksgiving to see relatives, and this hotel was so accommodating. The manager Tonya Williams went out of her way every day to greet us and say hello to our daughter (who loved the whole staff by the way!). She made sure our daughter had a pack n play for our room to sleep in - literally brought it up personally. Loredana who is also one of the managers helped us a lot with getting our rooms situated and also let us borrow a high chair twice to take to our in laws home so our daughter could sit at the table and eat with us, that just meant the world. Most people reading this may not understand how busy hotels in AL are this weekend but this was during the Alabama Auburn game which is basically busier than spring break for hotels in Florida . This hotel really handled everything smoothly and went way beyond. I would be remiss if I didn’t say the hotel itself was rebadged very, very well and really nice, the rooms were clean, lobby big and the club was on the ground floor which was great. Parking was ample and it is in the middle of everything also easy to get in and out from to the interstate. The rooms had good internet and the TVs were really high end (1080p with 120 refrsh). Bathrooms were updated and well stocked. Thanks to all of you ( housekeeping and the club attendants, we did not get your names but you were also incredible and so nice to us) for making our first road holiday with our daughter so special, we will 100% stay with you every time we come back. The whole staff was happy, pleasant and really made this trip so easy. Thank you all and we cannot wait to see you again!