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Birmingham Marriott

3.5 out of 5.0

Recent guest reviews

I visit Birmingham regularly for work and always stay at the Marriott. When I arrive Tonya at the front desk always greets me by name and always treats me like the only guest in the property. This past week the hotel had an issue when I checked in and Tonya made sure I was well taken care of. It is always a pleasure to walk in and be greeted by her. This hotel, and Tonya specifically, knows the meaning of customer service.

I am a longtime guest of the Birmingham Marriott. I love the Birmingham Marriott, because the rooms are spacious, extremely clean and the lighting is perfect. The beds are very comfortable and I am truly please the amount of desk space that is available for use. The management team is very professional, courteous and polite. Tonya Williams and her team continues to provides exemplary services to me weekly! This is the only hotel that I will stay at when I am in Birmingham!

Me and my wife travel to Birmingham frequently. This was the first time we have chosen to stay at the Marriott. I must say, we were very pleased with the decision. The room was very nice with plenty of space and modern look. We also enjoyed the smart TV in the room that allows you to sign in to Netflix. The bathroom was also nice and shower was hot with plenty of water pressure. Hotel staff were helpful and inviting. I would've rated it a 5 but there were a couple of minor issues. My wife found a makeup stain on one of the pillows when we walked into the room (see pictures). Also, the bed sheet was placed on the bed inside out. Not major issues, but still simple oversights. Overall, it was a pleasing stay.

Every time I fly to the home office I stay at Marriott. Every years sales rally we have at some amazing Marriotts in Texas and have for years. Since November of 2013 I have held a meeting every week for 10 to 20 people. That means I've done this about 250 times. I have used most every venue in town to hold these meetings and I thought for a change the Marriott would be a good choice. Boy I was wrong. When me an about 6 other business professionals arrived we went to the room we rented. The Jefferson Room. It was at the front of the hotel right off the lobby and perfect for the quick 1.5 hour meeting we were going to have. In and out. So we sat in the room, sat in the room and no one came. Nothing. No coffee ( I had ordered some. I figured we would have a couple of thermos bottles or something. - Nothing. So the meeting was to start at 8 and by 8:20 I went to the front and asked what was going on? They called the catering director. It literally took her 15 minutes to get to us. SO now we are at 8:30. She comes in and says. "Oh I set you up back here in the back, follow me. So we wind through the hotel lobby, all of us wondering what the heck is going on. Down a hallway and around a corner and there is another room. It's got a couple of boxes of coffee and a danish tray just sitting there. (by this time it's 8:40ish and our meeting was to begin at 8) She told me she moved me because she thought we would like this other room better. I immediately told her that I had rented the Jefferson room and that is what we sent out on the invitations and if we had anyone coming in late they would go to the wrong room. We wanted the room we had rented and was on my paperwork. So she left - she was gone 10 minutes and came back with two waiters and a cart. (Now it's 8:50) 13 of us walked back down the hallway, around the corner and across the lobby, only to be met by another member from management in a suit. This man proceeded to tell me in front of all the other members we would have to turn around and go back to the other room they had now booked the room we booked. I stepped up, looked him square in the eye and told him to get screwed. We were taking the room we rented. (this has now become so unprofessional it is ridiculous.) So we finally all set down for a calm meeting (yeah right, the meeting was ruined by this time) - Due to time constraints (they meeting end time was to be 9:30) we could only meet for a short time. Members could not speak about what they needed to because we were rushed. Our meeting was ruined due to Marriott's screw up. - SO after everyone left I went to go pay for the $250 room, $50 danish tray and box of coffee. - I was presented with a bill for almost $700! They said the 13 of us, in a matter of about 45 minutes. Drank, 5 gallons of coffee @ $30 a gallon. We barely empty a coffee pot at most meetings. There were so many additional charges on there I could not even comprehend. They even put 20% gratuity on the coffee boxes! To summarize. With all the gala and fun I've had at many marriotts this is by far the most poorly run, bad service hotel 8 looking Marriott I have ever seen. I tried and tried to negotiate the price with them and they ran my card and said F U basically. Have a nice day. I know a whole lot of people in Birmingham and I plan on spreading the word about the rip-off that took place when we visited there.

This was our third overnight stay over the past 3 months. Recent renovations are very nice. Rooms are spacious and very clean. Hotel staff is very professional and perform their jobs well. Thanks to all for jobs well done.

I checked into my hotel for one night to attend a meeting at a nearby organisation. I was running a bit late in the morning and had extreme difficulty getting my phone to work to order an UBER. Will McGowan came from behind the desk and literally came to my rescue, solved the problem and got me on my way on time. Unbelievably great service and I am extremely grateful! Well done!

Recently stayed at this Marriott property as I was in town for business. Newly renovated and great staff...enjoyed my visit. Very nice restaurant/bar area and the food was very good for this level Marriott property. Briefly checked out the M Club and it was on par with what I expected. The location of this Marriott is very convenient as there are a ton of restaurants/shopping nearby. My only complaint, and this is beyond Marriott's control, is that there seems to be a ton of traffic in that general area. But I would stay at this particular property again without hesitation.

My family and I have stayed at this Marriott several times on our family getaways. One reason we continue to use this Hotel over the others in the area is because of the great service we receive, in particular from Tonya Williams, the front desk manager. Tonya greets us with a smile each and every time and she shows genuine concern for us as guests. Just two weeks ago when we used this property for our relatives to stay for the funeral of a loved one. Tonya took extra time and went out of her way to ensure that my elderly and disabled relative was properly accommodated. I highly recommend the Birmingham Marriott!!!! The Service is excellent and the rooms are newly renovated, modern and very clean. We will definitely stay here again.

Hotel was renovated but upon checking in we had to call and ask for our sheet to be changes. The sheets had holes and someones hair was all over the mattress pad (see photos). We had breakfast in the restaurant both days and were the only people in the restaurant the entire time (approx 10-11am on Saturday and Sunday) - despite being the only person there we had to say hello and excuse me to get the attention of the only server who was more interested in their cell phone than any guest that entered the restaurant. I felt bad that we "bothered" the waitress - she said - just sit wherever in a tone that implied we should know that. Both days the food was awful - had an omelette on the first day and was easily the worst I have had greasy and the ham was over over over cooked- on the second day I had a bagel and the "Freshly scrambled eggs" which were old and solid - I brought it to their attention and they brought more out - they were not fresh either. I wouldn't feed it to anyone let alone customers. Hopefully this review will be visible to someone beyond management because clearly the management either does not care or the owner is disconnected and doesn't give the management any empowerment. I was embarrassed for Marriott at the performance of this property. - The property has potential but the renovation of the lobby makes NO sense - the 99% of the people were crammed into the Concierge/M Club Lounge and then there is an open area around the lobby with seating that has been 0% occupied the entire weekend and when we came last time. This is such a waste of space and furniture. The room while renovated was dirty with a leaky shower, dirty exterior window, sheets with holes in them. I won't be back but wanted to make sure others on Trip Advisors did not make the mistake I made.

The Birmingham Marriott was a stop for my BF and I as we drove to Mobile for a cruise. We arrived late in the evening, but the staff was welcoming and very kind. The hotel was clean and comfortable. We would visit again

3590 Grandview Pkwy Birmingham AL

Hotel highlights

  • Free parking
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Birmingham Marriott is located 1.6 mi (2.5 km) from The Summit and within a 10-minute drive of Liberty Park & Statue of Liberty Replica. This 295-room, 3.5-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center. Altadena Valley Golf and Country Club is also close to this Birmingham hotel.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is available for a fee.


Rooms

Birmingham Marriott's 295 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find WiFi and 49-inch Smart TVs with digital channels and Netflix. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are also available.


Property features

Guests staying at Birmingham Marriott enjoy an indoor pool, a 24-hour fitness center, and WiFi in public areas. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend this hotel

Total of 487 reviews