This is a great hotel, very comfortable and located next to the Liverpool One shopping area and to the docks and all the attractions that are along the dockways. The rooms are comfortable and very clean, the staff are amazing and will bend over backwards to help you. The hotel faces Hanover Street ...
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Staff checked us in after cancellation and re-booking had not been confirmed. (It was confirmed by email the next day) Room was delightful and comfortable, meals were delicious and exceptional service by [...] made us feel at home and appreciated.Easy walk to Chester and accessible to all areas we wanted to spend time exploring.By far the best review we have had in 8 days of travel.
This is a great hotel, very comfortable and located next to the Liverpool One shopping area and to the docks and all the attractions that are along the dockways. The rooms are comfortable and very clean, the staff are amazing and will bend over backwards to help you. The hotel faces Hanover Street which is very busy all day with buses and traffic, but the windows in the Novotel are excellent and block out almost all of the noise! My only complaint about the hotel is that they do not provide face washing cloth, this made the shower an adventure. The breakfast buffet is very good and you will not go away hungry! They have recently converted the breakfast bar area to a full restaurant for all day service and they were doing good business. The Novotel has become popular with large tour groups, so don't be surprised if in the morning there are a ton of people there trying to get in and out quickly.
Hotel overall looked nice and is decorated with many pictures of Beatles and related people. No ac in one room. They did offer to take us to airport for free, but we had made other arrangements. One of the lifts was not working, other one was very small. All disappointing considering the prices they charge.
We were in Chester for two days and wanted to be able to walk everywhere and this hotel was perfect. We were upgraded to a suite and the staff could not have been nicer. The room was clean and very comfortable.