We were given a disabled room, which we didn’t book or ask for. Nobody told us upon check-in either… and we only found out, once in the room. I kindly asked a reception for the right room, only to be sadly told; “we’ve ran out of the rooms you booked”, which was upsetting. The sink was very low-down, which I understand for the people wishing to book this particular room, as it would be perfect for them, however very unpractical for myself and my partner. Much to my dismay, we had other issues too, so I’ve had no choice but to rate our stay as “poor” because on the whole it was and I was promised a refund via Christine, which I’m still waiting for- as I cannot seem to contact any member of staff via their telephone numbers. They all ring out and when I asked reception, they said they’d had issues with it for a while… showing there are many issues ongoing within the hotel, that are yet to be remedied, even though they’re aware of them and create bad customer service for their customers. Such a shame VH.