Front desk was very professional
Staff was friendly, courteous and accommodating and property is conveniently located close to most shopping areas.
Convenient location. Breakfast service poor. Masking policy not enforced for cleaning and maintenance staff or guests..
Nice location
Was clean , friendly and convenient
Nice place for a good value.
It was quite and clean. Beds were very comfortable.
Very clean and comfortable and quiet. Breakfast was great. Food was hot and well stocked. Definitely will stay again.
The only issue I can give you is that the 24 hour coffee station had no cream in it
Dirty, terrible staff, no electricity in room for 2 days
Very pleasant stay, keep up the great work! Staff very helpful. Nice experience!
Overall experience was Fantastic and would definitely come back.
Unlike my last HIE experience (at Wyoming Valley Airport), this place had it on the ball. Well stocked pantry, good parking, very helpful and nice desk staff. One negative was the TV. Half the channels couldn't get a consistent signal. I never saw Direct TV before, but I can guarantee that I won't in the future. Talk about bad marketing - if you want people to use your service, demonstrate how bad it is in a hotel.
I had two small issues one at check in since Orbits had lost my reservation that was handled great by the person at the front desk. The other was my coffee maker was not working in the room. When I told them about it at check out they offered to give me something to make up for the issue. Also just want a lot of smiles and people that cared about me as a guest
Staff was super friendly and even remembered me from a trip months earlier.
My wife and I liked our stay. We have stayed here before because of its location and amenities. The staff are friendly.
Holiday Inn Express Hotel & Suites Germantown-Gaithersburg, an IHG Hotel places you within a 15-minute drive of popular attractions such as Lake Forest Mall and Montgomery County Agricultural Fairgrounds. This 177-room hotel has free breakfast along with conveniences like a 24-hour gym and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
All 177 air-conditioned rooms feature refrigerators, coffee makers, and free weekday newspapers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.
Holiday Inn Express Hotel & Suites Germantown-Gaithersburg, an IHG Hotel features a 24-hour gym, free WiFi in public areas, and conference space. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
Front desk was very professional
Staff was friendly, courteous and accommodating and property is conveniently located close to most shopping areas.
Hi Arnold, Thank you for choosing us and for sharing your feedback! We are thrilled to know that you enjoyed your stay with us; from our friendly staff to the convenience of our property being located close to shopping areas. Thank you again for choosing Holiday Inn Express and Suites Germantown and we look forward to have you with us again!
Convenient location. Breakfast service poor. Masking policy not enforced for cleaning and maintenance staff or guests..
Hi Robert, Thank you for taking the time to post a review about our hotel. I would like to apologize for the inconveniences you have encountered during your stay. We appreciate your feedback and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Have a wonderful holiday season!
Nice location
Dear Andre, We are glad to know you enjoyed your stay with us! We appreciate your feedback and look forward to having you with us again!
Was clean , friendly and convenient
Dear Richard, We are thrilled that you enjoyed our staff and property. Your feedback is valuable to us and we will be sharing it with our team. Thank you again for choosing us and looking forward to having you with us in the future.
Nice place for a good value.
Dear Todd, Thank you so much for your kind review. We hope to welcome you again soon
It was quite and clean. Beds were very comfortable.
Thank you Anonymous for your kind review. We hope to welcome you back in a near future. Safe travels
Very clean and comfortable and quiet. Breakfast was great. Food was hot and well stocked. Definitely will stay again.
Thank you so much for your candid review! We hope to see you again soon! Safe travels !
Thank your candid feedback! We look forward to welcoming you back !
Thank you so much for being our guest! We are so happy to have the opportunity to serve you.
Hi Rosemarie, Thank you for choosing Holiday Inn Express and Suites Germantown. We are thrilled to know that you enjoyed your stay with us! Your feedback is valuable to us and look forward to having you with us again!