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Recent guest reviews

The room was poorly maintained and looked as though it hadn't really been cleaned, beyond emptying the trashcan. The bed springs were completely shot, causing the bed to sag in the middle, and the bathtub was filthy.

Terrible bedding very uncomfortable Hotel in desperate need of renovations

We were very nervous when we first pulled in at American Inn (Benton Harbor) as there were people hanging out in the front and you could see in the windows of some of the rooms that people were living there. We checked in (8-5-17) to see what the room was like. The room was run down, the walls were pink with Disney boarder, the room smelled bad and one of the beds was falling apart. None of us felt safe (my husband, daughter and grandson were all upset and nervous), so my husband talked to the manager and told him we did not feel safe and asked for our money back. He would not give us our money back. For safety reasons we found a different hotel. When we called Orbitz to try to get our money back they did not want to refund us either. Orbitz told us the manager at the hotel said we never showed up. I told Orbitz he lied and that we checked in, got a key and looked at the room. Orbitz said they would investigate and call me back and as of today (8-29-17) they have never called back. I will Never book thru Orbitz again, or recommend them or American Inn to anyone. I highly recommend everyone stay away from the Benton Harbor area as it is not safe!

Very bad atea, hotel is very run down and unkept both inside and outside. Room was not clean and very outdated. Could not stay here for our own personal safety reasons.

First off I can't believe this hotel was even on Orbitz being offered as a place to say. Between the hotel room being filthy, the mold in the bathroom, the sink falling off the wall, the leaking tub faucet, the fire hazard of 6 items being plugged into a 7 outlet strip, there is mysterious goo on the walls. Half the lights the room not working. Oh and the black mold on the ice machine. This hotel is far from user friendly. That is unless you like filth!

Decent hotel for the price. No bugs or roaches. Comfortable beds and on CE TVs. Some good channels could have more.

E Napier Ave Benton Harbor MI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

American Inn is located 1.4 mi (2.3 km) from Lake Michigan College and within a 10-minute drive of Lakeland Regional Medical Center. This 55-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and laundry facilities.


Rooms

American Inn's 55 rooms provide coffee makers. Guests can stay connected with free WiFi. Free toiletries are also available.


Property features

At American Inn, guests have access to free WiFi in public areas and laundry facilities. There's free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests.

Room options

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for American Inn

Everyone (6)
1
Everyone

The room was poorly maintained and looked as though it hadn't really been cleaned, beyond emptying the trashcan. The bed springs were completely shot, causing the bed to sag in the middle, and the bathtub was filthy.

By on Jul 1, 2019

1
Everyone

Terrible bedding very uncomfortable Hotel in desperate need of renovations

By on Jun 8, 2018

1

run down, not a safe place to stay.

Everyone

We were very nervous when we first pulled in at American Inn (Benton Harbor) as there were people hanging out in the front and you could see in the windows of some of the rooms that people were living there. We checked in (8-5-17) to see what the room was like. The room was run down, the walls were pink with Disney boarder, the room smelled bad and one of the beds was falling apart. None of us felt safe (my husband, daughter and grandson were all upset and nervous), so my husband talked to the manager and told him we did not feel safe and asked for our money back. He would not give us our money back. For safety reasons we found a different hotel. When we called Orbitz to try to get our money back they did not want to refund us either. Orbitz told us the manager at the hotel said we never showed up. I told Orbitz he lied and that we checked in, got a key and looked at the room. Orbitz said they would investigate and call me back and as of today (8-29-17) they have never called back. I will Never book thru Orbitz again, or recommend them or American Inn to anyone. I highly recommend everyone stay away from the Benton Harbor area as it is not safe!

By , from Michigan on Aug 29, 2017

1

very bad area, not clean, poorly maintained

Everyone

Very bad atea, hotel is very run down and unkept both inside and outside. Room was not clean and very outdated. Could not stay here for our own personal safety reasons.

By , from Michigan on Jul 19, 2017

1

run away as fast as you can!

Everyone
sink in bathroom everything plugged into one mysterious goo on walls bathtub

First off I can't believe this hotel was even on Orbitz being offered as a place to say. Between the hotel room being filthy, the mold in the bathroom, the sink falling off the wall, the leaking tub faucet, the fire hazard of 6 items being plugged into a 7 outlet strip, there is mysterious goo on the walls. Half the lights the room not working. Oh and the black mold on the ice machine. This hotel is far from user friendly. That is unless you like filth!

By , from Michigan on Jul 2, 2017

5
Everyone

Decent hotel for the price. No bugs or roaches. Comfortable beds and on CE TVs. Some good channels could have more.

By on Mar 28, 2017

url importing https://www.orbitz.com/Benton-Harbor-Hotels-American-Inn.h18069906-p2.Hotel-Reviews