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Recent guest reviews

great spot. was here one night on a long distance trip.

Our overall experience at this hotel was disappointing. We had to change room 3 times because the AC was not working. We feel like we also got downgraded. In our initial room we had king size bed, dining table for two people, chaise, and desk. In our new room we just had a king size bed and a desk. Ceiling paint in the bathroom has been peeling/chipping. Grab and go complementary breakfast has not been serve until 10AM. Hotel staff started cleaning the complementary breakfast at 9.30AM. I do not recommend this hotel.

Creaking sound on the floor Water stain on the ceiling Furnirures need updating Old looking for a Holiday Inn Express Will most likely not book another Holiday Inn express anytime soon

There were 2 issues I had. The bed was rock hard and very uncomfortable and the floors were nasty. The room itself was cleaned well but first, when we moved the couch for entertainment purposes, you can tell it hasn't been cleaned behind in a LONG time. Second, we spilled some water and were soaking it up with a towel and it brought up so much dirt and grime. You should really consider a strong carpet cleaning in each of the rooms. It was also a non-smoking room and there was a lingering scent of smoke so the carpet cleaning should take care of that. But the staff were all pleasant and the rest of everything looked pretty clean. Not a bad visit, just please please carpet clean! :)

The elevator was broken. Was stuck on the elevator a few times because the elevator door wouldn't open.

Good Hotel would stay again. Got stuck in elevator twice. We started using stairs. Food good. Clean place.

The staff are super nice and helpful! :) Amazing complimentary breakfast spread and delicious Wednesday free dinner! Wonderful overall experience! Spa was as bit too hot to really enjoy.

Nice hotel, very clea. Could improve nicer service at yhe front desk.

We were happy with the hotel (clean, comfortable). We loved the continental b'fast in comparison to the fancy, more expensive hotel we'd stayed in in St. Joe's on the previous nights. The kids loved the indoor pool. We were on the 1st floor right across from the vending machine and were awoken by kids getting snax @ 3a.m. Other than that our stay was good and we would stay here again.

The rooms was substrand. Brokening lamps, doors, broking equipment in the bath rooms. I had to request for service twice before the hotel engineer through management would response. The date of Jul 1, 2012, early arrival was disallowed not because their was no rooms. But rather the rooms was not clean; instead, using his available staff, he chose to use his trump card and state the rooms will be ready at 3:00 pm. I have used this location the last several years. This year was the worse. If my family was not residing in this location, I would never used this location in Benton Harbor mi

The most enjoyable thing about our trip was finally checking out of the hotel. [...] worst part was the hotel refridgerator went out and all our food spoiled. [...] The area of Benton Harbor is NOT SAFE! Especially when traveling with small children. I would not recommend this hotel for family travel.

We really like this hotel. Second time staying there. Clean rooms, good service and a welcoming staff. The continental breakfast is one of the better ones we've had. However, we came down one morning an hour before breakfast was supposed to finish and some of the breakfast was finished already. Besides that, no complaints.

The hotel was very clean and the staff were helpful and courteous. The parking lot was well lit.

Hotel was comfortable. Children (3 and 10) enjoyed the indoor pool. Close to I-94, but traffic noise was minimal. Several businesses nearby. Bob Evans within walking distance. Anything else requires driving to. Continental breakfast was sufficient.

The hotel was very clean. We got in quite late and they processed us through check-in quickly. Also my husband was quite ill the morning we were to check out. Went down to desk around noon and asked for a late check out and they were very cordial. Told me take as long as we needed.

I was pleasantly surprised to see a fridge and a microwave in the room. Usually you just get a coffee pot. [...] I would have preferred to pay cash at the hotel rather than putting it on the credit card.

Pipestone Rd Benton Harbor MI

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool
  • Business center

Located 2 mi (3.2 km) from Intercare Community Health Network, Holiday Inn Express Hotel & Suites Benton Harbor is within a 5-minute drive of Lake Michigan College. This 78-room hotel has an indoor pool, free in-room WiFi, and free self parking.


Rooms

The 78 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Free newspapers, free local calls, and hair dryers are also available.


Property features

Guests of Holiday Inn Express Hotel & Suites Benton Harbor enjoy an indoor pool, free WiFi in public areas, and a meeting room. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Room, 1 King Bed with Sofa bed, Non Smoking (Leisure)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room

1 Double Bed | 1 King Bed | Sleeps 2

Room, 2 Double Beds, Accessible, Non Smoking (Mobility, Bathtub)

2 Double Beds | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Hotel & Suites Benton Harbor

Everyone (6) Business (3) Couples (9) Family (13) Other (1) Friends (1)
5
Family with small children Family

great spot. was here one night on a long distance trip.

By on Jan 18, 2021

Review comment responded on Jan 29, 2021

Thank you

2
Partner Couples Family

Our overall experience at this hotel was disappointing. We had to change room 3 times because the AC was not working. We feel like we also got downgraded. In our initial room we had king size bed, dining table for two people, chaise, and desk. In our new room we just had a king size bed and a desk. Ceiling paint in the bathroom has been peeling/chipping. Grab and go complementary breakfast has not been serve until 10AM. Hotel staff started cleaning the complementary breakfast at 9.30AM. I do not recommend this hotel.

By , from Chicago, IL on Aug 29, 2020

2
Family

Creaking sound on the floor Water stain on the ceiling Furnirures need updating Old looking for a Holiday Inn Express Will most likely not book another Holiday Inn express anytime soon

By , from Peoria Illinois on Jul 31, 2020

4
Everyone

By on Jun 15, 2020

5
Everyone

By on Mar 9, 2020

5
Everyone

By on Feb 2, 2020

3
Partner Couples Family

There were 2 issues I had. The bed was rock hard and very uncomfortable and the floors were nasty. The room itself was cleaned well but first, when we moved the couch for entertainment purposes, you can tell it hasn't been cleaned behind in a LONG time. Second, we spilled some water and were soaking it up with a towel and it brought up so much dirt and grime. You should really consider a strong carpet cleaning in each of the rooms. It was also a non-smoking room and there was a lingering scent of smoke so the carpet cleaning should take care of that. But the staff were all pleasant and the rest of everything looked pretty clean. Not a bad visit, just please please carpet clean! :)

By on Sep 7, 2019

5
Everyone

By on Jan 7, 2019

Review comment responded on Feb 13, 2019

thank you for your comments

2
Everyone

The elevator was broken. Was stuck on the elevator a few times because the elevator door wouldn't open.

By , from Michigan on Sep 10, 2018

4
Everyone

Good Hotel would stay again. Got stuck in elevator twice. We started using stairs. Food good. Clean place.

By , from Kennett Mo. on Jun 27, 2018

Review comment responded on Jul 7, 2018

Thank you for your feed back. Sorry about getting stuck on elevator. We are working on that problem so it does not happen again. Thank you for you kind words on the hotel and food. Sincerly

Holiday Inn Express Hotel & Suites Benton Harbor

2276 Pipestone Rd, Benton Harbor, MI 49022
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