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Holiday Inn Express Hotel & Suites Benton Harbor

2.5 out of 5.0

Recent guest reviews

The staff are super nice and helpful! :) Amazing complimentary breakfast spread and delicious Wednesday free dinner! Wonderful overall experience! Spa was as bit too hot to really enjoy.

Nice hotel, very clea. Could improve nicer service at yhe front desk.

We were happy with the hotel (clean, comfortable). We loved the continental b'fast in comparison to the fancy, more expensive hotel we'd stayed in in St. Joe's on the previous nights. The kids loved the indoor pool. We were on the 1st floor right across from the vending machine and were awoken by kids getting snax @ 3a.m. Other than that our stay was good and we would stay here again.

The rooms was substrand. Brokening lamps, doors, broking equipment in the bath rooms. I had to request for service twice before the hotel engineer through management would response. The date of Jul 1, 2012, early arrival was disallowed not because their was no rooms. But rather the rooms was not clean; instead, using his available staff, he chose to use his trump card and state the rooms will be ready at 3:00 pm. I have used this location the last several years. This year was the worse. If my family was not residing in this location, I would never used this location in Benton Harbor mi

The most enjoyable thing about our trip was finally checking out of the hotel. [...] worst part was the hotel refridgerator went out and all our food spoiled. [...] The area of Benton Harbor is NOT SAFE! Especially when traveling with small children. I would not recommend this hotel for family travel.

We really like this hotel. Second time staying there. Clean rooms, good service and a welcoming staff. The continental breakfast is one of the better ones we've had. However, we came down one morning an hour before breakfast was supposed to finish and some of the breakfast was finished already. Besides that, no complaints.

The hotel was very clean and the staff were helpful and courteous. The parking lot was well lit.

Hotel was comfortable. Children (3 and 10) enjoyed the indoor pool. Close to I-94, but traffic noise was minimal. Several businesses nearby. Bob Evans within walking distance. Anything else requires driving to. Continental breakfast was sufficient.

The hotel was very clean. We got in quite late and they processed us through check-in quickly. Also my husband was quite ill the morning we were to check out. Went down to desk around noon and asked for a late check out and they were very cordial. Told me take as long as we needed.

I was pleasantly surprised to see a fridge and a microwave in the room. Usually you just get a coffee pot. [...] I would have preferred to pay cash at the hotel rather than putting it on the credit card.

I find it to be a very comfortable resting place.

The hotel was fine, except the staff is dishonest. It was my 1st time to Benton Harbor and I was on business, but since it was the weekend I traveled with my family. My government issue blackberry disappeared. When I called the hotel, the general manager described my room "littered w/ dirty diapers," etc... and that he checked it personally.. WELL, my youngest child is 10 so I dont know what room he "personally tore apart" but it wasnt mine..So, PLEASE take your valuables, even if you just leave for a few hours, if those are the hours of housekeeping service. You will never see your belongings again.

We have stayed there several times in the past visiting family in the area. We enjoyed our room as usual. We were unfortunately positioned down the hall from the pool. Our neighboring room had a gentleman that spoke very loudly and we could hear him well into the early morning hours talking. Around 4:30am the first morning there, we were woken up by the noise coming from the hallway. After a rough night of sleep, we were trying to take a nap and an employee accidently entered our room when they meant to go to the room next door. This was an odd experience this time. Usually the staff and stay are great. We will be staying there again, but will be asking for a room far away from the elevator and pool.

what u would expect

The staff was beyond friendly and helpful. The room was great and the beds were actually comfortable. The only thing I would have liked better was a newer tv. Other than that we had a wonderful stay. Would definitely book there again!

Check in was efficient. Room was clean and quiet. Breakfast was so-so with friendly staff.

Clean. Quiet. Nice hot tub and warm pool. Friendly staff, nice am continental breakfast.

It was an overall a decent experience. Nothing really good, nothing bad. That's why I think that ~$100 is a little bit pricy. Maybe a cheaper hotel with free breakfast would do the job (I was looking the adjacent Red Roof which is cheaper but I thought it didn't have breakfast; I saw a sign saying that it had). The hotel is close to plenty of place to eat (fast food and some restaurants) but the area is not interesting in any other way. A short drive from St. Joseph or Benton Park. The breakfast was pretty good.

met with friends, some business, close to beaches and restraunts, quiet and restful

We were slightly apprehensive about this location but were pleasantly surprised. We had stayed previously at the Marriott Courtyard in Benton Harbor which is much nicer. Seeing as Benton Harbor isn't the most glamorous of locales, this hotel was decent. The staff was quite friendly and helpful, attending to our needs. Our room was spacious and the fridge and microwave came in handy. We traveled with our one year old and the setting was perfect; crib was provided. Free hot breakfast was pretty good too! Located close to shopping and cheap eating (Wal-mart and IHOP nearby). My main complaint is that the floor was filthy. It looked clean enough but when I picked up my daughter from the floor where she'd been crawling, her clothes were stained dirty on her knees. Eww! I should've known better... Despite that I would recommend this hotel (in comparison to what I've heard about the other hotels in the area) for families traveling with kids.

2276 Pipestone Rd Benton Harbor MI

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express Hotel & Suites Benton Harbor is located 2.5 mi (4 km) from Lake Michigan College and within a 10-minute drive of Lakeland Regional Medical Center. This hotel has 78 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Contessa Wine Cellars and Harbor Shores Golf Club are also within a 15-minute drive.


Dining

Start your day off right with a free buffet breakfast.


Rooms

All 78 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Free newspapers, free local calls, and hair dryers are other standard amenities.


Property features

Guests of Holiday Inn Express Hotel & Suites Benton Harbor have access to an indoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 5

Room, 2 Double Beds, Accessible, Bathtub (Mobility)

Full 2 | Sleeps 2

Standard Room

Full 1 | King 1 | Sleeps 2

Room, 1 King Bed with Sofa bed, Non Smoking (Leisure)

King 1 | Sleeps 3

Guest reviews for Holiday Inn Express Hotel & Suites Benton Harbor

Couples (7) Business (3) Family (9) Friends (1) Other (1)
4

great family spot all around

Families

The staff are super nice and helpful! :) Amazing complimentary breakfast spread and delicious Wednesday free dinner! Wonderful overall experience! Spa was as bit too hot to really enjoy.

By on Jul 20, 2015

4

very clean

GetawayWithFriends

Nice hotel, very clea. Could improve nicer service at yhe front desk.

By on Aug 25, 2014

3

totally fine

Families

We were happy with the hotel (clean, comfortable). We loved the continental b'fast in comparison to the fancy, more expensive hotel we'd stayed in in St. Joe's on the previous nights. The kids loved the indoor pool. We were on the 1st floor right across from the vending machine and were awoken by kids getting snax @ 3a.m. Other than that our stay was good and we would stay here again.

By on Jul 29, 2012

1

review of holiday inn express very very poor.

Families

The rooms was substrand. Brokening lamps, doors, broking equipment in the bath rooms. I had to request for service twice before the hotel engineer through management would response. The date of Jul 1, 2012, early arrival was disallowed not because their was no rooms. But rather the rooms was not clean; instead, using his available staff, he chose to use his trump card and state the rooms will be ready at 3:00 pm. I have used this location the last several years. This year was the worse. If my family was not residing in this location, I would never used this location in Benton Harbor mi

By on Jul 6, 2012

1

3rd party bookings

Families

The most enjoyable thing about our trip was finally checking out of the hotel. [...] worst part was the hotel refridgerator went out and all our food spoiled. [...] The area of Benton Harbor is NOT SAFE! Especially when traveling with small children. I would not recommend this hotel for family travel.

By on Jul 25, 2011

4

pretty good hotel for the price

Couples

We really like this hotel. Second time staying there. Clean rooms, good service and a welcoming staff. The continental breakfast is one of the better ones we've had. However, we came down one morning an hour before breakfast was supposed to finish and some of the breakfast was finished already. Besides that, no complaints.

By on Apr 10, 2011

4

amazing staff and very clean.

BusinessTravelers

The hotel was very clean and the staff were helpful and courteous. The parking lot was well lit.

By on Sep 27, 2010

3

hotel was nice.

Families

Hotel was comfortable. Children (3 and 10) enjoyed the indoor pool. Close to I-94, but traffic noise was minimal. Several businesses nearby. Bob Evans within walking distance. Anything else requires driving to. Continental breakfast was sufficient.

By on Aug 14, 2010

4

great location

Couples

The hotel was very clean. We got in quite late and they processed us through check-in quickly. Also my husband was quite ill the morning we were to check out. Went down to desk around noon and asked for a late check out and they were very cordial. Told me take as long as we needed.

By on May 17, 2010

4

sick navy son

Couples

I was pleasantly surprised to see a fridge and a microwave in the room. Usually you just get a coffee pot. [...] I would have preferred to pay cash at the hotel rather than putting it on the credit card.

By on May 16, 2010