I didnt like the thick lqyer of dust under the bed that was accompanied by 3 molded cups and molded food, the huge spider that was staying the night with us was an unwanted guest as well as the bed bugs that were present when i was awaken in the middle of the night by the ppl next door fighting.. the trash that was on the floor (hadnt been swept) was a not so nice amenity, didnt care for the filth of the tub or blood running down the base of toilet
Check in was easy and staff was friendly. Upon entering the room the door did not completely shut closed. We only had one set of towels and the bed sheets were stained. My kids were grossed out. The beds were creaky so we did not get a good night of sleep, especially with people on the outside yelling throughout the night.
After 3 moves finally had a OK room. Not Happy!! Thanks to the manager who actully cared.
I didn't like anything about this property.very noisy, kept my dog barking.
Rooms were small but clean and well-appointed. I have no complaints. In fact, for the price, I was pleasantly pleased.
Did not clean room on Saturday (4 day stay). Mini fridge runs constantly. Carpet is dirty, leaves dirt on feet.
I booked last minute, so my options were limited. Red roofs in general are aging properties. Being an older property, it was fine. The shower worked, but the temperature fluctuated frequently. The door didn't seal well, but not a real issue for me. The air worked well. Fridge in the room was nice. It worked out fine, but still not worth what i had to pay. The staff was good. Check in was easy, i had a dead battery on my car in the morning, they helped me jump it from their car. The staff was great.
Our room door latched but didn’t really close all the way leaving large gaps where it didn’t seal. Didn’t feel safe. Hard floor was grimy dirty, felt like I needed to wear flip flops so I didn’t stick to it. The phone handset wasn’t plugged in when we arrive and was missing the plastic clip to hold it in place. Toilet had ring stain. Neighbors talked outside door after midnight and could not get to sleep. Beds were decent. Room temperature stayed comfortable. Road highway noise was prevalent mainly because of the door not sealing or closing all the way. Overpriced for quality. Quality was about $65/night not what we paid.
Good customer service. Very inviting to the customer.
Bathroom tub needed to be wiped out.. Dirt in thr bottom.
Floor was sticky and it smelled horribly with flies and gnats all over. They would not give us a refund so we changed rooms and it wasn’t any better. Floor was wet and not the clean kind of wet, my feet turned black from walking on it. Bed sheets were damp and smelled. In the shower a previous guests bar of soap was on the shelf with hair on it. Terrible experience and would never go there again.
Had a funky smell. The room was humid seem that made the sheets and pillow wet. Also disappointed that there was no towel to clean hands and phone did not work. So i was pretty disappointed.
The floors and carpets need to be cleaned. I stay there all the time and the room is ok except for the cleanliness of the floors and carpets. Also, the room needs to be dusted and the bathroom washed thoroughly. I'm being forced to say something because I keep getting the same mediocrity.
Crack Motel. Looked like our door was kicked in. People live there!!! Constant traffic from people pulling up in hotel rooms Next door. Filthy Rooms. What looks like blood splatter on the wall. We moved to a different room/building upon request at 3am after getting bit and finding bed bugs. Checking out first light one through able to check into another hotel.
The room I was given absolutely reeked of pot, and it was not clean. When I requested a change, they were very quick to give me a room on the first floor that was much better. In general, you get what you pay for...
The sheets were disgusting & room need of repair..... bathroom floor etc
Small room kind of clean, was here for a reunion. it was ok We made the best of it
The sink fixtures were loose, the toilet flushed itself all nite and the remote barely worked. The room needed to be maintained better.
Basic, no-frills property. Front desk extremely pleasant. Room's always carry a faint tobacco smell, and on this occasion I found a long hair in my sink. For the price, it's a pretty good place to get a good night's sleep.
Red Roof Inn Benton Harbor - St Joseph places you within a few miles (5 km) of Intercare Community Health Network and Lake Michigan College. This 108-room motel has in-room conveniences like refrigerators, microwaves, and LCD TVs.
All 108 air-conditioned rooms provide microwaves, refrigerators, and free local calls. Guests can expect free WiFi and LCD TVs with pay movies. Free toiletries are also included.
At Red Roof Inn Benton Harbor - St Joseph, guests have access to free WiFi in public areas, coffee in a common area, and express check-out. If you drive, put free parking to good use. The 24-hour front desk has staff always at the ready. This smoke-free motel also has a vending machine.
I didnt like the thick lqyer of dust under the bed that was accompanied by 3 molded cups and molded food, the huge spider that was staying the night with us was an unwanted guest as well as the bed bugs that were present when i was awaken in the middle of the night by the ppl next door fighting.. the trash that was on the floor (hadnt been swept) was a not so nice amenity, didnt care for the filth of the tub or blood running down the base of toilet
Thank you for your feedback
Check in was easy and staff was friendly. Upon entering the room the door did not completely shut closed. We only had one set of towels and the bed sheets were stained. My kids were grossed out. The beds were creaky so we did not get a good night of sleep, especially with people on the outside yelling throughout the night.
Thanks for your review.
After 3 moves finally had a OK room. Not Happy!! Thanks to the manager who actully cared.
Thank you for your review
I didn't like anything about this property.very noisy, kept my dog barking.
Hello, I am sorry you didn't enjoy your stay. Hopefully in the near future you can give us another chance. We appreciate your feedback. Thank you
Rooms were small but clean and well-appointed. I have no complaints. In fact, for the price, I was pleasantly pleased.
Thank you for your review.
Did not clean room on Saturday (4 day stay). Mini fridge runs constantly. Carpet is dirty, leaves dirt on feet.
Thank you for your response.
I booked last minute, so my options were limited. Red roofs in general are aging properties. Being an older property, it was fine. The shower worked, but the temperature fluctuated frequently. The door didn't seal well, but not a real issue for me. The air worked well. Fridge in the room was nice. It worked out fine, but still not worth what i had to pay. The staff was good. Check in was easy, i had a dead battery on my car in the morning, they helped me jump it from their car. The staff was great.
Hello. Thank you so much for your review. We do appreciate your business and hope you visit us again in the near future.
Our room door latched but didn’t really close all the way leaving large gaps where it didn’t seal. Didn’t feel safe. Hard floor was grimy dirty, felt like I needed to wear flip flops so I didn’t stick to it. The phone handset wasn’t plugged in when we arrive and was missing the plastic clip to hold it in place. Toilet had ring stain. Neighbors talked outside door after midnight and could not get to sleep. Beds were decent. Room temperature stayed comfortable. Road highway noise was prevalent mainly because of the door not sealing or closing all the way. Overpriced for quality. Quality was about $65/night not what we paid.
Hello. I am very sorry for the inconveniences in your room. I wish you would of made us aware so we could of solved the issues at that time. We would not want you to feel uncomfortable on your stay with us. Thank you for the review.
Good customer service. Very inviting to the customer.
Thank you for visiting our Hotel. Hopefully we will see you again soon!
Im sorry your stay was not good. I will discuss these issues with my staff. Thank you