Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Overview
Rooms
Location
Policies

Popular amenities

Room service
Breakfast included
Pet friendly
Laundry
Housekeeping
Parking included

Explore the area

8250 Park Rd, Batavia, NY, 14020

Place, Palm Island Indoor Waterpark
‪5 min walk‬
Place, Batavia Downs Casino
‪18 min walk‬
Place, United Memorial Medical Center
‪4 min drive‬
Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
‪41 min drive‬

Room options

Standard Room, 2 Double Beds, Non Smoking

24 sq ft
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, Non Smoking

24 sq ft
Sleeps 2
1 King Bed

Room, 2 Double Beds, Smoking

Sleeps 4
2 Double Beds

Room, 2 Double Beds, Smoking

Sleeps 4
2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

Sleeps 4
2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

Sleeps 2
1 King Bed

About the neighborhood

Batavia

Quality Inn & Suites Palm Island Indoor Waterpark places you within a short walk of Palm Island Indoor Waterpark and within a mile (2 km) of Batavia Downs Casino. This hotel has 194 rooms and welcomes guests with conveniences like free breakfast, a water park, and free in-room WiFi.

What's nearby

Palm Island Indoor Waterpark - 5 min walk - 0.3 miles
Batavia Downs Casino - 18 min walk - 1.0 mile
United Memorial Medical Center - 4 min drive - 1.8 miles
Rochester Regional Health - 4 min drive - 1.8 miles
Horseshoe Lake - 9 min drive - 7.6 miles

Getting around

Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

‪Starbucks - ‬20 min walk
‪Batavia Downs Gaming & Hotel - ‬17 min walk
‪Burger King - ‬3 min drive
‪Starbucks - ‬10 min walk
‪McDonald's - ‬2 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast

Guests of Quality Inn & Suites Palm Island Indoor Waterpark enjoy features like a water park, free WiFi in public areas, and meeting rooms. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include conference space, a 24-hour business center, and an arcade/game room.

TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.

Recreational amenities at the hotel include a water park (surcharge).

Similar properties

In-room safe, desk, iron/ironing board, free WiFi

Pool
Breakfast included
Pet friendly
Parking included

$71 nightly

Oct 6 - Oct 7

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Free self parking on site
Free RV/bus/truck parking on site

Food and drink

Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

Arcade/game room
Water park
Waterslide

Family friendly

Arcade/game room
In-room crib
In-room microwave
In-room refrigerator
Laundry facilities
Rollaway/extra bed (surcharge)
Water park (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop

Business services

24-hour business center
7,319 square feet of conference space
Meeting rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Wheelchair accessible (may have limitations)

1 building
5 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Free crib
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

TV with premium satellite channels

Food and drink

Coffee/tea maker
Limited room service
Microwave
Refrigerator

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Free local calls
Iron/ironing board
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

Children's pool
Indoor pool

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 20 per accommodation, per night
Service animals exempt from fees

Children and extra beds

Children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 20.0 per night
Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet fee: USD 20 per accommodation, per night
Service animals are exempt from fees
Rollaway bed fee: USD 20.0 per night
Facilities fee: USD 15 per person, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 4:00 PM—-11:00 AM
Check-out: 11 AM
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island

Quality Inn Palm Island Indoor Waterpark

Clarion Hotel Palm Island Indoor Waterpark Batavia

Clarion Hotel Waterpark

Clarion Palm Island Indoor Waterpark

Clarion Palm Island Indoor Waterpark Batavia

Palm Island Indoor Waterpark

Palm Island Waterpark

Quality Palm Island Indoor Waterpark

Quality Inn & Suites Palm Island Indoor Waterpark Hotel

Quality Inn & Suites Palm Island Indoor Waterpark Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Is free cancellation available at Quality Inn & Suites Palm Island Indoor Waterpark?

Quality Inn & Suites Palm Island Indoor Waterpark offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on Nov 2, 2025 start from $68.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Quality Inn & Suites Palm Island Indoor Waterpark?

This hotel is located in Batavia, a short 7-minute walk from Palm Island Indoor Waterpark and also 16 minutes on foot from Batavia Downs Casino. You'll also find Centennial Park and Holland Land Office Museum within a short drive.

Is there parking available at Quality Inn & Suites Palm Island Indoor Waterpark?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking and electric car charging are also available for guests.

Does Quality Inn & Suites Palm Island Indoor Waterpark include a casino at the property?

No, Quality Inn & Suites Palm Island Indoor Waterpark doesn't have a casino.

Is there an indoor pool at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Quality Inn & Suites Palm Island Indoor Waterpark?

Couples staying at this hotel will appreciate amenities like premium bedding as well as free breakfast and a 24-hour front desk.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a hot tub?

No, this hotel doesn't have a spa tub.

Does Quality Inn & Suites Palm Island Indoor Waterpark feature a restaurant that includes a breakfast menu?

Quality Inn & Suites Palm Island Indoor Waterpark offers free on-the-go breakfast each morning though there is no restaurant.

Does Quality Inn & Suites Palm Island Indoor Waterpark allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Quality Inn & Suites Palm Island Indoor Waterpark for a fee of USD 20 per accommodation, per night.

Does Quality Inn & Suites Palm Island Indoor Waterpark have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Quality Inn & Suites Palm Island Indoor Waterpark?

The closest major airport to Quality Inn & Suites Palm Island Indoor Waterpark is Buffalo Niagara Intl. Airport (BUF), which is about 27.8 mi away. Another top airport is Greater Rochester Intl. Airport (ROC), which is around 27.8 mi away.

Are there rooms with balconies that I can book at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there aren't any guestrooms with balconies at Quality Inn & Suites Palm Island Indoor Waterpark.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

4.8

4.8/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

4/10 Poor

Todd

Business traveler

Sep 29, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Needs a total rehab. The hallways smelled and the rooms are in rough shape.

Stayed 1 night in Sep 2025

4/10 Poor

Craig

Jul 5, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Property is in poor shape with some dilapidated attributes. Room smelled strongly of cleaning agent as though a whole bottle of concentrated detergent had been used.

Stayed 1 night in Jul 2025

6/10 Okay

James

Traveled with family

Jul 4, 2025

Liked: Cleanliness, staff & service

It did the job

We stopped just overnight to sleep, so I can't comment on everything. But for just sleeping it was fine enough besides our room never cooled down, would probably not return though, was absolutely nothing wrong with the place but can definitely get nicer for the money

Stayed 1 night in Jul 2025

6/10 Okay

Linda

Jul 3, 2025

Stayed 1 night in Jun 2025

6/10 Okay

patrick, Kitchener

Traveled with family

Jun 30, 2025

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

It looked poorly maintained. Many things in need of repair.

Stayed 1 night in Jun 2025

2/10 Terrible

Dina

Traveled with family

Jun 30, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was filthy, we didn’t even stay. Holes in the walls. Furniture all stained, horrible smell. Staff did not care at all. We left and they didn’t even ask why.

Stayed 1 night in Jun 2025

4/10 Poor

Jeff

Jun 29, 2025

Stayed 1 night in Jun 2025

2/10 Terrible

Sheri

Traveled with family and small children

Jun 29, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is run down. Falsly advertised pool and water park. Smelled rooms were not private but had adjoning doors on both sides. Questionable activities in parking lot. Other guest and staff were hostile. We did nor stay but went to another hotel. Very disappointing.

Stayed 2 nights in Jun 2025

4/10 Poor

Teresa

Jun 28, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Let me start by saying the staff were quite nice so this review is in no way a reflection on them. The only positive thing I can say is the bed was clean, not comfortable, but clean. The room was stuffy and the AC only went to 74 and leaked onto the carpet so of course all you smell is damp carpet. Only two lamps in the whole room so it was dark. Bathroom layout was TIGHT! Had to straddle the toilet if I wanted to close the door. Rust stain in tub, no stopper in tub(had my grandchildren so need to be able to do a bath) and no washcloths at all. Cracked walls and stucco ceilings that have seen better days. Breakfast was seriously lacking. Cold cereal and breakfast bars served on a counter in the lobby. Some attention to the basic needs of this hotel are needed. I’ve been here before for conferences so I know it can be better, someone just has to care.

Stayed 1 night in Jun 2025

4/10 Poor

denise

Jun 28, 2025

Disliked: Property conditions & facilities

Stayed 1 night in Jun 2025

6/10 Okay

Helena

Jun 28, 2025

Disliked: Property conditions & facilities

Stayed 4 nights in Jun 2025

2/10 Terrible

Shimon

Traveled with family

Jun 26, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The room was moist and smelly. Very unhappy.

Stayed 1 night in Jun 2025

2/10 Terrible

Deepthi

Traveled with family and small children

Jun 22, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Had a horrible night with bed bugs. Sticky carpets I don’t recommend

Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Jun 22, 2025

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2025

2/10 Terrible

Cristal

Jun 22, 2025

Disliked: Property conditions & facilities

It dirty only pro is their store around us

Stayed 2 nights in Jun 2025

4/10 Poor

Patrick

Traveled with family

Jun 22, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor hotel, but excellent staff

The hotel was disgusting and broken. However, the staff were amazing and processed our refund right away.

Stayed 1 night in Jun 2025

2/10 Terrible

Robert

Traveled with partner

Jun 22, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

There were cockroaches in the bathroom and I was put in a double room instead of a king room like I booked

Stayed 1 night in Jun 2025

2/10 Terrible

Suzette

Business traveler

Jun 17, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Unkempt hotel. Rusted ceiling, tub Broken door lock in bathroom Exhaust fan cover hanging Smell of pot in stairwells Guy peeing outside the entrance Kids toys in the hallways Musty smell Pool not open

Stayed 2 nights in Jun 2025

8/10 Good

Yaseem

Traveled with partner

Jun 16, 2025

Good stay great customer service

Stayed 2 nights in Jun 2025

10/10 Excellent

Gina

Jun 14, 2025

Stayed 1 night in Jun 2025

4/10 Poor

James

Business traveler

Jun 12, 2025

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

The room smelled. No toilet paper in the bathroom. The hotel still uses the small shampoo bottles instead of having large dispensors on the shower wall. Side entrance door to the hotel could not be locked so anyone could come into the side door. Bed was not comfortable.

Stayed 1 night in Jun 2025