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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Pool
Restaurant
Pool
View from property
Lobby

Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Rochester Regional Health
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Batavia

Quality Inn & Suites Palm Island Indoor Waterpark places you within a short walk of Palm Island Indoor Waterpark and within a mile (2 km) of Batavia Downs Casino. This hotel has 194 rooms and welcomes guests with conveniences like free breakfast, a water park, and free in-room WiFi.

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.3 miles
  • Batavia Downs Casino - 18 min walk - 1.0 mile
  • Centennial Park - 2 min drive - 1.2 miles
  • Holland Land Office Museum - 3 min drive - 1.6 miles
  • Rochester Regional Health - 3 min drive - 1.8 miles

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Subway - ‬4 min drive
  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪McDonald's - ‬2 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Guests of Quality Inn & Suites Palm Island Indoor Waterpark enjoy features like a water park, free WiFi in public areas, and meeting rooms. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include conference space, a 24-hour business center, and an arcade/game room.
TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a water park (surcharge).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per accommodation, per night
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 20.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-11:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Is free cancellation available at Quality Inn & Suites Palm Island Indoor Waterpark?

Quality Inn & Suites Palm Island Indoor Waterpark offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on Apr 29, 2026 start from $72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Quality Inn & Suites Palm Island Indoor Waterpark?

This hotel is located in Batavia, a short 7-minute walk from Palm Island Indoor Waterpark and also 16 minutes on foot from Batavia Downs Casino. You'll also find Dwyer Stadium and Centennial Park within a short drive.

Is there parking available at Quality Inn & Suites Palm Island Indoor Waterpark?

Yes, self parking is offered for free at the hotel. An electric car charging station and free RV/bus/truck parking are also available for guests.

Does Quality Inn & Suites Palm Island Indoor Waterpark include a casino at the property?

No, Quality Inn & Suites Palm Island Indoor Waterpark doesn't have a casino.

Is there an indoor pool at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Quality Inn & Suites Palm Island Indoor Waterpark?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a free daily breakfast and a 24-hour front desk.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a hot tub?

No, there isn't a spa tub at this hotel.

Does Quality Inn & Suites Palm Island Indoor Waterpark feature a restaurant that includes a breakfast menu?

Quality Inn & Suites Palm Island Indoor Waterpark offers free on-the-go breakfast each morning though there is no restaurant.

Does Quality Inn & Suites Palm Island Indoor Waterpark allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Quality Inn & Suites Palm Island Indoor Waterpark for a fee of USD 20 per accommodation, per night.

Does Quality Inn & Suites Palm Island Indoor Waterpark have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

What is the closest airport to Quality Inn & Suites Palm Island Indoor Waterpark?

The closest major airport to Quality Inn & Suites Palm Island Indoor Waterpark is Buffalo Niagara Intl. Airport (BUF), which is about 27.8 mi away. Another top airport is Greater Rochester Intl. Airport (ROC), which is around 27.8 mi away.

Are there rooms with balconies at Quality Inn & Suites Palm Island Indoor Waterpark?

No, you won't find guestrooms with balconies at Quality Inn & Suites Palm Island Indoor Waterpark.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.8
Rating 10 - Excellent. 104 out of 1001 reviews
Rating 8 - Good. 123 out of 1001 reviews
Rating 6 - Okay. 158 out of 1001 reviews
Rating 4 - Poor. 213 out of 1001 reviews
Rating 2 - Terrible. 403 out of 1001 reviews

4.6/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

stephen

Disliked: Cleanliness, staff & service, amenities
The Rm and phasilitys were absolutely discussing, asked for a cup of ice there wasn't a working ice machine in th whole building..Will never stay there ever again along with anyone else i know...
Stayed 2 nights in Dec 2025

10/10 Excellent

Victoria

Stayed 1 night in Oct 2025

2/10 Terrible

Natacha K

Stayed 1 night in Dec 2025

2/10 Terrible

Robyn

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This place was absolutely disgusting. Dirty grounds, broken. glass in exterior doors that don't close so anyone can walk in guest or not. Upon entering the hotel we were greeted with a garbage can overflowing with rotten meat and spoiled food by the vending area. Tor.n up carpet with a caution sign sitting in the middle of the hallway. Once in the room I found a stinky room with stained sheets, someone else's socks still on the night stand and old food on the windowsill behind the curtains. SAVE YOUR MONEY!!!!You would be better off sleeping in your car.
Stayed 1 night in Dec 2025

6/10 Okay

Matthew

Stayed 1 night in Dec 2025

6/10 Okay

Ken

Traveled with family
Liked: Cleanliness, staff & service
Upon entering the room, there was a stale odor which was partially masked with deodorizer. The carpet appeared to be in acceptable condition. No TV cable guide on the dresser for the channels, had to call the front desk who told me it's on channel 99. The heat/AC unit was very noisy, so we left it off. I understand the hotel is older, but I thought the bathtub faucet was going to pull out of the wall when I tried to pull the knob. There was plenty of hot water and the pressure was great. The sink faucet was similar, very hard to pull to the on position, I hadto turn it on for my wife. Caulking was sloppy and the tub itself was the original steel one which had been painted long ago. At first I thought it was soap scum, but it was actually the paint job. In the morning, I asked to borrow a snow brush to clear my car off and a maintenance man offered to do it for me, but I told him I could do it. We only needed a place to sleep for one night, and for the price, it was a bargain. I would book there again, even knowing the conditions.
Stayed 1 night in Dec 2025

2/10 Terrible

MaryJean

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is seriously in need of updating. There was rust on the dropped ceiling in the bathroom, faucets had limescale and the tub finish was peeling. The hallways smelled like old food and dog. There was garbage in the hallways and overflowing in the trash by the ice machines on the 3rd floor. The desk staff were friendly but this place needs to be condemned
Stayed 1 night in Dec 2025

2/10 Terrible

Wendee

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel is in bad need of a renovation. The hallways were dark and dingy. The entrance to our room from the outside was not secure. Anyone could have walked in.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities
Quiet
Stayed 1 night in Nov 2025

4/10 Poor

Sharon

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The front desk staff and the housekeeping staff were friendly and helpful. The hotel building itself needs some repairs. In our room alone, the phone had been removed from the wall and no replacement phone in the room, the molding around the bathroom mirror was falling off, and when you sat on the pull out couch you sank all the way down into the mattress springs. There was no other chair to sit in. There was no coffee maker although the sugar/creamer packets, cups and coffee packets for use in the machine were neatly placed on the counter. But our biggest disappointment was that the waterpark and pool were closed on the days we stayed. It was why we chose that hotel. So we went home with some very disappointed children.
Stayed 1 night in Nov 2025

6/10 Okay

Breann

Stayed 1 night in Nov 2025

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room was freshly clean, staff was very accommodating, location is phenomenal. I recommend this hotel for overnight or extended stay
Stayed 3 nights in Nov 2025

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities
Very professional staff
Stayed 2 nights in Nov 2025

2/10 Terrible

Courtney

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. We found evidence of cockroaches in both of our rooms that we had renton upon further review, we started finding possible signs of bed bug issues, including carcasses of dead bed bugs. When I brought the issues to the front desk, he suggested moving one of my two rooms down the hall, which was inconvenient because we needed the two rooms near each other and secondarily, both rooms had the same issues We left this hotel and went to another the same night. We will never step foot in this place ever again.
Stayed 2 nights in Nov 2025

2/10 Terrible

Hernan jose, Batavia

Poor coordination in flights
Stayed 1 night in Nov 2025

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff in pool were on n phone.A child cut their foot on slide.floors,rugs and walls dirty.Dirt and rust in bathroom.
Stayed 1 night in Nov 2025

6/10 Okay

Robert

Stayed 1 night in Oct 2025

8/10 Good

Omar

Good experience
Stayed 1 night in Oct 2025

10/10 Excellent

ADRIATIK

Stayed 4 nights in Oct 2025

2/10 Terrible

Morgan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is falling apart and is very dirty. The property smelled like weed and feces. Our bedsheets and blankets were not washed and still had crumbs on them from the previous people. We left early and didn’t even stay overnight because we found German cockroaches in our bathroom. The “breakfast” they offer is a grab and go bag and the way the hotel is advertised it makes it look like the Waterpark is included and it’s not. Don’t waste your time or money.
Stayed 1 night in Oct 2025

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Likely the dirtiest, and broke down hotel I’ve ever been in. You could not stand in one spot, anywhere, and not see something that was either broken, or from an entirely different era. The cherry on top was when my son went to use the bathroom in our room and the toilet was left filled to the top with feces and toilet paper. The front desk offered me a plunger to go fix it and at that point, I decided it was best to leave. Overall, brutal experience
The toilet after I tried to flush it
Broken elevator
Stayed 1 night in Oct 2025

2/10 Terrible

Dale

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a bad smell. The very noisy and dusty bathroom fan had no cover. There was no coffee in the room, the water tasted terrible, the overall poor condition of the entire old, sad building was such thst I would never stay there again or recommend it to anyone.
Stayed 1 night in Oct 2025

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need to improve in breakfast !
Stayed 2 nights in Oct 2025

2/10 Terrible

Gary

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the worst hotel experience of my life. The entire building is run down and stinks. Everything is in a state of disrepair. TV broken. New TV but was never able to get a remote that worked. Coffee pot broken. No functional ice machine on any floor. Shower drain backed up. Had to move microwave to floor to plug it in. Garbage stacked up in vending area. The air conditioner worked fine and I think the bed was clean?
Stayed 3 nights in Oct 2025

10/10 Excellent

Tristan Antonio

Stayed 1 night in Oct 2025

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