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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel with a water park and free breakfast

Choose dates to view prices

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

View from property
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Restaurant
Interior
Lobby

Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Rochester Regional Health
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Batavia

Quality Inn & Suites Palm Island Indoor Waterpark places you within a short walk of Palm Island Indoor Waterpark and within a mile (2 km) of Batavia Downs Casino. This hotel has 194 rooms and welcomes guests with conveniences like free breakfast, a water park, and free in-room WiFi.

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.3 miles
  • Batavia Downs Casino - 18 min walk - 1.0 mile
  • Centennial Park - 2 min drive - 1.2 miles
  • Holland Land Office Museum - 3 min drive - 1.6 miles
  • Rochester Regional Health - 3 min drive - 1.8 miles

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Burger King - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬10 min walk

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast
Guests of Quality Inn & Suites Palm Island Indoor Waterpark enjoy features like a water park, free WiFi in public areas, and meeting rooms. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include conference space, a 24-hour business center, and an arcade/game room.
TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a water park (surcharge).

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Dec 28 - Dec 29
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per accommodation, per night
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 20.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-11:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Is free cancellation available at Quality Inn & Suites Palm Island Indoor Waterpark?

Quality Inn & Suites Palm Island Indoor Waterpark offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of Dec 27, 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on Jan 6, 2026 start from $75.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Quality Inn & Suites Palm Island Indoor Waterpark?

This hotel is located in Batavia, a short 7-minute walk from Palm Island Indoor Waterpark and also 16 minutes on foot from Batavia Downs Casino. You'll also find Dwyer Stadium and Centennial Park within a short drive.

Is parking available on site at Quality Inn & Suites Palm Island Indoor Waterpark?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking and electric car charging are also available for guests.

Does Quality Inn & Suites Palm Island Indoor Waterpark include a casino at the property?

No, Quality Inn & Suites Palm Island Indoor Waterpark doesn't have a casino.

Is there an indoor pool at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Quality Inn & Suites Palm Island Indoor Waterpark?

Couples staying at this hotel will appreciate amenities like premium bedding as well as free breakfast and a 24-hour front desk.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a hot tub?

No, there isn't a spa tub at this hotel.

Does Quality Inn & Suites Palm Island Indoor Waterpark feature a restaurant that includes a breakfast menu?

Quality Inn & Suites Palm Island Indoor Waterpark offers free on-the-go breakfast each morning though there is no restaurant.

Does Quality Inn & Suites Palm Island Indoor Waterpark allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Quality Inn & Suites Palm Island Indoor Waterpark for a fee of USD 20 per accommodation, per night.

Does Quality Inn & Suites Palm Island Indoor Waterpark have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Quality Inn & Suites Palm Island Indoor Waterpark?

The closest major airport to Quality Inn & Suites Palm Island Indoor Waterpark is Buffalo Niagara Intl. Airport (BUF), which is about 27.8 mi away. Another top airport is Greater Rochester Intl. Airport (ROC), which is around 27.8 mi away.

Are there rooms with balconies that I can book at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there aren't any guestrooms with balconies at Quality Inn & Suites Palm Island Indoor Waterpark.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.8
Rating 10 - Excellent. 106 out of 1001 reviews
Rating 8 - Good. 130 out of 1001 reviews
Rating 6 - Okay. 159 out of 1001 reviews
Rating 4 - Poor. 212 out of 1001 reviews
Rating 2 - Terrible. 394 out of 1001 reviews

4.8/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

4/10 Poor

Todd

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a total rehab. The hallways smelled and the rooms are in rough shape.
Stayed 1 night in Sep 2025

6/10 Okay

Mike

Liked: Staff & service, amenities
Good value. Most part good shape
Stayed 2 nights in Sep 2025

2/10 Terrible

Gary

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Our room was ran down, bed uncomfortable. The water in the toilet ran all night. Not sure how safe the neighborhood was. The counter in the bathroom was broke, as one of the headboard. A chair that was in there looked like someone sat in it with dirty work clothes and there was glitter left on it. The beds were not very comfortable either. Will not stay again.
Stayed 1 night in Sep 2025

2/10 Terrible

Mike

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Wall paper was peeling off the walls ac didn’t work in multiple rooms. If I wasn’t as tired as I was I would have went somewhere else. I was on the 3rd floor and we didn’t want to leave our room cause it felt unsafe
Stayed 1 night in Sep 2025

2/10 Terrible

Jeremy

Disliked: Amenities
The hotel was disgusting and terrible disrepair and filthy
Stayed 1 night in Sep 2025

2/10 Terrible

Kirk

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
very rundown property there are homeless people hanging out and lots of people partying and smoking pot in the parking lot. I didn’t feel safe there but if you get like a half a mile away towards town it’s actually nice. I would never stay here again. They didn’t even put toilet paper in the bathroom
Stayed 1 night in Sep 2025

4/10 Poor

Lisa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not sure if in transition or ownership/renovations, but evidence of active drug use(by odors and direct observation) and possible long term living arrangements for some. Nice area and better options close by. Would not stay as a single female.
Stayed 1 night in Sep 2025

2/10 Terrible

Gabrielle

Disliked: Cleanliness, staff & service, property conditions & facilities
I called day before to just double check my reservation. When called was told I could come anytime 12 to whenever for check in because my rooms was already ready for us. When we got there and got our room keys we went to the rooms and both rooms was dirty not even cleaned from last person there. Then had to wait 30 with 4 kids and 6 adults. For 30 mins for them to get us new rooms. Got the new room at least they was clean. But the facility it’s self was not well kept the sink counter was break hanging off wall like someone jumped on it and there was what looked like rust stains around the bath top. No toilet paper holder. And to top it off there was two roaches we found out side our room door. So no not a great stay %100 don’t recommend.
Stayed 1 night in Sep 2025

2/10 Terrible

Robert

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Tv phone and clock radio did not work. Furnature including the broken lamps were a disgrace. Told front desk about it they did nothing . Room wasn't cleaned. Linens were not changed. Side entrance door had broken glass. The website said it had a restaurant bar and gift shop none of which existed Waterpark was dirty. Management doesn't care. I won't ever stay at a quality inn again
Stayed 2 nights in Sep 2025

4/10 Poor

Brian, Getzville

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property needs major upgrading. The door we used did not lock in the evening. The bathroom had rust and dirt. I would not recommend it to anyone there are better choices in the area.
Stayed 1 night in Sep 2025

8/10 Good

Elliana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staffs are accommodating and friendly.
Stayed 2 nights in Sep 2025

2/10 Terrible

Ed

Stayed 1 night in Sep 2025

6/10 Okay

Michelle

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Carol

Disliked: Amenities, property conditions & facilities
The sink was cracked, toilet seat not the right size for the toilet, lots of holes in the walls etc.
Stayed 6 nights in Sep 2025

2/10 Terrible

Lisa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty, used items in bathroom, peeling wallpaper, filthy carpets, bad smell in hallway, dust all over furniture.
Stayed 1 night in Sep 2025

2/10 Terrible

Kenneth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down facility. Tv didn’t work, shower didn’t work and staff didn’t care. I asked for my money back and they wouldn’t answer me. Very unprofessional!!
Stayed 1 night in Sep 2025

2/10 Terrible

Lawrence

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rust in shower , dirty , smelled terrible
Stayed 3 nights in Sep 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was dirty, smelled bad, some rooms were redone but the halls and common areas were run down, and none of the elevators had worked in a long time as the signage was old and tattered. Had to walk up 4 flights.
Stayed 9 nights in Aug 2025

6/10 Okay

Martin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location. Pleasant staff. My room door didn't either lock or unlock easily.
Stayed 1 night in Sep 2025

4/10 Poor

Mackenzie

Disliked: Property conditions & facilities
Close to Darian lake ampitheater which is good for concerts. Place is run down but if your ok with that it is a safe spot that is not to far away.
Stayed 1 night in Aug 2025

8/10 Good

Elliana

Traveled with partner
Liked: Cleanliness, staff & service
No internet connection after several attempts are no avail. No ice bucket and have to ask staff for a bag of ice. Overall, bed is clean and quiet areas which are helpful for a good night sleep. Staff is friendly and accommodating.
Stayed 1 night in Sep 2025

4/10 Poor

Devon

Stayed 4 nights in Sep 2025

2/10 Terrible

Jason, Courtice

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is run down and the rooms are dirty. It looks nothing like the pictures. Very disappointed
Stayed 2 nights in Aug 2025

4/10 Poor

Ronald, Staunton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rub down property, limited services
Stayed 1 night in Aug 2025

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

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