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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel with a water park and free breakfast

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Pool
View from property
Lobby
Restaurant
Pool

Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Rochester Regional Health
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Batavia

Quality Inn & Suites Palm Island Indoor Waterpark places you within a short walk of Palm Island Indoor Waterpark and within a mile (2 km) of Batavia Downs Casino. This hotel has 194 rooms and welcomes guests with conveniences like free breakfast, a water park, and free in-room WiFi.

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.3 miles
  • Batavia Downs Casino - 18 min walk - 1.0 mile
  • Centennial Park - 2 min drive - 1.2 miles
  • Holland Land Office Museum - 3 min drive - 1.6 miles
  • Rochester Regional Health - 3 min drive - 1.8 miles

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Subway - ‬4 min drive
  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪McDonald's - ‬2 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast
Guests of Quality Inn & Suites Palm Island Indoor Waterpark enjoy features like a water park, free WiFi in public areas, and meeting rooms. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly hotel include conference space, a 24-hour business center, and an arcade/game room.
TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a water park (surcharge).

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Feb 9 - Feb 10
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per accommodation, per night
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 20.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-11:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Is free cancellation available at Quality Inn & Suites Palm Island Indoor Waterpark?

Quality Inn & Suites Palm Island Indoor Waterpark offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of Feb 8, 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on Mar 11, 2026 start from $66.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Quality Inn & Suites Palm Island Indoor Waterpark?

This hotel is located in Batavia, a short 7-minute walk from Palm Island Indoor Waterpark and also 16 minutes on foot from Batavia Downs Casino. You'll also find Dwyer Stadium and Centennial Park within a short drive.

Is parking available on site at Quality Inn & Suites Palm Island Indoor Waterpark?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking and electric car charging are also available for guests.

Does Quality Inn & Suites Palm Island Indoor Waterpark include a casino at the property?

No, Quality Inn & Suites Palm Island Indoor Waterpark doesn't have a casino.

Is there an indoor pool at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Quality Inn & Suites Palm Island Indoor Waterpark?

Couples staying at this hotel will appreciate amenities like premium bedding as well as free breakfast and a 24-hour front desk.

Are there hot tubs at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there isn't a spa tub at this hotel.

Does Quality Inn & Suites Palm Island Indoor Waterpark feature a restaurant that includes a breakfast menu?

Quality Inn & Suites Palm Island Indoor Waterpark offers free on-the-go breakfast each morning though there is no restaurant.

Does Quality Inn & Suites Palm Island Indoor Waterpark allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Quality Inn & Suites Palm Island Indoor Waterpark for a fee of USD 20 per accommodation, per night.

Are there connecting rooms at Quality Inn & Suites Palm Island Indoor Waterpark?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Quality Inn & Suites Palm Island Indoor Waterpark?

The closest major airport to Quality Inn & Suites Palm Island Indoor Waterpark is Buffalo Niagara Intl. Airport (BUF), which is about 27.8 mi away. Another top airport is Greater Rochester Intl. Airport (ROC), which is around 27.8 mi away.

Are there rooms with balconies at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there aren't any guestrooms with balconies at Quality Inn & Suites Palm Island Indoor Waterpark.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.8
Rating 10 - Excellent. 105 out of 1001 reviews
Rating 8 - Good. 126 out of 1001 reviews
Rating 6 - Okay. 161 out of 1001 reviews
Rating 4 - Poor. 212 out of 1001 reviews
Rating 2 - Terrible. 397 out of 1001 reviews

4.6/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Courtney

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. We found evidence of cockroaches in both of our rooms that we had renton upon further review, we started finding possible signs of bed bug issues, including carcasses of dead bed bugs. When I brought the issues to the front desk, he suggested moving one of my two rooms down the hall, which was inconvenient because we needed the two rooms near each other and secondarily, both rooms had the same issues We left this hotel and went to another the same night. We will never step foot in this place ever again.
Stayed 2 nights in Nov 2025

2/10 Terrible

Hernan jose, Batavia

Poor coordination in flights
Stayed 1 night in Nov 2025

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff in pool were on n phone.A child cut their foot on slide.floors,rugs and walls dirty.Dirt and rust in bathroom.
Stayed 1 night in Nov 2025

6/10 Okay

Robert

Stayed 1 night in Oct 2025

8/10 Good

Omar

Good experience
Stayed 1 night in Oct 2025

10/10 Excellent

ADRIATIK

Stayed 4 nights in Oct 2025

2/10 Terrible

Morgan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is falling apart and is very dirty. The property smelled like weed and feces. Our bedsheets and blankets were not washed and still had crumbs on them from the previous people. We left early and didn’t even stay overnight because we found German cockroaches in our bathroom. The “breakfast” they offer is a grab and go bag and the way the hotel is advertised it makes it look like the Waterpark is included and it’s not. Don’t waste your time or money.
Stayed 1 night in Oct 2025

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Likely the dirtiest, and broke down hotel I’ve ever been in. You could not stand in one spot, anywhere, and not see something that was either broken, or from an entirely different era. The cherry on top was when my son went to use the bathroom in our room and the toilet was left filled to the top with feces and toilet paper. The front desk offered me a plunger to go fix it and at that point, I decided it was best to leave. Overall, brutal experience
The toilet after I tried to flush it
Broken elevator
Stayed 1 night in Oct 2025

2/10 Terrible

Dale

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a bad smell. The very noisy and dusty bathroom fan had no cover. There was no coffee in the room, the water tasted terrible, the overall poor condition of the entire old, sad building was such thst I would never stay there again or recommend it to anyone.
Stayed 1 night in Oct 2025

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need to improve in breakfast !
Stayed 2 nights in Oct 2025

2/10 Terrible

Gary

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the worst hotel experience of my life. The entire building is run down and stinks. Everything is in a state of disrepair. TV broken. New TV but was never able to get a remote that worked. Coffee pot broken. No functional ice machine on any floor. Shower drain backed up. Had to move microwave to floor to plug it in. Garbage stacked up in vending area. The air conditioner worked fine and I think the bed was clean?
Stayed 3 nights in Oct 2025

10/10 Excellent

Tristan Antonio

Stayed 1 night in Oct 2025

2/10 Terrible

Genevieve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so nasty I left at 4am. When I got there and checked in my key didn’t work. There were 4 men in the lobby watching everything I did. Walked down the hall as I was opening my door and turned around back to his friends as soon as I opened the door. The beds were horrible the room was falling apart. Never again
Stayed 1 night in Oct 2025

2/10 Terrible

Garrett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower wouldn't drain. Toilet was barely flushing,having issues
Stayed 1 night in Oct 2025

6/10 Okay

Elizabeth

Stayed 2 nights in Sep 2025

4/10 Poor

lacy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Talha, Hamilton

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People with families and young children, please stay away!
Stayed 2 nights in Oct 2025

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

james

Disliked: Cleanliness
The hotel is run down and falling apart.
Stayed 1 night in Oct 2025

4/10 Poor

Ivan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I don't use 1 out of 5 because the staff was friendly to me. When I arrived my room was not ready. I was lucky that the attendant assigned me a new room. I booked two rooms, and in both rooms the air conditioner could not be turned off. This was important for us because it was dirty, and we got stuffed nose because we could not turn it off. The door in my room was broken and could not close, the shower in the other room did not work. We saw cockroaches in the breakfast bins and a door in the second floor. The staff is friendly, but it seems that the managers do not want to pay for cleaning, plumbing, etc. And I am surprise they don't pay because the cost was high. Because of the high price I did not check the reviews where other people have seen the same as I have.
Stayed 1 night in Oct 2025

2/10 Terrible

Helen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The guest room was worn and tattered, cushions were stained and nasty. Peeling paint, hole in the wall water/mold stains. Beds were lumpy. There is no security, no card needed to enter thru unlocked back door. People hanging out and smoking weed. HVAC was loud. TV remote did not work. Room was clean. Carpet is new. I saw no evidence of bug infestation
Stayed 1 night in Oct 2025

6/10 Okay

John

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, not a place I would return to.

4/10 Poor

Josemon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is a very old building, room is big . It is ok f I’ll c for o e night stay is there . We mainly needed non smoking good bed and decent bathroom.
Stayed 1 night in Oct 2025

2/10 Terrible

Wai Lun Aaron

Disliked: Cleanliness, property conditions & facilities
It is pretty bad. If I can canceled I would have.
Stayed 1 night in Aug 2025

2/10 Terrible

Conie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People were smoking weed. Rooms stinks like cigars and weed. Smoke detectors were constantly beeping, water in elevators, overall dirty hallways
Stayed 4 nights in Sep 2025

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