The Royal Sonesta Harbor Court Baltimore

4.5 star property
Luxury hotel with a 24-hour fitness center and a sauna
VIP Access

Choose dates to view prices

Photo gallery for The Royal Sonesta Harbor Court Baltimore

Superior Suite, 1 King Bed, Golf View (One Bedroom) | View from room
Property preview
Exterior
Ballroom
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Breakfast available

Explore the area

View in a map
550 Light Street, Baltimore, MD, 21202
  • Place, Baltimore Convention Center
    ‪5 min walk‬
  • Place, National Aquarium in Baltimore
    ‪8 min walk‬
  • Place, Oriole Park at Camden Yards
    ‪8 min walk‬
  • Airport, Baltimore, MD (BWI-Baltimore Washington Intl. Thurgood Marshall)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Suite, 1 Double Bed, Harbor View

  • Harbor view
  • Sleeps 3
  • 1 Double Bed

Suite, 1 King Bed, Harbor View

  • Harbor view
  • Sleeps 4
  • 1 King Bed

Superior Suite, 1 King Bed with Sofa bed (One Bedroom - Corner/Harbor View)

  • Harbor view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed, Accessible, Harbor View (Mobility - Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Premier Suite, 1 King Bed with Sofa bed, Harbor View

  • Harbor view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Superior Suite, 1 King Bed with Sofa bed, Harbor View (One Bedroom Premium)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Harbor view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed, Harbor View

9.6 out of 10
Exceptional
(9 reviews)
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds

8.6 out of 10
Excellent
(19 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 Queen Bed

  • 460 sq ft
  • Sleeps 3
  • 1 Queen Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(41 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible, City View (Mobility/Hearing Roll-in Shower)

9.2 out of 10
Wonderful
(7 reviews)
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible (Mobility/Hearing Tub)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible (Mobiility/Hearing Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Harbor View

8.8 out of 10
Excellent
(6 reviews)
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 Queen Bed, Harbor View

  • 460 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 2 Queen Beds, Harbor View

8.6 out of 10
Excellent
(18 reviews)
  • 420 sq ft
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Harbor View (Mobility/Hearing Roll-in Shower)

  • 420 sq ft
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible (Mobility/Hearing Tub)

8.6 out of 10
Excellent
(7 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Harbor View (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • Harbor view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Harbor View

9.2 out of 10
Wonderful
(14 reviews)
  • 360 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Harbor View

9.8 out of 10
Exceptional
(12 reviews)
  • 420 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Superior Suite, 1 King Bed, Golf View (One Bedroom)

8.0 out of 10
Very good
(2 reviews)
  • Harbor view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Baltimore

Located in Otterbein, The Royal Sonesta Harbor Court Baltimore is within a 10-minute walk of popular sights such as Baltimore Convention Center and National Aquarium in Baltimore. This 203-room, 4.5-star hotel has conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Baltimore Convention Center - 5 min walk - 0.3 miles
  • National Aquarium in Baltimore - 8 min walk - 0.5 miles
  • Oriole Park at Camden Yards - 8 min walk - 0.5 miles
  • CFG Bank Arena - 9 min walk - 0.5 miles
  • M&T Bank Stadium - 13 min walk - 0.7 miles

Getting around

  • West Baltimore Station - 5 min drive
  • Camden Yards Station - 10 min walk
  • Baltimore Washington Intl. Airport (BWI) - 15 min drive

Restaurants

  • ‪Bistro 300 - ‬3 min walk
  • ‪Explorers at Royal Sonesta Harbor Court - ‬1 min walk
  • ‪3 Bean Coffee - ‬5 min walk
  • ‪Matriarch Coffee - ‬6 min walk
  • ‪Oleum - ‬5 min walk

About this property

The Royal Sonesta Harbor Court Baltimore

Luxury hotel with a 24-hour fitness center and a sauna
At The Royal Sonesta Harbor Court Baltimore, guests enjoy an indoor pool, a 24-hour gym, and a sauna. Valet parking is available for USD 51.60 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a hot tub.
55-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also available.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 33.60 per day; includes in/out privileges)
  • Valet parking on site (USD 51.60 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 4 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Explorers
  • Formula Espresso

Things to do

  • 24-hour gym
  • Art gallery
  • Basketball
  • Fitness classes
  • Hot tub
  • Indoor pool
  • Outdoor pickleball court
  • Piano
  • Racquetball/squash
  • Sauna
  • Tennis
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business center
  • Conference center (12,000 square feet of space)

Outdoors

  • Garden
  • On the waterfront
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (38 inches high)
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 10:00 PM to 7:00 AM

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet, per stay
  • Dogs only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 4 kids 17 years old and younger stay free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 29.38 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults, and USD 4 to 10 for children
  • Self parking fee: USD 33.60 per day (in/out privileges)
  • Valet parking fee: USD 51.60 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property is professionally cleaned
  • Check-in: 4 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Pool access available from 5:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Royal Sonesta Court
Royal Sonesta Court Hotel
Royal Sonesta Court Hotel Baltimore Harbor
Royal Sonesta Harbor Court Baltimore
Intercontinental Harbor Court Baltimore Hotel Baltimore
Royal Sonesta Harbor Court Baltimore Hotel
Royal Sonesta Harbor Court Hotel
Royal Sonesta Harbor Court
Intercontinental Baltimore
Royal Sonesta Harbor Court Baltimore
The Royal Sonesta Harbor Court Baltimore Hotel
The Royal Sonesta Harbor Court Baltimore Baltimore
The Royal Sonesta Harbor Court Baltimore Hotel Baltimore

Frequently asked questions

Is a free cancellation option available at The Royal Sonesta Harbor Court Baltimore?

The Royal Sonesta Harbor Court Baltimore offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at The Royal Sonesta Harbor Court Baltimore?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at The Royal Sonesta Harbor Court Baltimore on Oct 13, 2025 start from $144.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near The Royal Sonesta Harbor Court Baltimore?

This hotel is situated in Otterbein within a 10-minute walk of Baltimore Inner Harbor Marina and National Aquarium in Baltimore. You'll also find Oriole Park at Camden Yards and CFG Bank Arena less than a mile away.

Is parking available on site at The Royal Sonesta Harbor Court Baltimore?

Yes, valet parking is offered for USD 51.60 per night with in/out privileges. Accessible parking is also available for guests.

Is there a spa available at The Royal Sonesta Harbor Court Baltimore?

Spa services at the hotel include massages.

Does The Royal Sonesta Harbor Court Baltimore include a casino?

No, The Royal Sonesta Harbor Court Baltimore doesn't have a casino.

Will I find an indoor pool at The Royal Sonesta Harbor Court Baltimore?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 5:00 AM and 10:00 PM.

What do couples enjoy most about The Royal Sonesta Harbor Court Baltimore?

This waterfront hotel offers many amenities for couples, including in-room massages as well as an indoor pool and a bar.

Are there hot tubs at The Royal Sonesta Harbor Court Baltimore?

Yes, this hotel has a spa tub.

Does The Royal Sonesta Harbor Court Baltimore feature a restaurant that includes a breakfast menu?

Yes, The Royal Sonesta Harbor Court Baltimore serves to-go breakfast for a surcharge each morning at Formula Espresso.

Will The Royal Sonesta Harbor Court Baltimore allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Royal Sonesta Harbor Court Baltimore for a fee of USD 75 per pet, per stay. The property also provides an off-leash area and food and water bowls.

Are there connecting rooms at The Royal Sonesta Harbor Court Baltimore?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from The Royal Sonesta Harbor Court Baltimore?

The closest major airport to The Royal Sonesta Harbor Court Baltimore is Baltimore Washington Intl. Airport (BWI), which is 10.1 mi away (15 minutes by car). Another top airport is Baltimore, MD (MTN-Martin State), which is located 19.1 mi away (26-minute drive).

Are there rooms with balconies that I can book at The Royal Sonesta Harbor Court Baltimore?

No, there aren't any guestrooms with balconies at The Royal Sonesta Harbor Court Baltimore.

Does The Royal Sonesta Harbor Court Baltimore offer wedding services?

Take advantage of the wedding venue at The Royal Sonesta Harbor Court Baltimore if you plan to say "I do" during your trip.

Reviews

The Royal Sonesta Harbor Court Baltimore Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1025 out of 1634 reviews
Rating 8 - Good. 343 out of 1634 reviews
Rating 6 - Okay. 147 out of 1634 reviews
Rating 4 - Poor. 65 out of 1634 reviews
Rating 2 - Terrible. 54 out of 1634 reviews

Reviews

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are completely professional and very pleasant.
Stayed 1 night in Sep 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely nice, but we only received room service one day for a three night stay. Requested additional towels and never received them. Hotel was extremely quiet (weekday stay). Pool was not busy.
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in 2 hours early and it was quick and easy. The staff member who checked me in was extremely friendly and had provided great customer service.
Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Royal Sonesta Baltimore Inner Harbor

Amazing location overlooking the Harbor. Quiet location. Almost everything you needed was in walking distance.
Stayed 3 nights in Jul 2025

8/10 Good

Melecia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and accommodating. The property was very clean and had great amenities.
Stayed 1 night in Jul 2025

8/10 Good

Karla

Stayed 2 nights in Jul 2025

6/10 Okay

Darwin

Disliked: Staff & service, amenities
Parking was terrible. Food options on the propert terrible and not cost effective for quality.
Stayed 3 nights in Jun 2025

10/10 Excellent

James M

Stayed 2 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
The concierge staff was outstanding! The dining experience was outstanding! I was disappointed with the front desk staff and housekeeping. And, it has been 4 days since my departure from the hotel, and I am still waiting for my receipt. :-(
Stayed 4 nights in Jun 2025

8/10 Good

Sheldon

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jun 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Room is huge and bed was so comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is Incredible!! I love the service and patience that was given. Also, the engineer and manager were Great. Most definitely my family and I will return there. Love this establishment.
Stayed 3 nights in Jun 2025

10/10 Excellent

Vernell

Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I really enjoyed everything the hotel and staff offered. Represented Charm City to the fullest! Shoutouts to Mr. James and both bartenders Saturday night for their genuine hospitality. Will be thinking about this trip for years to come
Stayed 2 nights in Jun 2025

10/10 Excellent

Aingye

Liked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Edgar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff, liked the location.
Stayed 1 night in Jun 2025

10/10 Excellent

Jonathan

Stayed 1 night in Jun 2025

10/10 Excellent

Shameka

Stayed 1 night in Jun 2025

10/10 Excellent

jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to inner harbor
Stayed 1 night in Jun 2025

4/10 Poor

Chris

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Alot of SIZZLE but no STEAK…

Was texted a “welcome” after checking in. This text asked if I had any questions or concerns. i did. I tried calling the Explorer restaraunt multiple times on Sat afternoon and not a single answer. Then called the hotel number as it was listed on my booking and same result: just rang. Did the numerous times and with no change in results. Pretty sad that no one csn Pick up a phone. I also received zero reply to the text message I sent stating the above. So now you are asking for my opinion: you now have it. Its poor! We did have fantastic check in service from Trey. He is an asset to your business. Very courteous and willing to hustle. Lastly, your Keurig coffee pods are a bit ….ummm…. Alarming. Members Mark coffee? At a hotel of your caliber? Really??
Stayed 1 night in Jun 2025

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Jessica, East Windsor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the harbor! Room was clean and staff (especially the valet) were super nice. They let us do a 12pm checkout as well. Wish they had room service or a nicer bar to spend some time at (for adults) but it was perfect for the kids! Nice that there is a pool but it was 5ft deep all around which is tough with small kids/new swimmers.
Stayed 1 night in Jun 2025

2/10 Terrible

Manuel

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drove 4 hours for a graduation and reserve rooms for 3 adults 2 kids. When we got yo check in, the guy at the desk told us that he over sold and so we only get to have a room with a queen bed. When i question him on how he sells a room that was already book he only told me that i book through a third party so that it wasn’t his problem. Highly unprofessional and disrespectful.
Stayed 1 night in Jun 2025

10/10 Excellent

alphonzo eugene, richmond

Stayed 2 nights in Jun 2025