Everything has been excellent!
A/C seemed broken, room was very hot. Bathtub had trash from previous guest in it. No bar or room service available. Rom was very dated, needs a remodel. Breakfast was good.
Room had very limited kitchen items. Microwave was inside lower cupboard.
Very nice lobby, restaurant, bar area. But everything is closed, I’m assuming due to lower demand during pandemic. Breakfast included only a box lunch of prepackaged hard boiled eggs, two day old bagel, cream cheese, yogurt, and I’m not sure if it’s a green orange. The suites are a nice layout. The TVs didn’t work well but the staff were kind and helpful and were able to fix them.
Friendly staff. The Happy hour was super fun. Breakfast couldn't be better, the cook to order (was so good), fresh fruit, fresh oatmeal, good pastry, etc
The location of this property is close to everything
The pool looked dirty. The room didn’t smell clean. There was a smell that I didn’t care for. The staff was wonderful and friendly! Loved the reception and the location of the hotel!
The swans in the lobby was very unique and very relaxing. I love staying at Embassy Suites and this was the best one ever.
Clean, friendly staff and easy check-in. Great property!
The description of the room that I chose is confusing, I was suppose to reserve a 2 rooms with 2 beds each suite, but it happens that they call a 2 bedroom suite to a big room that has a living room with a sofa bed + a room with 2 beds. When I complained, the manager was very kind and fix a second room for my family so we stayed all comfy, they also offered me some extra points on my Honors account for the burden. First time this happened to me, but even with that little inconvenient, we had a great time. Has now become Top of my choices for quick stays for family road trips.
Very nice hotel near several shopping and other attractions. Tv in one room did not work but was repaired quickly.
The staff was great, food was great, rooms were clean. I really enjoyed my stay. The only thing I would like to see is a vent in my bathroom. There's none and is not pleasant when you sharing with your family.
Overall the stay was nice. The breakfast was awesome. The guy who makes omelettes has got skills, they were really good omeletts. The King bedroom room that we stayed was extremely small. The guest room was nice, but I would rather have a bigger bedroom.
First time at this Embassy Suite Hotel. Very clean and comfortable. Spacious room and great breakfast and cocktail hour. Construction outside made entry / exit inconvenient. Not too sure if I like the live swans inside the hotel. Neat ideal but could be a little unsanitary.
I enjoy staying at any Embassy Suites and this was much the same except for my room. It had a noticeable musty or moldy smell, like the carpet had been wet at some time in the recent past and not properly dried. The wireless internet was very weak in my room. Everything else up to par, good snacks at happy hour, good food from the restaurant for dinner and breakfast. The manager was very friendly.
Located in Gateway within a mile (2 km) of Arboretum at Great Hills Mall, Embassy Suites by Hilton Austin Arboretum is within a few miles (5 km) of other popular sights such as The Domain. This 150-room, 3.5-star hotel has an indoor pool along with free in-room WiFi and free self parking.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
The 150 accommodations feature living rooms. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sofa beds, microwaves, and refrigerators are also standard. Private bathrooms are not ensuite.
At Embassy Suites by Hilton Austin Arboretum, guests enjoy features like an indoor pool, a gym, and a spa tub. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Everything has been excellent!
A/C seemed broken, room was very hot. Bathtub had trash from previous guest in it. No bar or room service available. Rom was very dated, needs a remodel. Breakfast was good.
Thank you so much for your feedback!
Room had very limited kitchen items. Microwave was inside lower cupboard.
I am sorry you did not find our room configuration to your liking. We try to be as transparent as possible about our available in-room amenities. I will communicate this issue to our Digital Marketing team. Thank you for your feedback.
Very nice lobby, restaurant, bar area. But everything is closed, I’m assuming due to lower demand during pandemic. Breakfast included only a box lunch of prepackaged hard boiled eggs, two day old bagel, cream cheese, yogurt, and I’m not sure if it’s a green orange. The suites are a nice layout. The TVs didn’t work well but the staff were kind and helpful and were able to fix them.
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely,
Friendly staff. The Happy hour was super fun. Breakfast couldn't be better, the cook to order (was so good), fresh fruit, fresh oatmeal, good pastry, etc
Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely,
The location of this property is close to everything
Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
The pool looked dirty. The room didn’t smell clean. There was a smell that I didn’t care for. The staff was wonderful and friendly! Loved the reception and the location of the hotel!
The swans in the lobby was very unique and very relaxing. I love staying at Embassy Suites and this was the best one ever.
Jason, thank you so much for staying with us and taking the time to fill out a review! Please let us know if you will be coming back into town, we would love to have you again!