Booked a room with 2 beds, room assigned had one. They were able to accommodate us to a room with 2 beds. Room was filthy! There were no hotel rooms left in the area on a Saturday night. We were tired from our 7 hr drive and needed to sleep. Spots on the flooring came up when I wiped it with a wet cloth. Back of bathroom door was filthy! Again when I wiped it with a wet cloth it came clean. Bathroom smelled like vomit. No soap, only refillable body wash shampoo and condition in the shower. No hair dryer. Hallway carpets filthy. Staff was very pleasant at check in and check out but nothing else was pleasant. I travel for a living (40 years) and have stayed in hotels all over the US, Europe and Asia. I have never encountered a room like this!
Clean property great location
Clean great location!!
Less than five minutes from Illinois I-88. Close to restaurants. Quiet country area.
Busy weekend in town. The staff was very friendly on check in.
Overall stay was ok, front desk girl was dressed unprofessionally and when I told her I had called earlier in the morning to request an early check in , she made it seem like it was an imposition. The gentleman I spoke to said he had blocked my room to make sure I had the early check in, so why she made it seem like a big deal I will never know. I worked in the hotel business for 10 + years and know its not hard to do an early check in.
when I come back to Aurora I would use this hotel again
far away form restaurants, everything is average. Needs same improvement.
We were there to visit the Sri Venkateswara Swami Temple of Greater Chicago. It was a comfortable 2 mile drive to the temple and we had everything we need in this hotel to keep us happy.. :)
We booked this hotel so we could spend time with our granddaughters in a setting not far from their home and where they could swim. Their web site clearly states" pet friendly hotel features an indoor pool that's ideal for families" .After checking in and ordering pizza delivery we wanted to go to the pool. We inquired at the front desk where the pool was located and was told "there's no pool here". It was too late to find another hotel as we had already paid for this one. Additionally, "pet friendly" certainly isn't my idea of a place that charges a $75.00 NON REFUDABLE fee even if there is no problem. certainly not a place I'd recommend
I ordered through Orbitz a 2 queen bed suite, as my parents and my wife were going to the Nascar Race and wanted separate beds. We checked in fine and then got to the room to find that there was 1 queen bed and the couch/sleeper. I went down to explain what i thought was a mishap and was told that anything ordered online is just a suggestion preference and that it was not guaranteed and that the couch counted as queen bed. I laughed and said that's the smallest queen bed I've ever seen...Also, the shower was horrible...it was a single stream about the size of a pencil.
Check-in was effortless. Room was clean. Bed was very comfortable. Perfect for a weekend get-away. The only thing I missed was the breakfast buffet,but the free laundry service made up for that.
clean...clean...clean....clean good local facilities; laundury, fitness center excellent friendly and helpful personell
Was in the aurora area to visit friends, needed a place to stay and found candlewood suites to be the best value for dollar. Room is spacious, beds are comfortable and the employees are friendly and helpful if you need directions anywhere. Target is close by and a walmart down the road plenty of restaurants down the road as well as some shopping centers just a great place to stay nothing more to say.
A relaxing, enjoyable stay at a clean well decorated hotel. Stayed in the suite which is very comfortable, spacious and well equipped with everything you need. The kitchen has everything to eat in, if you wish, but restaurants nearby were to good to pass up. The hotel has a well stocked convient store and a fitness club next door, which guests can use with a complimentary pass. The fitness club has a pool and snack bar along with all the machines to keep you in shape. I would highly recommend this place. It was quiet and easy to get to off the interstate.
Hotel is extended stay and was a little noisy.
Visit was average, Hotel staff was polite. Room had a foul odor that lingered the entire stay. Curtains do not close so outsiders can see through the sheers which are the only window coverings.
Upon checking out after 13 nites, we were told that we would have to pay $.50 for "800" phone calls to a total of approx. $54.00. We never used the phone for local calls and WERE DEFINITELY NOT ADVISED of the .50 charge. We refused to pay the charge and I waited for the mgr to call me upon returning to CA but have not heard from him yet. If we were made aware of the charge, we would have used our cells only!
Clean, quiet, comfortable, new motel with very accessible rooms
Located 2.9 mi (4.7 km) from Splash Country Waterpark, Candlewood Suites Aurora-Naperville, an IHG Hotel is within a 10-minute drive of other popular attractions like Aurora University. This 83-room hotel has a 24-hour gym, free in-room WiFi, and free self parking.
The 83 rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 32-inch TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities. Weekly housekeeping is available.
Renovated in 2019, Candlewood Suites Aurora-Naperville, an IHG Hotel offers a 24-hour gym, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a meeting room, free newspapers, and laundry facilities.
Booked a room with 2 beds, room assigned had one. They were able to accommodate us to a room with 2 beds. Room was filthy! There were no hotel rooms left in the area on a Saturday night. We were tired from our 7 hr drive and needed to sleep. Spots on the flooring came up when I wiped it with a wet cloth. Back of bathroom door was filthy! Again when I wiped it with a wet cloth it came clean. Bathroom smelled like vomit. No soap, only refillable body wash shampoo and condition in the shower. No hair dryer. Hallway carpets filthy. Staff was very pleasant at check in and check out but nothing else was pleasant. I travel for a living (40 years) and have stayed in hotels all over the US, Europe and Asia. I have never encountered a room like this!
Clean property great location
Dear Valued Guest, Thank you so much for staying with us and for such a positive review. Please come back to visit us again very soon. With warmest regards!!!!
Clean great location!!
Dear Guest, Thank you for staying with us, we really appreciate your patronage with the Candlewood Suite-Aurora. I also want to thank you for your awesome, positive feedback. I truly hope we get the opportunity to accommodate you again real soon!!!! With warmest regards, The Candlewood Family!!
Less than five minutes from Illinois I-88. Close to restaurants. Quiet country area.
Busy weekend in town. The staff was very friendly on check in.
Overall stay was ok, front desk girl was dressed unprofessionally and when I told her I had called earlier in the morning to request an early check in , she made it seem like it was an imposition. The gentleman I spoke to said he had blocked my room to make sure I had the early check in, so why she made it seem like a big deal I will never know. I worked in the hotel business for 10 + years and know its not hard to do an early check in.
when I come back to Aurora I would use this hotel again
far away form restaurants, everything is average. Needs same improvement.
We were there to visit the Sri Venkateswara Swami Temple of Greater Chicago. It was a comfortable 2 mile drive to the temple and we had everything we need in this hotel to keep us happy.. :)
Hello John, Thank you for bringing your issues to our attention. Please accept my sincere apology for your room condition, this news comes with such shock, due to this is so not typical or our cleaning quality. I can totally understand your frustration with these issues. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. I hope upon checking out you let the staff know of the issues you had with your room so that we could immediately investigate the employees involved in cleaning your room to further train them on our level of clean expectations. Again, I am so sorry for the issues you experienced during your stay with us!!! With sincere regards, The Candlewood Family