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Sofitel Auckland Viaduct Harbour

5.0 out of 5.0

Recent guest reviews

The restaurant had a limited food menu although it offered a 3 course fixed price menu. the food was presented well, the portions were reasonable and flavoursome/tasty. the hotel staff were exceptionally polite and very helpful. one would expect the high quality of ambience and service from a hotel of this class and it did not fail

We booked a room at the Sofitel for my fathers 80 th Birthday , as a treat for him . He loves boats , so overlooking the marina was perfect . He was given a beautiful corner room and a few xtra treats ! Thank you to the management . Couldn't ask for more !!

This place is absolutely amazing. From the greeting after a long flight from Hawaii ( Thanks Kyle ) check-in ( Aurilie ) Cafe, Bar, Restaurant and room, we were so impressed by it all. We must mention EVERY staff member greeted us every time we passed them - so different to our previous experience in Hawaii. . We had stayed in supposedly the best hotel in Waikiki and the Sofitel surpasses it in every way. The room was a generous size and cleanliness impeccable and the attention to detail with all the little touches simply added to our incredible experience - and finding the delicious sweet treat awaiting us was the cherry on top of it all ( literally as well as figuratively ) Every time we sat down for drinks in the bars a plate of nibbles just appeared. Breakfast sitting out on the courtyard was superb There is nothing I could say to improve it. Thank you again Sofitel......we.ll be back for sure.

Stayed for two nights. What exceptional service! Start to finish it was crazy good. Restaurant lovely, hotel bar had a real buzz, room comfy and clean. Good gym. Pool okay but not as good as Sky Grand. Overall I would say this is the best hotel I have stayed in whilst in Auckland - and I have enjoyed a few! Well done Sofitel! I'll stay here again for sure.

Hall elegant and magnificent. Common places breathtaking, just a bit toooooo cold for my choice. Restaurants and bars gorgeous and elegant, food and drinks top quality. Employee really capable to.make you feel like a Prince. The room...is really really the top !

Very nice hotel, and staff is commendable . Very nice room here. Didn't appreciate as much until my next hotel. Then I wished to be back at Sofitel ! The staff went out of their way several times to assist me, and I am appreciative of that. Their restaurant staff could be improved but hotel staff was excellent .

Very professional staff, one feels truly welcome. Spacious, roomy, elegant design. A true 5 star stay. the room has everything one would like to have, and at excellent quality. The food was truly superb. Only one thing: Lounge, restaurant, bar were too cold! Even in Auckland it can be winter, and there was no heating - it is not Fiji!

This was a great stay. Our suite was very comfortable and well equipped. Every staff member we encountered was responsive and pleasant. The restaurant was of a very high quality for dinner and breakfast although the dinner service was slow and we encountered some issues with the wrong wine being served and the next wine being unavailable. The international wait staff was however very pleasant to deal with and the food was of a really high standard. Little touches such as a camomile tea bag to help you sleep placed at the bedside were very thoughtful. We look forward to staying again and having experienced the Brisbane and Melbourne Sofitels this year, the Auckland Sofitel achieves a significantly higher standard.

Such a pleasure to once again stay at this stunning hotel. The staff are courteous, reception check-in is so easy. Yes... we stay often but this does not stop us enjoying the the fact that the rooms are always clean and presented well with nothing to complain about. The cafe is fabulous if you want a light lunch or breakfast on the run and you dont have time for the stunning cooked/continental breakfast at the restaurant. Highly recommend treating yourself or your loved one to a night or two - you will get lots of brownie points.

I had a fantastic time here from whoa to go so to speak. The Receptionist, Sam, was uber efficient and highly personable He truly gave me the best welcome to the Hotel. I loved my 3rd Floor corner semi-suite. It had great views of the Viaduct Harbour waters and was well -designed for sun- the scant amount of it that there was, I hasten to add!- and light! The bathroom was very luxurious, it must be said. The bedding was especailly comfortable to boot and I could enjoy a really good night's rest. The gym and the \self-service computer facilities, both located on the second floor, were also first rate. Housekeeping staff went the extra mile , particularly in regard to shoe-shining, and I loved the young guys on the Concierge desk. They were so polite and helpful!

Room options

Junior Suite, 1 King Bed, View

King 1 | Sleeps 3

Luxury Room, 1 King Bed, City View

King 1 | Sleeps 3

Luxury Room, Marina View (King or Queen)

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 2860 reviews