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InTown Suites Gwinnett Place Mall

2.0 out of 5.0

Recent guest reviews

Convenient location for the purpose of my visit, but I would never choose to stay in this hotel again.

The only thing I can say that was good about this was the price although the rooms were not very clean and the night staff when asked for clean sheets was very rude. Will not ever ever go here again

it was ok just the fact that once i walked inside the room it smells like cigarette but other than that it was terrific.

checking it was good, very nice girl. room was fine. when I got back from my conference the entire second floor hallway smelled like dirty diapers. I called the front desk and the lady said I, yes I, should check the hall trash can. She said the guy wouldn't be around to take out the trash until the morning. Later in the evening I called because it was late and it sounded like they rented a room to a group of teenagers having an wild party. Lady said she would come up and check into it. The party went on until 2 am. I spent that time emailing the company, booking at a new hotel and trying to call the front desk (13 times) the phone was not answered even once after my initial call and the voice mail box was full...and I never even left a message. The next morning I found that there wasn't a pad for the ironing board. I went to the front desk and told the general manager that I wanted a full refund and I was not completing my stay for the rest of the week. I travel all over the world and I was treated better and had a better nights sleep in Athens Greece during the riots and car burnings.

horrible, never received any maid service all week even though I spoke to the desk on two different occasions. Room service was not available daily. The front desk promised me service and it never happened although they did bring towels up after I made it clear that the service was poor. No security, people dealing drugs in parking lot. Desk staff was chatting about boiling chicken, their bad credit and inability to buy a car and flirting with a woman as I was waiting to be checked in as no one addressed me and I waited for them to finish the conversation. Back security door did not require card swipe to get in at any hour of the day. The poorest quality hotel and service I have ever stayed in. They just didn't care.

My standards for a nice hotel are quite low, I would pick cheap over quality any day of the week. As a constant traveler for both pleasure and work I often find myself in bargain hotels and even hostels. However the Sun Suites was a terrible experience. The stench in the lobby is unbearable and the hotel seems hostile to guest. My stay was only booked for a night so the I bared through the mess of a hotel. Patrons hung out around the hotel and the place made me feel unsafe, as a monthly traveler to Mexico city and it's hostels this was a surprise. The room was in order but dirty. My towels appeared to be dirty and the toilet had remenants of human waste on the seat. The bed had a funky odor the walls were paper thin. I have never felt the need to write a review for any hotel but thought I should warn my fellow traveler. Stay away from the sun suites. The gwinette mall is close by but the area has plenty of shopping in a ten mile radius so you could find something else if that is what you want.

Was given the one queen instead of 2 doubles at first Atlanta maps would be nice to assist travelers as well as coffee filters in the rooms. The kitchenettes were nice to have but I couldn't make coffee because I had no filters. Fire alarm went off at 330am and no staff on premises. We were up almost an hour. Bathroom door wouldn't latch shut, hairdryer wouldn't stay on wall mount. Vanity lights wouldn't stay on, phone didn't work because wall connection was empty/displaced ??

never sun suites[...]

I got to the hotel and my suite was lacking soap to clean myself, there were no pots or pans to cook (so why the hot plate?), the walls are thin, there is no pool and it's not easily accessible from the main road. I even had to go to the front desk to ask for a pen and then they wanted it back as soon as possible. The nicest thing was the water pressure in the shower.

the room did not smell good. the hotel didnt have any air freshener so i had to borrow some from another guest. the price was right but you really do get what you pay for.

Everything was good.

the room was not clean, I had to buy room spray because it had a bad smell, the toilet water ran all night

The room was clean when I arrived. They would only clean it once for me during my 5 day stay. They said they would do it only once for me, but I think that they could have at least done it every other day. They did not clean the kitchen area at all. They left the trash in the kitchen trash can. I think they could have wipe the counter down and taken the trash out of the can. My last day there, the tv was not working, and that makes for a very long boring day.

It was a straight shot into Atlanta, but a little further than i hoped. Check in was quick, but for check out no staff member was in sight for about ten minutes, after i tracked one down. The room was a decent size but had a wierd smell, luckily i had some stuff to make it smell better.

Sun suites has easy access to the freeway and major shopping center. Room was comfortable and clean. Would stay there again if I ever go to that area.

Sun Suites was overall good for the money***I would give more points for the hotel if they kept it cleaner and if the room did not have that weird odor**

The location of this hotel was 3 minutes from the main highway which made it very convenient. The check in was great, staff was friendly, & overall appearance of hotel was good. When we got to our room we were very surprised at how roomy it was. The bed was uncomforatble but any bed that is not mine is. lol. The worst part is that our room was NOT clean. There was hair everywhere on the floor. The shower had hair in it. It was disgusting. I will not be staying there again - I couldn't even make myself NOT wear flip flops whenever I needed to get up to walk. It was yuck.

I was pleasantly surprised about my overall experience at Sun Suites. It is conveniently located and the room was spacious. I especially liked the kitchen. I'm looking forward to staying there again and taking advantage of this dining room inside the room. Check in and check out was also speedy

Was very pleased staff was excellent would stay there again.lose to shopping and resturants.

A very comfortable hotel. Wireless internet and pool on site. Very close to restaurants and shopping centers.

3720 Steve Reynolds Blvd Duluth GA

Hotel highlights

  • Free parking
  • WiFi in rooms and public areas (fees apply)
  • Laundry facilities

Located in Duluth - Norcross, InTown Suites Gwinnett Place Mall is within 2 miles (3 km) of sights such as Pirates Cove Adventure Golf and Gwinnett Place Mall. This 102-room motel has in-room conveniences like kitchens, refrigerators, and microwaves. McDaniel Farm Park is also 2.5 mi (4.1 km) from this Duluth motel.


Rooms

The 102 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect to find cable TV and stay connected with WiFi. Other standard amenities include free long-distance calls and free local calls. Weekly housekeeping is available.


Property features

Guests of InTown Suites Gwinnett Place Mall enjoy WiFi in public areas, express check-out, and laundry facilities. If you plan to drive, free parking is available.

Room options

Studio, Accessible

Queen 1 | Sleeps 3

Studio, 2 Queen Beds, Smoking

Queen 2 | Sleeps 5

Superior Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 3

Superior Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 3

Guest reviews for InTown Suites Gwinnett Place Mall

Business (7) Couples (3) Family (4) Other (6) Friends (1)
2

sun suites

BusinessTravelers

Convenient location for the purpose of my visit, but I would never choose to stay in this hotel again.

By on Oct 7, 2012

1

will not recommend

BusinessTravelers

The only thing I can say that was good about this was the price although the rooms were not very clean and the night staff when asked for clean sheets was very rude. Will not ever ever go here again

By on Jan 22, 2012

4

hotel

Singles

it was ok just the fact that once i walked inside the room it smells like cigarette but other than that it was terrific.

By on Nov 22, 2011

1

poor customer service

BusinessTravelers

checking it was good, very nice girl. room was fine. when I got back from my conference the entire second floor hallway smelled like dirty diapers. I called the front desk and the lady said I, yes I, should check the hall trash can. She said the guy wouldn't be around to take out the trash until the morning. Later in the evening I called because it was late and it sounded like they rented a room to a group of teenagers having an wild party. Lady said she would come up and check into it. The party went on until 2 am. I spent that time emailing the company, booking at a new hotel and trying to call the front desk (13 times) the phone was not answered even once after my initial call and the voice mail box was full...and I never even left a message. The next morning I found that there wasn't a pad for the ironing board. I went to the front desk and told the general manager that I wanted a full refund and I was not completing my stay for the rest of the week. I travel all over the world and I was treated better and had a better nights sleep in Athens Greece during the riots and car burnings.

By on May 1, 2011

1

sun suites review

Singles

horrible, never received any maid service all week even though I spoke to the desk on two different occasions. Room service was not available daily. The front desk promised me service and it never happened although they did bring towels up after I made it clear that the service was poor. No security, people dealing drugs in parking lot. Desk staff was chatting about boiling chicken, their bad credit and inability to buy a car and flirting with a woman as I was waiting to be checked in as no one addressed me and I waited for them to finish the conversation. Back security door did not require card swipe to get in at any hour of the day. The poorest quality hotel and service I have ever stayed in. They just didn't care.

By on Jan 13, 2011

1

i love cheap but this place is terrible

Couples

My standards for a nice hotel are quite low, I would pick cheap over quality any day of the week. As a constant traveler for both pleasure and work I often find myself in bargain hotels and even hostels. However the Sun Suites was a terrible experience. The stench in the lobby is unbearable and the hotel seems hostile to guest. My stay was only booked for a night so the I bared through the mess of a hotel. Patrons hung out around the hotel and the place made me feel unsafe, as a monthly traveler to Mexico city and it's hostels this was a surprise. The room was in order but dirty. My towels appeared to be dirty and the toilet had remenants of human waste on the seat. The bed had a funky odor the walls were paper thin. I have never felt the need to write a review for any hotel but thought I should warn my fellow traveler. Stay away from the sun suites. The gwinette mall is close by but the area has plenty of shopping in a ten mile radius so you could find something else if that is what you want.

By on Nov 15, 2010

1

potential not realized

Families

Was given the one queen instead of 2 doubles at first Atlanta maps would be nice to assist travelers as well as coffee filters in the rooms. The kitchenettes were nice to have but I couldn't make coffee because I had no filters. Fire alarm went off at 330am and no staff on premises. We were up almost an hour. Bathroom door wouldn't latch shut, hairdryer wouldn't stay on wall mount. Vanity lights wouldn't stay on, phone didn't work because wall connection was empty/displaced ??

By on Mar 12, 2010

1

really ugle

BusinessTravelers

never sun suites[...]

By on Nov 20, 2009

2

not too good

Singles

I got to the hotel and my suite was lacking soap to clean myself, there were no pots or pans to cook (so why the hot plate?), the walls are thin, there is no pool and it's not easily accessible from the main road. I even had to go to the front desk to ask for a pen and then they wanted it back as soon as possible. The nicest thing was the water pressure in the shower.

By on Aug 12, 2009

2

the price was the only thing right

Singles

the room did not smell good. the hotel didnt have any air freshener so i had to borrow some from another guest. the price was right but you really do get what you pay for.

By on May 22, 2009