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De Keyser Hotel

4.0 star property
Central hotel with a restaurant connected to a shopping center in Antwerp

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Photo gallery for De Keyser Hotel

Hiking
Lobby
Staircase
View from property
Breakfast, lunch and dinner served

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Air conditioning

Explore the area

View in a map
De Keyserlei 66 - 70, Antwerp, 2018
  • Place, De Keyserlei
    ‪1 min walk‬
  • Place, Antwerp Zoo
    ‪1 min walk‬
  • Place, Queen Elizabeth Hall
    ‪2 min walk‬
  • Airport, Antwerp (ANR-Antwerp Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double or Twin Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double or Twin Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Antwerp

Located in Centraal Station, De Keyser Hotel is next to De Keyserlei and Century Center. This 123-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Centrally located in Antwerp, the hotel is connected to a shopping center, and a short walk from Queen Astrid Square and Queen Elizabeth Hall.

What's nearby

  • De Keyserlei - 1 min walk - 0.0 miles
  • Century Center - 1 min walk - 0.0 miles
  • Antwerp Zoo - 1 min walk - 0.1 miles
  • Queen Elizabeth Hall - 2 min walk - 0.1 miles
  • Queen Astrid Square - 2 min walk - 0.1 miles

Getting around

  • Antwerp Central Station - 1 min walk
  • Antwerp Port House Tram Stop - 7 min drive
  • Antwerp (ANR-Antwerp Intl.) - 6 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Bier Central - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Wasbar - ‬1 min walk
  • ‪Brasserie Windsor - ‬1 min walk

About this property

De Keyser Hotel

Central hotel with a restaurant connected to a shopping center in Antwerp
Guests of De Keyser Hotel enjoy access to free WiFi in public areas, conference space, and a business center. Airport transportation is made easy with an airport shuttle at scheduled times for EUR 11 per person one way. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include express check-out, free newspapers, and laundry facilities.
Guests can expect free WiFi and 40-inch LCD TVs with satellite channels. Other standard amenities include minibars, coffee makers, and hair dryers.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available from 7:00 AM to 11:00 PM (EUR 23 per day)
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM at scheduled times

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Emerald

Things to do

  • Piano
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,615 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • In a state park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.97 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 20.00 per person
  • Airport shuttle fee: EUR 11 per person (one way)
  • Airport shuttle fee per child: EUR 11.00 (one way), (from 2 to 11 years old)
  • Nearby parking fee: EUR 23 per day (98 ft away; open 7:00 AM to 11:00 PM)
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

De Keyser
De Keyser Antwerp
De Keyser Hotel
De Keyser Hotel Antwerp
Hotel Keyser
Alfa De Keyser Antwerp
Hotel Alfa De Keyser
Keyser Hotel Antwerp
Keyser Hotel
Keyser Antwerp
De Keyser Hotel Hotel
De Keyser Hotel Antwerp
De Keyser Hotel Hotel Antwerp

Frequently asked questions

Is a free cancellation option available at De Keyser Hotel?

De Keyser Hotel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to do around De Keyser Hotel?

This hotel is situated in Centraal Station, just steps from De Keyserlei and Queen Elizabeth Hall, and within a short walk of Antwerp Zoo. You'll also find Meir and Rubens House less than a mile away.

Is there parking available at De Keyser Hotel?

Yes, there is electric car charging available.

Does De Keyser Hotel feature a casino at the property?

No, De Keyser Hotel doesn't have a casino.

Is there an indoor pool at De Keyser Hotel?

No, there is no indoor pool at this hotel.

Is De Keyser Hotel good for couples?

There are many amenities for couples at this hotel, including Champagne service as well as a bar and a restaurant.

Does De Keyser Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does De Keyser Hotel feature a restaurant that includes a breakfast menu?

Yes, De Keyser Hotel serves buffet breakfast for a surcharge each morning at Emerald.

Does De Keyser Hotel allow pets to stay free of charge?

No, pets aren't allowed at De Keyser Hotel.

Are there connecting rooms at De Keyser Hotel?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to De Keyser Hotel?

The closest major airport to De Keyser Hotel is Antwerp (ANR-Antwerp Intl.), which is 2.9 mi away (6 minutes by car). Another top airport is Brussels Airport (BRU), which is located 27.9 mi away (42-minute drive).

Are there rooms with balconies at De Keyser Hotel?

No, there aren't any guestrooms with balconies at De Keyser Hotel.

Reviews

De Keyser Hotel Reviews

7.4

Good

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 203 out of 1000 reviews
Rating 8 - Good. 421 out of 1000 reviews
Rating 6 - Okay. 245 out of 1000 reviews
Rating 4 - Poor. 95 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

Reviews

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Property is having some aging and closure issues, but it's ideally located, has a friendly staff, and is well-priced.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrea

Stayed 1 night in Jul 2025

4/10 Poor

Kevin

Traveled with partner
Disliked: Amenities, property conditions & facilities
Location location location but that's it...this hotel does not live up to its 4star rating. We will not stay there again.
Stayed 2 nights in Jul 2025

2/10 Terrible

yarden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner in the room didn’t work throughout our entire stay. The hotel’s response was poor – they weren’t really willing to help, and the solution they offered was simply to open a window.
Stayed 2 nights in Jul 2025

2/10 Terrible

Maher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything bad

The hotel so old needs more works the Ac unit not working at all I asked him and he changed the room and also the Ac units not working he got me another room I lost my time changing rooms come downstairs go upstairs come downstairs go upstairs also they don’t have safety room for luggage when you do check out I asked him he told me put it there and the room not locked no security.
Stayed 1 night in Jul 2025

10/10 Excellent

Abdelrazek

Stayed 1 night in Jul 2025

6/10 Okay

David

Stayed 2 nights in Jun 2025

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay. At 2:30 in the morning there was someone banging on every door on our floor and yelling. This went on for 20 minutes and the hotel staff did nothing. Stay away from this dirty and very old hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Miss N M

It was ok. Good location
Stayed 1 night in May 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, very close to train station and restaurants.
Stayed 3 nights in Apr 2025

4/10 Poor

aran, ramat gan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not well maintained pillows are just bad overall rooms empty
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort

Decent hotel with good location.

The hotel's staff was basically friendly and helpful. Location of the hotel was convenient just beside of the Central Station. In the hotel room there were some needs and malfunction like air condition. Breakfast was okay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Parishkrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and many stores and restaurants nearby.
Stayed 1 night in Apr 2025

6/10 Okay

Rita

Liked: Staff & service
Could do better. Beds are super thin (just a mattress topper, no mattress) and only 2 tiny pillows.
Stayed 1 night in Apr 2025

6/10 Okay

Elaine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I have stayed here a few times the staff are friendly and it's close to the train station and convenient for my needs as I'm not so mobile as I used to be. There were no tea/coffee making facilities in the room. On phoning reception I was to they didn't have any. However when I spoke to a different concierge the next day I was provided with the tea/coffee making things I needed. There was a safe in the room, however this didn't work. I mentioned this again to reception. But nothing was done the whole we we were there. The convenience of the station and the closeness to the diamond district mean it's idea for me but I would probably look at a different hotel for my next visit to Antwerp
Stayed 5 nights in Feb 2025

6/10 Okay

aran, ramat gen

Disliked: Staff & service
staff at reception was unprofeasional made few times mistakes which was inconvinient.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Eiji

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Ibrahim

Business traveler
Liked: Property conditions & facilities
Disliked: Amenities
I lost my passport whilst staying there but the staff wasnt supportive.They couldn't help by checking the cctv in the hotel to see if someone access my room
Stayed 1 night in Nov 2024

10/10 Excellent

ara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

James

Stayed 1 night in Apr 2024

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jun 2024

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Close rmto train station
Stayed 2 nights in May 2024

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