De Keyser Hotel4.0 out of 5.0
Recent guest reviews
The hotel has an excellent centralized location in the city. In itself the hotel has decent facilities and rooms, the breakfast buffet was certainly as we expected. The staff was friendly and service minded, the refrigerator in the room was not working and they followed through immediately.
The staff were really accommodating, friendly and the hotel is really lovely! Breakfast is also very good, with more choice than most continental breakfasts. Location is perfect! Would definitely recommend hotel.
This hotel is an O.K. choice. It is located very conveniently outside of the Central Train Station in Antwerp. Easy access by foot or public transportation to any site worth visiting, really. The room was large but not well lit. The breakfast is very good with many choices, including salads, eggs, fruits. The coffee cups are too small. But, the breakfast room can be bustling, and sometimes the fruit pate will come out late, as will the Belgium waffle maker, if it comes out at all. Still, the breakfast is a very positive aspect of experiencing this hotel.
Stayed for 2 nights (Thank God) on a business trip. Though the Ocation of the hitel is convenient, next to the Central Station in the city, the hotel itself doesn’t win any prizes with me. Inwas put in a room woth liteally the worst view I’ve ever experienced. See photo. While I had long working days and only stayed there to sleep I decided not to make a fuss about it. The hotel has a 4 star rating, but I wojld say that 2.5stars would be more appropriate. In my room, the the water in the bath tub (out of plastic) didn’t run off, furthermore, there’s a light that cannot be switched off in the room (also the slot to put your keycard for the electricity to turn on). Upon check out I was asked when the company that booked the room for me was going to pay. Inappropriate question. Won’t be back.
The staff were not very nice. We walked in and no one greeted us straight away. I asked for a quiet room with a view and I was told that, that doesn't exist.. I thought that was very rude. We chose for a room with a view. It was quiet enough for us afterwards. The room was big, the lightning in the bathroom was horrible for a women to do her make-up... Also the mirror was very far away from the sink so I have to sit on the sink to do my make-up... Women will understand the struggle. Wouldn't stay in this hotel another time. The location was great though.
I'd give it 3½ rating if I could. It is better than avarage, but I wouldn't call it "very good". Room: It was large and fine. It's a bit old and I could have wanted a "charging station" that had power in it even when the key card is removed from the power switch. The first day there water was only a bit above cold in the shower. It was better the other days but the amount of water was always low. One peculiar thing is that all the towels got changed every day. There seemed to me no way of telling that I could use them again. View: The second most boring ever - to a triangular, small back yard with nothing in it. Breakfast: Fine.
Handy hotel next Antwerp central station. No hot water on 1st morning told reception. Not fixed in the evening so reported it again. No water at all the next morning. So that’s 2 days without a shower. Otherwise a nice enough hotel close to all the attractions.
staff was very very nice. there was some trouble withthe plug in mhy room- they changed me to a better room. room is good sized, comportable. breakfast included will hold you tilll supper- tons of variety and lots to eat. not chinchy at all. good choice for families and business peole
The hotel have great location, near the train station and close to the center. This is only good at this hotel. Rooms need to be renovated specially the bathrooms. Bathrooms are dirty:( Food was horrible.
I always go around the world, travelling for pleasure and for work. According to the international standard I think that the hotel is not a 4 star hotel. Or, better, the rooms are big enough but need to perform some issues better: I mean clean, smell in the room, reception, windows and speed reduction devices are not working properly. I had the opportunity to change my room and I could see more than one room. And all had the same theme. But I need to say that the manager and the staff are kind. I think in general that it's a pity that a such a good position hotel in Keyserlai close to central station doesn't work properly, and the hotel need to improve the standards.
- Walking distance to Antwerp Zoo and Rubens House
- Free WiFi in rooms and public areas
- Onsite dining
- Business center
De Keyser Hotel places you next to Antwerp Zoo and a short stroll from other popular sights like Rubens House. This 123-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Located centrally in Antwerp, it's also close to Museum Mayer van den Bergh and Cathedral of Our Lady.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with breakfast, available for a fee.
The 123 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and safes. Guests can expect free WiFi and plasma TVs with satellite channels. Hair dryers are also available.
Guests of De Keyser Hotel enjoy access to free WiFi in public areas, a meeting room, and a business center. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 11 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.
Reviews from Trip Advisor
47% of guests recommend this hotelTotal of 575 reviews