Angel Island Vacation Packages

I booked this hotel after I read the reviews given my prior guests but when I got to the hotel I got one issue after another. When I arrived to the hotel around 10 pm , the girl at the front desk couldn’t find my reservation even when I provided her the confirmation code and passport, when she finally found it , she gave me the room key to a room that was already occupied. I went back to the front desk and got another room. When I got in , not only the safety box was broken but the shower and bed cover were rags . After a long flight from Taiwan to San Francisco I was too tired to go back to the front desk again to address the issue . I only wanted to rest , something that I was not able to do because the mattress was hard. The following day after I ate breakfast which by the way was surprisingly good the lights went off apparently due to electrical outage in the area which I understand it was out of the control so I decided to do an early check out and even though the manager was at the lobby at the time of the check out he didn’t offered an apology or any time of compensation for the issue . Very disappointed

I liked the location, the walkability, the rooms were nice. I didn't like that there was no restaurant it only has a "to go" snack area and the bar only had basic beers. It was advertised differently. They also never heard of the Orbitz VIP program that was mentioned during booking.

This hotel is adorable! The artwork and the decor are wonderful. The room was very quiet and had a great nights sleep.

Every employee was wonderful and helpful. The benefits of having water each day, restaurant, and breakfast on the property and people aware that you are there all the time. The property felt safe and the rooms were very comfortable.

Pretty rundown for the price. Coffee maker made lukewarm coffee