Staff was so accommodating. They were perceptive, anticipated our needs and spoiled us with special attention! Very enjoyable.
All great especially lounge and food Staff and amenities
I was pretty disappointed from the beginning. I checked in at 5PM and they said my room wasn't ready, and I had an event at 6PM that I had to get ready for. Finally when I refused to take no for an answer, they said they had a room for me but someone might still be there cleaning it. I arrived in the room, which had been cleaned, but the sink was broken. Then during the entire stay, the air conditioning was completely inadequate. I usually love the W Hotel and have had many great experiences there but this time was far below the standards they have set before. Pretty uncomfortable stay overall. My friend who was staying there as well had the same experience, hope they improve this asap.
I don’t even know where to start. I have stayed at the W dozens of times even this specific location a few times and had never had an issue in the past, until now. Long story short, It took forever to check in There was an event in the lounge so I was not able to use it The AC barely worked and I ended up sweating all night in my room unable to sleep My phone in the room was broken and after I let them know they never fixed it They didn’t clean my room despite my pressing the maid button and leaving it on for 8 hours while i was out There was mold growing in the shower and it smelled like what I would imagine a dead body smelling like. Terrible. After all of this when I was checking out I let the staff member know when I was checking out and he didn’t even apologize for my terrible experience. All in all I will never stay at the W Amsterdam again.
Great hotel with a wonderfully helpful staff. Definitely coming back.
Located in Amsterdam City Centre, W Amsterdam is next to popular attractions like Royal Palace and The 9 Streets. This 238-room, 5-star hotel has 5 restaurants along with conveniences like a full-service spa and an outdoor pool.
Relish the Mediterranean cuisine at THE DUCHESS, one of 5 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
The 238 rooms are air-conditioned and have an array of amenities, including minibars, espresso makers, and free bottled water. Guests can enjoy flat-screen TVs and stay connected with wired Internet and free WiFi. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Other amenities include safes, phones, and ironing boards.
At W Amsterdam, guests enjoy a full-service spa, a nightclub, and an indoor pool. Valet parking is available for EUR 60 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a health club, and a rooftop terrace.
Staff was so accommodating. They were perceptive, anticipated our needs and spoiled us with special attention! Very enjoyable.
All great especially lounge and food Staff and amenities
Thank you so much for your review, Mr. Roman! All the best, Remco van Kamp - General Manager
I was pretty disappointed from the beginning. I checked in at 5PM and they said my room wasn't ready, and I had an event at 6PM that I had to get ready for. Finally when I refused to take no for an answer, they said they had a room for me but someone might still be there cleaning it. I arrived in the room, which had been cleaned, but the sink was broken. Then during the entire stay, the air conditioning was completely inadequate. I usually love the W Hotel and have had many great experiences there but this time was far below the standards they have set before. Pretty uncomfortable stay overall. My friend who was staying there as well had the same experience, hope they improve this asap.
I don’t even know where to start. I have stayed at the W dozens of times even this specific location a few times and had never had an issue in the past, until now. Long story short, It took forever to check in There was an event in the lounge so I was not able to use it The AC barely worked and I ended up sweating all night in my room unable to sleep My phone in the room was broken and after I let them know they never fixed it They didn’t clean my room despite my pressing the maid button and leaving it on for 8 hours while i was out There was mold growing in the shower and it smelled like what I would imagine a dead body smelling like. Terrible. After all of this when I was checking out I let the staff member know when I was checking out and he didn’t even apologize for my terrible experience. All in all I will never stay at the W Amsterdam again.
Great hotel with a wonderfully helpful staff. Definitely coming back.
Hi there, Thank you for your fab review and for staying at W Amsterdam. We are so proud to hear you enjoyed your stay with us. Our motto is to deliver what you want and we'll deliver it at anytime! WHATEVER/WHENEVER®. Thank you again! Best, Remco van Kamp - General Manager