Andaz Amsterdam Prinsengracht - a concept by Hyatt5.0 out of 5.0
Recent guest reviews
I have very mixed feelings about this hotel stay and it all has to do with service. If everyone was like Patricio (who welcomed us at the hotel, unloaded our car and in general was amazing), I would have given it a 5 star rating. Unfortunately it wasn't like that. None of the other employees was like him though. At breakfast we had to repeat several times what we wanted since food was not coming. One night I ordered a salad in the room, and the try came with the bread, butter, salt and pepper and the plate cover. When I opened it there was nothing underneath! Of course I called and they brought it but this had never happened to me before. The room was small, despite having chosen a bigger canal view room, and very expensive for what it offered. But it was very well maintained and designed. The hotel offered free non-alcoholic drinks, complimentary bikes and an early evening wine tasting. I'm not sure if I would stay here again next time I'm in Amsterdam, but the location is really great and walking distance to everywhere and everything.
Beautiful rooms , each is a piece of Art, as it used to be an old library. It is very modern with clean touches. location can't be better in the center but far enough from the noise. walk to every where even to central station 20 minutes walk. 5-7 free happy hr wine and spirits down stairs in the library, super good service. UBER can come to the hotel
So much going on with this hotel, literally. When you first arrive, you are taken aback by the decor - which is not for everyone. I'm not really sure who it is for - the design is ultra modern but it's still a hotel. The chairs are not comfortable in the lobby or the bar and the general atmosphere is more "in your face" then design. As for the service, we are Hyatt Members, which they don't seem to care about - so that didn't go far. We arrived at 2:30 and told our room wouldn't be ready until 3:00. One person in our party was ill, but no additional accommodation could be made. I've stayed at 5 star hotels all over the world and this seem absurd, we had to wait 30 minutes? How much cleaning could be done in 30 minutes? When I room still wasn't ready at 3:00 - we said we wanted our room now and finally were able to check in at 3:15. The room was small (typical of Holland, and the area) but the windows open to the inside. The curtains provided do not cover the entire window so you get florescent blinking lights all night long. Also, to get to the curtain, you have to move several pieces of furniture. We are told snacks and non-alcohol drinks are free. However, snacks are one small piece of chocolate and a some crackers. I got those free at a 3-star hotel. I get the random design of the sink in the middle of the room and closet shower, because...Holland. But why have see-through glass in the shower? All that to say, with the rise of 5-star boutique hotels in Amsterdam, look for another one.
The Andaz is ideally situated, right in the heart of the 9 Streets; also, it is one of the most uniquely designed hotels I have ever visited. Unfortunately, the service element wasn't up to 5-star standards. Everyone we interacted with was friendly, but there were continuous miscues during our 3-night stay. We requested our room be serviced much later in the day, and a maid walked in on me changing 10 minutes later; our amenities weren't replenished, or when they were, it was insufficient (i.e. giving us one towel). We were staying on separate Hyatt points reservations, and I had emailed months earlier to let them know and I was assured that there would be no issues; unfortunately, it was a hassle ironing out the details each day we were there. It is a shame, because the Andaz is a gorgeous hotel, but the attention to detail just wasn't there.
we arrived at the Andaz after a poor experience at another hotel in Amsterdam. The staff was amazingly pleasant and attentive. A lot of nice touched that really welcome their guests. The hotel is aesthetically beautiful and very comfortable . Rooms were spacious and well appointed. We will look for the Andaz experience in other cities. It is definitely our new favorite!!!!
We had a lovely canal facing room at The Andaz. We loved the room decor and thoughtful amenities provided and the fabulous wallpaper in the WC! The decor of the entire property is modern, clever and thoughtful and we especially enjoyed the garden and lovely tulip chairs. The head bartender was a craftsman with a mind for hospitality and a great asset to your hotel team along with the kind front desk concierges and the staff in the breakfast area. Speaking of which...we really enjoyed the quiet breakfast, your amazing location and the overall ease and comfort of staying at the Andaz. We will be back!!! Thanks!
The best thing about this hotel is the quality of the staff. They really are brilliant. They took care of our every need. In fact I would say that I have never experienced such a great team before and I have stayed at many hotels around the world. The one thing that does let this hotel down for me is the lack of privacy with regards to the bathroom facilities. Seeing family members using the facilities is not appropriate and certainly not necessary. This is a stupid design and has resulted in a lower score from me for the rooms.
Really enjoyed our brief stay. Excellent location. Lots of artistic design incorporated into the hotel - not my esthetic but it was interesting. The bed is comfortable and the room quiet even though it overlooked the front desk/atrium. There is a lovely small garden in the back of the hotel. The room has a unique layout, especially the sink in a table in the bedroom area. The shower is in corner and the commode is in a separate room/closet. The breakfast was phenomenal: eggs to order, muesli, fruit, pastries. Concierge provided great recommendations for dinner within walking distance.
What a fantastic hotel. Convenient to attractions throughout Amsterdam, beautiful and creative decor, comfortable rooms, breakfast, and very friendly staff. If I return to Amsterdam, I would stay here again for sure!
Just completed a stay at the Andaz Amsterdam and couldn't be happier with my stay! As soon as I entered, I was happily greeted by the friendly staff and offered cookies & juice while I waited for my room to be ready. I had a suite so it was taking longer than expected to be ready, so I opted to explore the city while I waited. The check-in process was smooth and all receptionists I interacted with were extremely friendly (and all smiles). They made sure to explain the globalist benefits to me and asked me if I would like to utilize the late check-out benefit, which was a nice touch. Also, when I asked to borrow a bike, one followed me out and made sure that it matched my height, which I highly appreciated. The location of the Andaz is close to all the major tourist attractions and is in a cute neighborhood! It's close to the boutiques of Nine street (which makes it nice to go shopping/windowshopping) and blends right into the beautiful neighborhood. It's true what the other reviews have said. Although I went back and forth from the hotel several times, I kept having to double check where I was because the hotel blends in (especially because the Andaz banners/flags weren't out during my stay). For the hotel itself, the decorations and art are beautiful and creates a quirky, cute vibe, perfect for the area it's located in. I had a great time exploring the different areas of the hotel as well as my suite (love the bathroom wallpaper). The library is a nice area to relax and unwind as well! The only slight downside was breakfast. I felt that while reception was very friendly and personable, the breakfast servers were a bit more detached. I thought this was fine but the contrast was strange. Also, I thought the breakfast buffet selection was a bit slim and made me wonder if that was it. However, I'm comparing this to the other Andaz I stayed at (Tokyo) but Asian hotels tend to have more options in general. Regardless, this was a fantastic stay and I would highly recommend anyone to go to the Andaz if they're in Amsterdam. Great service, people, location, and atmosphere!
Located in Amsterdam City Centre, Andaz Amsterdam Prinsengracht - a concept by Hyatt is within a 10-minute walk of popular sights such as Leidseplein and Begijnhof. This 5-star hotel has 122 rooms and welcomes guests with a restaurant, a full-service spa, and a 24-hour health club. Centrally located in Amsterdam, the hotel is also a short walk from Amsterdam Museum and Anne Frank House.
This hotel serves as home to a restaurant, which has garden views and specializes in local cuisine, along with a cocktail bar. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM.
All 122 individually decorated rooms feature iPod docks, free minibar items, and coffee makers. Guests can expect 42-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free newspapers, free local calls, and free bottled water are also standard.
Guests staying at Andaz Amsterdam Prinsengracht - a concept by Hyatt enjoy access to a full-service spa, a 24-hour health club, and free WiFi in public areas. Valet parking is available for EUR 65 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 5 meeting rooms, conference space, and coffee/tea in a common area.
Reviews from Trip Advisor
94% of guests recommend this hotelTotal of 1727 reviews