Holiday Inn Express & Suites Ames2.5 out of 5.0
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Recent guest reviews
Great breakfast and friendly staff. Beds and linens were very comfortable.
Overall it was a good stay. The staff was very friendly and helpful, the hotel itself was very modern and clean and breakfast was great. The only downside was that we had to ask for a change of sheets because there was a large stain on them when we opened up the bed - yuck. Staff brought up a fresh set right away and we got them taken care of. We would stay here again.
Expensive rate we gies because a football weekend and parents weekend. Reserved a room for 4 guests and ended up with a king "suite" which I don't know how you figure 4 can sleep in a king size bed and a chair. We did get a rollaway, but no other choice because sold out. Amenities, breakfast, staff friendly. Room dated but clean.
Checked in and after having made reservation for two rooms on-line, and thought they were both paid for. Hotel staff said I had only one room, so I had to give them my credit card for another room. Got keys and went to dinner since it was 7:30 in the evening, and looked up on my computer my receipt. I had reserved and paid for 2 rooms! When we got back we went to our rooms and found out that one was filthy. Housekeeping hadn't even been there yet. Dirty towels on floor, unmade bed. Went back down to desk to ask for new room and to show them that I had in fact paid for 2 rooms and asked that they credit the one room back. They refused saying I would have to call who I booked it through even though I had a receipt. Total nightmare, and horrible staff and service. Breakfast was the worst, machines broken and eggs that tasted like plastic. Super over priced for what you get especially in Iowa. Parents coming down to ISU should stay elsewhere!
When asked staff for directions they were not very familiar or knowledgeable about the area. We wanted a King size bed and when we asked we just got a nope and not even a check on the computer. Had a refrigerator in room but it didn't work, asked staff to take a look at it but nothing was ever done. The beds were lumpy and very hard to get a good night sleep. Went to get ice since refrigerator didn't work and no ice would come out, response I got is it should be working. The shower in the room had no pressure and was hard to get my long, thick hair clean. Couldn't get any pressure and so shower was not very good or refreshing.
We took this trip to visit my sister and her husband. My other sister and her family came to join us. Most of us went swimming,which was nice. It was relaxing,and enjoyed the breakfast.It was a great trip. We talked about coming again,and bring my brother and his family as well.
I loved staying at the Holiday Inn, people were nice and friendly.
A nice hotel with simple accessories like the continental breakfast and pool. The breakfast was more than some hotels serve for a full breakfast. The pool area was a bit warm - too steamy to take pictures, but did provide a comfortable swim experience. Staff always acknowledged your presence with a good morning or good evening - super job.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Holiday Inn Express & Suites Ames is located 2.3 mi (3.7 km) from Octagon Center for the Arts and within a 10-minute drive of Jack Trice Stadium. This 75-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. It's in central Ames and also close to Hilton Coliseum and Brunnier Art Museum.
Free buffet breakfast is included with your stay.
Holiday Inn Express & Suites Ames's 75 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and cable TV. Free newspapers, free local calls, and hair dryers are also available.
Guests of Holiday Inn Express & Suites Ames have access to an indoor pool, a fitness center, and a spa tub. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.