Holiday Inn Express & Suites Ames2.5 out of 5.0
Recent guest reviews
We stayed at this Hotel, but we almost didn't. The grounds did not look well. The grass needed to be cut a week ago and there were lots of weeds. the entry had dozens of dead crickets and bugs. Not a good first impression. The lobby was not much better. The entry and lobby rugs were very dirty and there was a thick layer of dust on the lobby furniture. With that being said, I'm kind of creeped out by unclean public spaces. The elevator and breakfast room were clean. Our room was very clean and we both had a very good sleep. I wish the front desk staff could have taken a few minutes and had the rugs vacuumed and the bugs swept up.
I have reviewed this hotel before but after staying there again Saturday night and having a great nights sleep again I just had to say something! We had a nice college student check us in. Rooms are clean, bedding is terrific and mattresses are new and wonderful. On the bed are 2 soft and 2 firm pillows. A great place to stay if in Ames IA. You will sleep great!!
The eager to please staff turned this hotel stay into a 5 star review. I had some work to get done while my husband was at a seminar nearby, so Sheila was able to get me an early check in. My desk chair was wobbly and too short, so I asked if I might be able to switch chairs. Sheila was concerned that a chair from another room might pose the same problem, so Ame immediately brought me a nicer chair from the meeting room and stayed to make sure it worked for me. The extra effort made it much easier for me to get my work done.
Stayed at this hotel for one night on our way to view the eclipse in Missouri. Hotel appeared to be recently remodeled as everything was fresh and clean. Bath towels looked to be brand new. Comfortable beds and great water pressure in the shower. Generous sized 3rd floor king room that was really quiet. Breakfast offerings were the usual, something for everyone. Check-in staff was pleasant and efficient.
My co-worker and I were traveling home from a long week out of town. When we arrived there was a mistake in my name. Ian was able to get it figured out so quickly it was as if there never was a problem. Cathie was awsome getting us checked in and was so polite. These two deserve and award for being so good at what they do. On top of that the rooms were clean, cool, and quite. Thank you again Cathie and Ian you made then end of my trip the best part.
As a road warrior I always stay at IHG Holiday Inn property's across this great country. This property is clean, comfortable and consistent as we expect for the corporate nation chain. Keep up the good work.
This is a very nice hotel to stay in. Ian was at the desk to help us check in, very helpful! The beds are so comfortable. The breakfast area was spacious, food was good, offered eggs, muffins, yogurt, sausage gravy and biscuits, bacon, and sausage. A variety of juices, milk and coffee were also available.
My son and I stayed here for his freshman orientation at Iowa State. The hotel staff was pleasant, the free breakfast was satisfactory, the rooms were clean, internet was adequate. Nothing really stood out. Now the bed... the most uncomfortable 2-night sleep I've had in a looooong time, beds were waaaaay too firm to the point I considered sleeping in my car. Our refrigerator was humming loudly, we notified the desk in the morning. When we came back to the room inn the evening, no noise. So we loaded our waters in there for the morning, only to find out they didn't fix it, just turned it off. Toilet clogged early morning, called desk, they said they'd send someone in 15 minutes. 35 minutes later we were done and checked out. I'll give them one more chance in August when I move my son into his dorm, but if not improved I will find another hotel to stay over the next 4 years.
Nice hotel with super nice and helpful staff. Larry "the house chef" greets me every morning and is always willing to accommodate. We are here for a couple of months for business and being surrounded by such gracious staff makes for a better stay. Thanks to all.
nice room clean, polite staff, good breakfast. No charge for parking or surprise fees. would recommend to others. will be staying at more holiday inns on our cross country trip because of the above. thank you
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 678 reviews