ADVERTISING SPONSORED LISTING
The room size is sufficient. The bathroom needs counter space and/or hooks. The floors are thin. We can hear every step the people upstairs make. There is no room service. You have to take your towels and sheets to the front desk to exchange for clean ones. If you are lucky enough to find someone at the front desk, you are met with “we don’t have any towels(or sheets)”. The kitchen is not equipped with any supplies (silverware, dish soap, towels, pots)...NOTHING! No oven as well. I’ve been here several days. I have yet to meet an employee that does not appear to regret their life decisions.
Woodspring suites is my go to hotel for any local stay. The rooms are always clean, each room looks like a tiny apartment with a refrigerator, stove and microwave. The night attendant Jim is always speedy with my check ins, and he is always very attentive and accommodating. He has always made sure i get the most out of stay. I highly recommend Woodspring suites for your stay. The rates are great as well. I qm always satisfied when I stay here, I have not had one bad experience or any complaints.
The customer service was outstanding… Especially Jim behind the desk and Dan the maintenance person went above and beyond to make my stay as comfortable as it could be… Very friendly, professional, and always there to help !!!
Great room. Nice staff. Would recommend to others. Thank you. Shayla the staff member was great help. Clean rooms, comfortable beds. Halls were clean. Impressed with the overall stay. Close to shopping.
I have never given a hotel a really bad rating. I try to give all of them the benefit of the doubt when reviewing on line. But, this particular hotel deserves a minus one star for attitude of their staff alone. A week or so ago we were going to the induction of Brian Urlacher into the Football Hall of Fame in Canton and my husband booked this hotel months in advance. After spending many hours getting there from the Chicago area when we were about to check in, the girl in the front office said "Oh, by the way, the lock on your door is broken". What? She said that you can lock it from the inside, but not when you leave. So the door would be open and anyone could walk in when we are away? "Well yes, but that probably won't happen", she said. We were informed that there were no other rooms to be had in the hotel. All booked up. We were told that the locksmith would be out the next day to fix the lock. That won't help us that night when we have to go get dinner or the next day when we would be gone the whole day not knowing when and if the repair person would even come out. We asked if they could get a 24 hour locksmith that could come that night to fix the door. A big and snippy no, was their response. We have computers in our bags and other electronic equipment that's pretty valuable. Can't leave it in a room with no lock. " You can keep your suitcases in your car" she suggested. What? Then why would we be paying for a hotel if we were going to keep our belongings in the car? They could get stolen there too. She also said that the other guests never had problems before when this happened. So it happened before? Well, we don't want to take the chance with all of our stuff. "Will you take responsibility if something is stolen when we are gone"? Again, a very big and snippy no. After going back and forth with this snippy little girl who acted like we were such an imposition to her, we asked her to call her manager. She did, and the manager, was 20 times worse. VERY RUDE to my husband! The girl in the front office had told her what was happening, so when she got on the phone with my husband she barley let him speak. She spoke over him and refused to help in any way! Basically, she said "take it or leave it" to him, not offering any help or remorse on the part of the hotel. Many hotels, if something goes wrong and it is their fault, will at least try to find another room for you in the area. NOPE! Not these people. The manager was unapologetic and rude. The front desk person acted like she was being inconvenienced by us. Customer service in this place is non-existent. And when we said that their corporate office will be hearing about this, the front desk girl said "go ahead, you can try calling, but you will just get a recording", with a very flippant, "I don't care" attitude, just like her manager. UNBELIEVABLE! One of the worst experiences at a hotel I have ever had! At the very least they could have called us when they knew about the door to let us make a decision hours prior as to whether we want to take the room or find one in a different hotel. Nope. They just waited until we were on their doorstep to make things worse. So we started calling hotels in the area and further away, and almost everything was booked because of events going on in the area. We were fortunate to find a hotel about 20 minutes away, but had to pay over $200 per night because all they had to offer was their "honeymoon suite". So, this WoodSpring Suites cost us at least triple the money we would have spent otherwise, without even an apology. When looking back, I am actually glad we didn't have the opportunity to stay in this hotel because, from the way it looked on the outside, and the little we saw of the check-in area (basically a hallway), as well as for if the doors falling apart and the help and management are so rude, I can only imagine how horrible the rooms would have been. The care and attitude of the staff and management is usually a good indicator of the quality you receive when staying at a hotel. I would not recommend this hotel at all.
I'm not one to usually write negative reviews but this was pretty bad. That being said, it was cheap relative to the other hotels in the area so I guess the old addage is true- you get what you pay for! We booked a double suite in February for a July stay for our family of four. Two of our other friends also booked double suites for their families. Got a call from the manager the day before saying they only had single rooms available and all the double rooms had been given away. To her credit, she was very nice and apologetic, and offered to buy air mattresses to put in each room to give us extra beds, as well as knock some money off of our bill. She blamed Expedia for the overbooking. She neglected to tell us over the phone nor when we checked in that one of the only three rooms left was a smoking room. We had no choice but to stay because there was a big golf tournament in town and it was Hall of Fame Enshrinement weekend. EVERYTHING was booked and what wasn't would have cost us 6 times as much. The entire second floor is a smoking floor and the elevator and hallways often smell like an ash tray. Room had two towels (even though they knew there were four of us after the whole booking fiasco), no wash cloths, no toiletries, or any other amenity that has come to be expected with your basic hotel room (hair dryer, plastic cups for water, ice bucket). Rooms are very small and beds are only doubles, even in the rooms with only a single bed. Bed sheets are scratchy and pilled- seems they have been in use a long time. Mattresses in both our room and our friends rooms had spots where springs were broken and sunk in. Called the front desk after we had been gone all day and room wasn't cleaned, to be told that they only clean every other week. Seriously!? We were only staying three days! We were also told if we needed more towels, we had to bring our dirty towels down to the front desk and they will replace them with clean towels. When I went down to get more towels, they were out!!! To her credit, she brought them up to me once they were washed and dried. There is also no lobby or gathering space in the entire hotel. There were thirteen people in our party and it would have been nice to have a space where we could just sit and talk. The only option was one of our hotel rooms, none of which were large enough. The noise from the highway was very loud in our room, which faced the highway. It might have been quieter on the other side of the hotel but they didn't have any other rooms for us to move. On the positive side, the rooms were clean and the location is great. It is in walking distance to plenty of restaurants, shopping, and a movie theater and it's right off the highway. The full kitchen is great but you will need to bring your own dishes because they don't provide any. It's also cheap relative to other hotels in the area when we booked. Just don't expect much more than a roof over your head for your money.
Everything was satisfactory. Would be nice if they had a lobby with a coffee area. The only reason I’m rating this place 4 stars is because of the lack of amenities like coffee and breakfast for the guests
I'm currently 2 days into a weeklong stay at this property. I stayed here for a full week just two weeks ago, and it's a completely different experience now. My first stay was tolerable--cheap enough to make it worth not complaining about having to take our own trash out or not having the room cleaned every day/couple days. Upon checking in this time, I was informed that in order to get clean towels throughout my stay, it would cost an extra $10 per week. For clean towels. What? I was informed that there is a guest laundry facility on site that I was welcome to take advantage of for the low low price of only $5 per load (no exaggeration). I declined to pay to wash the hotel's towels. Once I got into the room, I sat on the foot of the bed and turned the TV on. I immediately sank almost all the way through the frame they have holding the mattress, as it was completely busted and bowed. We ended up standing the frame on its side and just laying the mattress on the floor. Trying to watch the TV was no easy task either--for whatever reason, none of the digital channels were working (it wasn't rainy) and we were only able to watch grainy analog channels. The next morning, we were awakened around 9am to the sound of a BLARING boombox outside of our window playing country music; the hotel is having the building painted. Fine. Paint away. But I felt like I was at a concert, the music was SO loud and it was SO early in the morning. We knew they'd be painting, as there are signs posted throughout the hotel stating that painting would be taking place (the flyers thanked us for our "corporation", does their corporate office not have someone editing these memos?), but obviously we were not made aware that we would be forced to listen to blisteringly loud country music at 9am. All in all, the price is reasonable, the rooms are modern enough and the kitchenettes are nice (no dishwasher or dishes included, but for $45/night what can you expect?). The subtleties made this stay borderline atrocious and I likely will not be coming back to this property nor recommending it to anyone.
room not cleaned enought,free wifi sucks,is understaffedmy end of hallway smelled like pot everyday,had to take out own trash,dumperster overflowing,had direct tv which when it rains goes out,would be nice if they had a oven
I always return to WoodSpring Suites when town, clean rooms, excellent staff, very friendly. Jim at the front desk is always helpful and accommodating. Been staying here off and on since 2014 when in town for work.
WoodSpring Suites Akron places you within a 15-minute drive of popular attractions such as Firestone Country Club and Akron Art Museum. This 121-room aparthotel has in-room conveniences like kitchens, dining areas, and sitting areas.
Each apartment is recently renovated and features a kitchen and space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and 34-inch a TV with cable channels. Each apartment also includes a phone. Housekeeping is available once per stay.
WoodSpring Suites Akron features free WiFi in public areas, express check-out, and laundry facilities. You can take advantage of free parking if you drive. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area. This aparthotel also has a vending machine.