Very nice hotel Great value Minor concerns with carpet needing stretching
Nice staff
I like the location and the value. It seemed rundown. They had a mask requirement but didn't enforce it. Even the people working there often were without masks. There was garbage in the halls.
Dirty and smelly. Went to different hotel. We had 2 rooms on different floors and they both smelled. The furniture including the libby was worn out
Hot tub was down last stay. The breakfast bar in the morning has limited options.
Air # bed didn't work on 1 side, dingy decor in room and halls, slow drain, burned out light bulb.
Room was not clean. Got a new room twice. Finally got upgraded to a business class room. My wife and l were very disappointed.
As it turns out I left something behind in my room. I just got a phone call at home. They are sending it to me. It was so nice of them to contact me and do this!
I tend to find reviews on hotels confusing. I am a professional that does a lot of traveling. I have stayed at many hotels. Hotels are not the destination to me, they are a means to an end. My criteria is this: Would I find this property more comfortable than staying at a relatives spare room? The room was clean and comfortable. The hospitality of the staff was more than welcoming. The amenities, were great! Yes! It was preferable than my Grandma’s guest room. I would stay there again. I would recommend it to anyone.
The first room we were assigned smelled strongly of cigarette smoke. This was on a non-smoking floor. We were reassigned easily to another. Sleep number beds did not work properly. The hotel was quiet.
Very shabby and dated. No screens on window. Shower lever broken. Very disappointing for a Radisson. Would not stay again.
The grounds flowers and entry set up was very beautiful
It was ok. Room has a lot of space and it although you can see is old, it was clean and nice. The room had a sofa bed we couldn’t use it because the mattress was in very bad condition.
I called 3 days before my reservation to say I had 2 dogs. 2 hours prior to showing up I called to see if we could check in early. The older blond woman that works mornings told me very rudely over the phone I would have to wait until I showed up. I understand check is not till 3 however I never have had a problem checking in early when I call ahead. When I showed up around 2 people were checking in so I was excited. Walked up and told her again about the dogs she tells me no one mentioned dogs and I will have to wait to check in till 3. I tried to explain how I tried to give every head up and she just was not very nice. So I had my husband unload the car my son and my two dogs so he could go meet his friend and I could get ready once the room as ready to meet our family as we traveled from Florida for a funeral. 5 different people were able to check in and finally by 3:15 I asked again and she said it wasn’t ready and I would just have to wait. Another employee told her yes it was. She purposely made me wait!!! Everything else about this hotel was great! I will not likely use them again despite that not nice woman. If she only was nicer I would have understood as things happen.
Radisson Hotel Akron/Fairlawn places you within a few miles (5 km) of Rosemont Country Club and The Golf Improvement Center. This 128-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service.
The 128 rooms are recently renovated and have an array of amenities, including coffee makers, free bottled water, and safes. 37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ironing boards and desks are also standard.
At Radisson Hotel Akron/Fairlawn, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 55 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Very nice hotel Great value Minor concerns with carpet needing stretching
Nice staff
thank you for your feedback. Our team strives to create a memorable experience for all of our guests and it makes us all happy to know that we were able to do this with you.
I like the location and the value. It seemed rundown. They had a mask requirement but didn't enforce it. Even the people working there often were without masks. There was garbage in the halls.
Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, the description of your stay is highly unusual and does not represent the high standards we aim to achieve. We all know how important it is for our guests to have a safe and comfortable environment. We have addressed your comments with the appropriate departments to ensure we use your feedback to improve our operations. We hope you allow us another opportunity to exceed your expectations on your next trip to the area.
Dirty and smelly. Went to different hotel. We had 2 rooms on different floors and they both smelled. The furniture including the libby was worn out
Dear Jack, Please accept my sincerest apologies; We fell short of delivering the absolute best experiences possible during your visit to the area. I appreciate you taking the time to review our hotel, I will absolutely be sharing your feedback with the team so that we are able to improve. Thank you for choosing us, and we hope that we have another opportunity to better serve you in the future. Sincerely, Management
Dear valued guest, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay as we are always looking for ways to grow and improve. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely, Management
Dear Valued Guest, Thank you for taking the time to post this review and for giving us a 5 out of 5 rating! We all work hard to try and ensure each and every guest has an overall positive experience. We are glad we succeeded with you. Please keep us in mind next time your travel plans bring you back to the area. Sincerely, Management
Hot tub was down last stay. The breakfast bar in the morning has limited options.
Dear Valued Guest, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Radisson Hotel Akron/Fairlawn. Sincerely, Radisson Hotel Akron/Fairlawn
Dear Valued Guest, Thank you for taking the time to leave your rating. We appreciate the honest feedback and would love to hear what we could have done to have made your experience a better one. Please feel free to reach out at any time. Sincerely, Management
Air # bed didn't work on 1 side, dingy decor in room and halls, slow drain, burned out light bulb.
Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We have addressed your comments with the appropriate departments to ensure we use your feedback to improve our operations. We hope you allow us another opportunity to exceed your expectations on your next trip to the area. Sincerely, Management
Dear John, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Radisson Hotel Akron/Fairlawn. Sincerely, Management