I chose the hotel because the description said a breakfast was included. When we travel, we like to count on having a decent cup of coffee first thing in the morning. That didn't happen at the Quality Inn. We came down the first morning and saw that the coffee machine was broken. In it's place was a small coffee pod maker similar to what was in our room (not good coffee). I took a bagel but didn't see any butter or cream cheese. I inquired at the front desk and was told that they were out of butter, it was ordered and they'd have it in 2 days. (There was a Walmart in the next parking lot.) The microwave in the breakfast area was filthy inside--no excuse for that. On subsequent mornings it was apparent that the staff did not tidy up the breakfast area during the 3 hours slot that it was available. Cereal was spilled on the counter and used cups from the waffle maker were also on the counter. The pillows in the room were comfortable, but the mattress was worn. There was also a very strong, musty odor in the room. It didn't look like the filter in the cooling/heating unit had been cleaned. The bathroom was clean and partially remodeled. Obviously the owner/manager dropped the ball here with a timely order for breakfast items and a replacement coffee machine.
From the parking lot to the room everything- dirty. Breakfast- terrible. On the parking lot- no lights in the evening. 0 security - rear entrance all locks were removed from all doors. Was not notified that hot tub would be under repair and not available for use.
It was in a good location Had a fridge and microwave
I thought it was very nice. Nothing that I didn't like.
Nice breakfast and wonderful staff, very polite. But the fitness room was closed and so was the Jacuzzi. The elevator had an awful smell (?cigarette smoke), the room smelled like dirty socks, and the mattress pad had a hug burn hole from a cigarette on it and should have been replaced/discarded.
It wasn’t terrible but it wasn’t nice either. It did the job for a quick, cheap stay. However, the biggest issue I had was the water that came out of the faucets had a distinct unpleasant smell that lingered. I would choose to stay somewhere else next time.
This property needs a staff and management shake-up. IThe housekeeping in the common areas is horrendous. Elevator is filthy as are the hallway carpets. The rooms have a very musty odor. We bought scented pine cones and air filters for our stay. I don't believe the owners have set the bar very high for the housekeeping staff. The breakfast is well below the offerings at most other continental breakfasts. We will never stay here again. In fact, we left one night early and didn't even ask for a refund; we were glad to leave
Overall it was a very nice place to stay, I have to suggestions one for breakfast to be longer than 9 o'clock at least until 10. And that housekeeping kind of comes the same time each day.
Hotel was in convenient location. Staff friendly. Breakfast bar excellent. Missed not having a pool.
It's rated as a 2 star, much lower in my opinion. *** Amenities: The lights between the 2 beds did not work, tried a bulb from a working lamp, no go. All electrical receptacles were worn out, giving a loose connection. The plug for my cell phone charger kept falling out of the various receptacles. Our room had some obvious electrical problems. Breakfast included eggs that appeared to be small yellow pancakes. I don't know if they were from a carton & fried on site or if they came frozen & were then heated in a microwave. In any event, they obviously were not satisfactory (very high vacuum). *** Location: On the north side of the Walmart parking lot. There is a very steep incline that you must get up to enter the hotel parking lot. It must be a real treat during the winter, it's not easy in the summer. *** Room Cleanliness is average. *** Room Comfort: The wife & I had 2 beds to choose from and ended up trying both. Neither bed was satisfactory, we both ended up with back aches in the morning.. *** Staff: The staff was polite, however, at the end of our stay, the person at the front desk could not figure out how to check us out. Apparently, the prepaid online reservation was causing problems or confusion for the staff. *** Value: For the remainder of our trip, the wife & I stayed in very nice 3 star hotels, some of the 2 stars are obviously over rated. We do not recommend this hotel. Pay the extra money for a much better experience. ***
decent sleep n shower, close to CAK airport, clean, comfortable bedding
I've stayed here five times in the past few years when I've had to make business trips to Barberton. There are lots of options in this area, but the Comfort Inn has a homey feel that has kept me coming back. Nothing fancy, but this place has everything I need while on a business trip: clean rooms, Internet access, coffee and good breakfast bar, and great location for getting to the Interstate. The staff is wonderfully welcoming and helpful.
The non-smoking rooms on the 2nd floor are much nicer than the smoking rooms on the third.
Noisy at late night
The hotel was in need of remodeling. The key cards for the room doors did not work very well. We will be staying at a different hotel on our next trip to Akron.
Located 1.9 mi (3.1 km) from Firestone Country Club, Quality Inn is within a 10-minute drive of other popular attractions like Derby Downs. This 60-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
Guests can expect free WiFi and 32-inch TVs with cable channels. Refrigerators, microwaves, and coffee makers are also standard. Change of towels is available on request.
Quality Inn features a gym, free WiFi in public areas, and coffee in a common area. A stay here includes free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include express check-out, free newspapers, and a vending machine.
I chose the hotel because the description said a breakfast was included. When we travel, we like to count on having a decent cup of coffee first thing in the morning. That didn't happen at the Quality Inn. We came down the first morning and saw that the coffee machine was broken. In it's place was a small coffee pod maker similar to what was in our room (not good coffee). I took a bagel but didn't see any butter or cream cheese. I inquired at the front desk and was told that they were out of butter, it was ordered and they'd have it in 2 days. (There was a Walmart in the next parking lot.) The microwave in the breakfast area was filthy inside--no excuse for that. On subsequent mornings it was apparent that the staff did not tidy up the breakfast area during the 3 hours slot that it was available. Cereal was spilled on the counter and used cups from the waffle maker were also on the counter. The pillows in the room were comfortable, but the mattress was worn. There was also a very strong, musty odor in the room. It didn't look like the filter in the cooling/heating unit had been cleaned. The bathroom was clean and partially remodeled. Obviously the owner/manager dropped the ball here with a timely order for breakfast items and a replacement coffee machine.
From the parking lot to the room everything- dirty. Breakfast- terrible. On the parking lot- no lights in the evening. 0 security - rear entrance all locks were removed from all doors. Was not notified that hot tub would be under repair and not available for use.
It was in a good location Had a fridge and microwave
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
We can't thank you enough for sharing your rating. It would delight us to host you again!
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
I thought it was very nice. Nothing that I didn't like.
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We appreciate you taking the time to share your experience.
Nice breakfast and wonderful staff, very polite. But the fitness room was closed and so was the Jacuzzi. The elevator had an awful smell (?cigarette smoke), the room smelled like dirty socks, and the mattress pad had a hug burn hole from a cigarette on it and should have been replaced/discarded.
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
It wasn’t terrible but it wasn’t nice either. It did the job for a quick, cheap stay. However, the biggest issue I had was the water that came out of the faucets had a distinct unpleasant smell that lingered. I would choose to stay somewhere else next time.
This property needs a staff and management shake-up. IThe housekeeping in the common areas is horrendous. Elevator is filthy as are the hallway carpets. The rooms have a very musty odor. We bought scented pine cones and air filters for our stay. I don't believe the owners have set the bar very high for the housekeeping staff. The breakfast is well below the offerings at most other continental breakfasts. We will never stay here again. In fact, we left one night early and didn't even ask for a refund; we were glad to leave
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.