Good price near a primo location. Staff was fine, though I didn’t interact with them much. Wifi was the worst I have ever experienced. So slow I could barely surf the net. Tv stations were fuzzy and not nearly a good enough selection for channels. Didn’t have any other issues personally, but police showed up at this hotel and its affiliate across the street. Not exactly what you want to see.
Friendly staff and smooth check in. Unlike a few economy hotels in the same location (Montrose) who usually charge security deposit even if a guest prepaid a room, the check in here is smooth and friendly. No "security deposit". I booked this hotel for a visitor for one night; the guest liked the hotel a lot.
Like - location, nice staff, Not like - sheets stained, dingy
Not clean, not friendly front desk stuff, and no breakfast! Would not stay there again! Also very expensive!
Needed a place for the night to save some driving time and it worked out well.
We opened refrigerator and water drained out to the floor. The problem continued although lightly. I had to clean floor every time the door was opened. More disconcerting was the fact that the toilet would not completely flush. Although we were not in our room very much that wasn't very pleasant. I went down a couple of times but no one was at the desk. When there was somewhere there they were waiting on people so I want able to get our problems resolved during our short time at the hotel. We were mostly disappointed because we have stayed at the hotel before and our experience was pretty good.
My first room the a/c sounded like a jackhammer. My second room the bathroom wasn't cleaned. There was hair, used soap and shampoo in the tub. There was used soap on the sink. There was garbage still in the garbage can (tampon applicators!!! More than 1). No hand towels. No bath mat. Very disappointing!!!
Was in town for 5 days. Room was very clean, accomodating. Nice that it had fridge, microwave. Location is great...close to shopping, restaurants, highway. Was surprised how quiet it was for the location. Would recommend to anyone and would stay again.
I selected the hotel becasue I wanted access to a kitchen to manage diet. Location was great, lots of stores and easy highway access! Rooms need a refresh as others stated, but not awful. Had to switch rooms due to an issuer, but staff was great and was able to confirm room switch in 20 minutes. For the most part the Staff is pleasant and helpful. There is one Front Desk person who should think about how she would like to be spoken too as a customer and do that:)
Pros...bed was comfortable, room fairly clean ( outdated, old carpeting with lots of stains). Convient to lots of shopping and restaurants. Cons,,,kitchenette had NOTHING in it! ( plates, silverware, coffee maker, not even paper towels). No attached hair dryer, exhaust in bathroom didn't work, the bathroom door wouldn't shut ( I was sharing a room!)). No work station with a desk and chair as described. And worst of all... The windows were not suitable of a third floor building to pass code. The screens did not fit and the windows opened all the way with out guards to prevent a fall!. The worst extended stay I have ever spent money on! I would have been better off spending the extra $50 for the Hilton down the road.
A great deal for an overnight stay! Rooms we're clean and quiet with plenty of good restaurants nearby.
My stay at Extended Stay America was ok. There was nothing special about it.
The location was perfect! The hotel is located in a very safe area. Also there are plenty of restaurants like Outback, Macaroni Grille, and many others within a very short distance. Just down the road there is a Walmart, Giant Eagle and SAMs for those who want to food shop and just cook in the room. The hotel and room were clean and secure, both keycard access. I stayed for a week and did not experience anything out of the ordinary like loud noises or disturbances. I travel to Akron frequently and have paid much more for less other hotels in the area. I am suprised that the value!
It's a little far from the places where we usually went to, but there are lots of stores nearby, which makes it a very convenient choice.
Very Clean. Few amenities. Good staff. Fairly quiet.
VERY CLEAN Room It is a budget hotel, which shows in may ways, and many business travelers may find it "too budget". Yet the VERY CLEAN Room will get me to return for a second visit.
It was not clear when I was reserving with Orbitz whether I was getting two beds per room or one (I needed 2, in 2 rooms), and as it turned out, only one bed was in one of the rooms, but the hotel staff was very cooperative in finding us another rm if we were willing to wait. Rooms were comfortable (I could imagine doing an extended stay). There are many eating and shopping places within a few miles. We were just there for a night for family event.
This hotel was a perfect get away from our harried life. We wandered the area and stayed in to play games. We ate in because we did not want to go out. Great having a refrigerator and a microwave in the room.
The microwave was dirty. The bedside light didn't work. No shampoo or conditioner; tiny bars of soap. Other than that, convenient location, staff fine, clean and quiet.
Extended Stay America - Akron - Copley - East is located within a few miles (5 km) of Rosemont Country Club and The Golf Improvement Center. The 95 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 95 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Renovated in 2016, Extended Stay America - Akron - Copley - East offers free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Good price near a primo location. Staff was fine, though I didn’t interact with them much. Wifi was the worst I have ever experienced. So slow I could barely surf the net. Tv stations were fuzzy and not nearly a good enough selection for channels. Didn’t have any other issues personally, but police showed up at this hotel and its affiliate across the street. Not exactly what you want to see.
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Friendly staff and smooth check in. Unlike a few economy hotels in the same location (Montrose) who usually charge security deposit even if a guest prepaid a room, the check in here is smooth and friendly. No "security deposit". I booked this hotel for a visitor for one night; the guest liked the hotel a lot.
Thank you for choosing Extended Stay America. We're delighted to know you were pleased with our friendly associates and that your visitor had a pleasant time with us. We appreciate your business and hope to have you as our guest soon. Sincerely, Hotel Management
Like - location, nice staff, Not like - sheets stained, dingy
Thank you for being our guest and for taking the time to give us your feedback. While we are happy you liked our convenient location and friendly staff, we apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with us again soon! Sincerely, Hotel Management
Not clean, not friendly front desk stuff, and no breakfast! Would not stay there again! Also very expensive!
Jeanne, thanks for being our guest. We apologize you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments have been discussed with the concerned team members in an effort to improve our service and facilities ensuring our future guest don’t face the same issues. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Needed a place for the night to save some driving time and it worked out well.
Nancy, thank you for choosing Extended Stay America for your overnight stay. We are delighted to read you had a comfortable time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
We opened refrigerator and water drained out to the floor. The problem continued although lightly. I had to clean floor every time the door was opened. More disconcerting was the fact that the toilet would not completely flush. Although we were not in our room very much that wasn't very pleasant. I went down a couple of times but no one was at the desk. When there was somewhere there they were waiting on people so I want able to get our problems resolved during our short time at the hotel. We were mostly disappointed because we have stayed at the hotel before and our experience was pretty good.
Bruce, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
My first room the a/c sounded like a jackhammer. My second room the bathroom wasn't cleaned. There was hair, used soap and shampoo in the tub. There was used soap on the sink. There was garbage still in the garbage can (tampon applicators!!! More than 1). No hand towels. No bath mat. Very disappointing!!!
Lester, thank you for your candid review. We apologize for all the difficulties you experienced here and regret the inconvenience it caused. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Was in town for 5 days. Room was very clean, accomodating. Nice that it had fridge, microwave. Location is great...close to shopping, restaurants, highway. Was surprised how quiet it was for the location. Would recommend to anyone and would stay again.
I selected the hotel becasue I wanted access to a kitchen to manage diet. Location was great, lots of stores and easy highway access! Rooms need a refresh as others stated, but not awful. Had to switch rooms due to an issuer, but staff was great and was able to confirm room switch in 20 minutes. For the most part the Staff is pleasant and helpful. There is one Front Desk person who should think about how she would like to be spoken too as a customer and do that:)
Thank you for sharing your evaluation with us. We are glad to read you liked our convenient location and had an overall satisfactory stay. However, we apologize for the issues with the wifi and television channels. We will address your concerns to the appropriate individuals in an effort to enhance our guest experience. We hope to host you again on your next visit to our city. Sincerely, Hotel Management