Best Western Premier Accra Airport Hotel4.0 out of 5.0
Recent guest reviews
we were booked into ten rooms ranging from premium to standard. myself and my husband had to change rooms a total of four times within a five night stay because of problems in each room - bad water pressure, ac not working, room too tiny for what it was supposed to be. the other guests in our party had to change rooms a couple of times as well for reasons like bad water pressure, ac not working, toilet overflooding. the worst aspect of it all was the lack of any kind of apologetic behaviour from the front desk staff. they were otherwise nice but whenever there was an issue, they did very little to show that they actually cared. on several occasions, we were told they would get back to us to resolve one problem or the other and we would never hear from them again. we literally spent out entire stay changing rooms and arguing for better service. all at whopping costs of far far better hotels in the UK. for what we got here, the prices per night are atrocious. they have a lot of work to do mainly on the customer service front to make this place what it could be.
I come here often on business and stay here at least twice a year for two nights. I find that : The staff is very friendly and helpful and understanding. The rooms are neat and clean. The catering is exelant. The included wifi works ever were and is stable and fast. The atmosfeer is realy tranquil. The Bulding is constenly improved and upgraded. I will recommend a stay here at anytime.
I find hotels in Accra to be adequate and expensive or mediocre and relatively expensive. Thank goodness the company was paying. The Best Western Premier is definitely one of the better hotels in Accra. I think comparatively, it offers as good value for money as you are likely to get in Accra. The rooms are relatively spacious and well appointed. The television shows an adequate range of programs and the reception is good. Internet is excellent. There are in room coffee making facilities and everything worked in the bathroom. It is relatively well located - certainly for the airport. The food is adequate and the bar - well, what's not to like about a bar? One area the hotel does excel in is it's staff. From reception to restaurant, they were helpful and friendly. My thanks. I should also mention - when I returned home I noticed that my credit card had been charged twice by mistake. I emailed the hotel. They responded within 12 hours and solved the problem within 24 hours. Again, my thanks.
• unpleasant odour • towels falling a part • lots of dust • broken air conditioner • broken phone • defect shower • another guest was given the room I was occupying • key card expiring every day • member of staff entering my room without knocking • broken lock at the windows • broken lock at the door • clogged sink drainage When attempt to talk with Mr Zibrim [--] the owner and general manager of the hotel he was extremely rude and aggressive. Therefore, if you experience any problem while staying at this hotel I suggest addressing it directly to Ms Suzi [--], whom is the Senior Vice President of International Operations: email@example.com, 00353-1-4605100.
I spent one night in this hotel & I wasn’t disappointed. The room was neat & the staff exhibited a high degree of professionalism & courtesy. I particularly loved their top of the hour shuttle to the airport.
Very espensive staff not so gentle breakfast awfull the service for the hotel not always ready. They refused to send me a driver for pick me to the bus stop even if i paid in advance 450 usd...........
One of the features that attracted us to this hotel is that it has an airport shuttle and is close to the airport. After the chaos of getting through customs and immigration, it was a relief to get on the shuttle and be in the lobby of the hotel within 15 minutes. The most difficult thing was to fend off the 4-5 people who wanted to grab the baggage cart and "help" guide us to the shuttle stand, which is right outside the terminal door. The hotel staff were quick and efficient and quickly got us into our room. The room was nicely furnished and clean. A breakfast buffet is included in the price of the room but it is good to get that confirmed when you check in. We stayed here on our last night in Ghana and had both the breakfast buffet and a late lunch. Service was much slower at lunch but that may have been because we came after lunch and before dinner so there were fewer staff on duty. Airport shuttle again got us to our flight home in plenty of time. We had a late evening flight and they gave us an extended late check-out at no extra charge.
Stayed here upon arriving in Accra (quick cab ride) before heading out to Kumasi the next day. The hotel is clean and quiet, and well appointed. I felt quite safe there as a solo female traveler. The room was a nice size, the beds comfy, and the next day I was able to easily walk to a couple of places I wanted to explore. I had dinner in the restaurant, but wouldn't choose that option again. It was one of the poorer meals I had during my 2.5 weeks in Ghana.
The room was spacious with nice lounge chair. The bathroom had all the little things that make the hotel stay a wonderful experience. Room service was impeccable. Hotel food a bit pricey but tasty all the same.
Hotel is very close to the airport (less than 15 minutes). They have free airport shuttles on the hour. Check in was ok. Rooms were simple, clean and comfortable. Shower was good with good shower power. TV kept acting up, like the satellite signal was being interrupted by bad weather. They have good and free wifi. Breakfast could be improved. The variety is a bit basic and I struggled through most breakfasts to find something I was fully happy with. The Ghanaian (African) restaurant at the premises has AMAZING food, but pathetic service. The service lets them down- slow and non responsive staff. I went for a pedicure at the salon at the hotel- and I would never recommend for anyone to go there for a pedicure. The lady providing service just could not do a basic pedicure. That was a waster of my $10. I think for my meeting, it was adequate.
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within 2 miles (3 km) of Accra Mall, Best Western Premier Accra Airport Hotel is within 3 miles (5 km) of Flagstaff House. This 109-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi. It's in central Accra and also close to W.E.B. Dubois Center and W.E.B. DuBois Center.
Free full breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. Enjoy dining at one of 2 onsite restaurants including Zara, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room.
Best Western Premier Accra Airport Hotel's 109 air-conditioned rooms provide refrigerators, minibars, and coffee makers. 23-inch LCD TVs come with satellite channels and first-run movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, free bottled water, and safes.
Best Western Premier Accra Airport Hotel features a nightclub, an outdoor pool, and a children's pool. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
63.0% of guests recommend this hotelTotal of 349 reviews