Best Western Premier Accra Airport Hotel4.0 out of 5.0
Recent guest reviews
I have stayed multiple times at the Best Western Premier. Perfectly located close to the airport, it is my go to place when I am in Accra. A big thank you to all the hotel staff for always making my stay an enjoyable one.
Terrible. Rita M. at the front desk is a rude, impolite and untruthful. We are regular guests at this hotel, we visit every 2 weeks here for a weekend break as well as bring our foreign guests and she gives us an issue every time we arrive. Today, she LIED to us stating that the hotel was completely booked when we requested her to give us a higher floor room with the pool view. She put us on the 2nd floor at the very end of the hallway. We are loyal customers with Best Western Accra and Atlantic, However now we are sick and tired of this nonsensical behavior Rita has been providing us with. We are paying to relax and enjoy our stay however people like Rita annoy us with petty lies and deceit. We would HIGHLY recommend disciplinary action with Rita to avoid guests being treated unfairly. We will continue to patronize Best Western as our weekend getaway hotel. We recommend guests not to interact with Rita M. at the reception to avoid being disappointed.
Stayed here for a few days for business meeting. Front desk quite professional. Room itself was spacious. Bed was comfortable with complimentary morning robe. Nice writing desk with good desk lamp for the business traveller. Bathroom is clean as well with basic toiletories available. Shower though quite poor with the water pressure low at lower temperatures making a trip to the shower quite uncomfortable. Restaurant serves buffet and a la carte options. Chef prepared pasta was actually quite good. Although buffet has quite an array of foods, the local foods were rather disappointing so if you're a local, please stay off the local foods as I got similar responses from other guests at the hotel. All in all, a very good hotel in a very convenient and quiet location
My daughter and I stayed here for 2 nights after a family visit in Liberia. We wanted a hotel close to the airport. They have a free airport shuttle. This is just like an American hotel. The room was large and very comfortable. Free breakfast. Room service was great. The best feature is the ability to extend checkout to 7pm for $100. Our flight out wasn’t until 10:30pm. We stayed in air conditioned comfort and watched the French Open until it was time to leave for the airport. We also bargained and got a driver to take us to the Volta River dam and a boat ride the day before we left. Great way to end a trip.
"We had the most fabulous stay at Best Western Premier Accra Airport Hotel. The staff was incredible, going above and beyond to ensure we enjoyed our stay. The hotel itself has 3 wonderful restaurants and the food was great. We will certainly stay there again."
From cockroaches on the walls of the salon, to broken/unusable material and products... The price list mentioned gel nails however this could not be offered. The beautician tried to use regular nail polish on top of my gel nails, that she could not remove, and we lost an entire afternoon trying to dry layers and layers of nail polish that were smudged and of course didn’t look presentable. At the end I had to request for it to be removed. Waxing was even worse, as it was impossible from the start, and yet another was of time. The room was not arranged properly or clean and neat and the products were of an extremely poor quality: the wax too tick, the stripes were pieces of cloth which lost fabric that got attached to the greasy waxed skin, the service took longer than usual and it was not completed. A complaint was made at the front desk. The prices were cheap, could this be the reason of such a terrible service? Why not increase the prices, set up a presentable salon, give proper training to the beautician and serve the customers with at least an average quality material?! I left extremely disappointed and with waxing to be done.
Had a good sleepover at this spot. Spacious clean room. Friendly staff. No noise. Buffet is okay. Bathroom hot water wasn't great. Make sure you are charged in the correct currency, my friend was charged in US instead of Ghana and its a schlep to reverse it.
Horrible stay in this hotel. Lots of noise on the corridors namely during the morning with doors constantly slamming hard and housekeeping talking loud. Air conditioning working badly namely in the rooms and in the breakfast room. Taps and shower water temperature hard to control. Very poor breakfast. Receptionists not able to answer to simple questions like changing the name of the company in the final invoice.
Despite being newer, clean, polite staff and well equipped, this hotel has terrible customer service and I will never stay in it again due to the ignorant general manager failing to resolve multiple concerns, including noisy patrons in the dining room during supper, power blackouts leaving the bathroom in total darkness while in the shower with no back-up emergency lights, WiFi failing every day, television not working, no customer service in the pool area, half the breakfast buffet cold every morning, room fridges that do not work and the list goes on............ Have written Best Western to request an audit of this hotel using their brand. Worst Best Western I have ever stayed at.
we were booked into ten rooms ranging from premium to standard. myself and my husband had to change rooms a total of four times within a five night stay because of problems in each room - bad water pressure, ac not working, room too tiny for what it was supposed to be. the other guests in our party had to change rooms a couple of times as well for reasons like bad water pressure, ac not working, toilet overflooding. the worst aspect of it all was the lack of any kind of apologetic behaviour from the front desk staff. they were otherwise nice but whenever there was an issue, they did very little to show that they actually cared. on several occasions, we were told they would get back to us to resolve one problem or the other and we would never hear from them again. we literally spent out entire stay changing rooms and arguing for better service. all at whopping costs of far far better hotels in the UK. for what we got here, the prices per night are atrocious. they have a lot of work to do mainly on the customer service front to make this place what it could be.
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within 2 miles (3 km) of Accra Mall, Best Western Premier Accra Airport Hotel is within 3 miles (5 km) of W.E.B. DuBois Center. This 109-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi. It's in central Accra and also close to Wheel Story House and U.S. Embassy.
Free full breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. Enjoy dining at one of 2 onsite restaurants including Zara, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room.
Best Western Premier Accra Airport Hotel's 109 air-conditioned rooms provide refrigerators, minibars, and coffee makers. 23-inch LCD TVs come with satellite channels and first-run movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, free bottled water, and safes.
Best Western Premier Accra Airport Hotel features a nightclub, an outdoor pool, and a children's pool. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
63.0% of guests recommend this hotelTotal of 360 reviews