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Mercure Hotel Aachen am Dom

3.5 star property
Hotel in Aachen with a 24-hour front desk

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Photo gallery for Mercure Hotel Aachen am Dom

View from property
Reception
Exterior
Daily buffet breakfast (EUR 24 per person)
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
Peterstr. 1, Aachen, NW, 52062
  • Place, Aachen Town Hall
    ‪4 min walk‬
  • Place, Aachen Cathedral
    ‪5 min walk‬
  • Place, Carolus Thermen Bad Aachen
    ‪15 min walk‬
  • Airport, Maastricht (MST-Maastricht - Aachen)
    ‪45 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 Double Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed with Sofa bed

Privilege, Room, 1 Double Bed with Sofa bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Privilege, Room, 1 Double Bed with Sofa bed

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Twin Bed, Accessible

Standard Room, 1 Twin Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Twin Bed, Accessible

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Twin Bed

8.6 out of 10
Excellent
(4 reviews)
  • 183 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(19 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

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  • Pet friendly
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About the neighborhood

Aachen

Located in Aachen-Mitte, Mercure Hotel Aachen am Dom is adjacent to Elisenbrunnen and within a 5-minute walk of Couven Museum. The 117 rooms at this 3.5-star hotel include coffee makers and LCD TVs.

What's nearby

  • Aachen Town Hall - 4 min walk - 0.3 miles
  • Theater Aachen - 4 min walk - 0.3 miles
  • Aachen Cathedral - 5 min walk - 0.3 miles
  • RWTH Aachen University - 7 min walk - 0.4 miles
  • Carolus Thermen Bad Aachen - 15 min walk - 0.8 miles

Getting around

  • Eurogress Aachen Bus Stop - 9 min walk
  • Cologne - Bonn Airport (CGN) - 63 min drive

Restaurants

  • ‪Eiscafé Elisenbrunnen - ‬2 min walk
  • ‪Zoom Döner - ‬3 min walk
  • ‪König City - ‬1 min walk
  • ‪Nobis Printen - ‬2 min walk
  • ‪DINEA Café & Restaurant - ‬7 min walk

About this property

Mercure Hotel Aachen am Dom

Hotel in Aachen with a 24-hour front desk
Mercure Hotel Aachen am Dom features free WiFi in public areas and a vending machine. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage.
Guests can expect free WiFi and LCD TVs with satellite channels and pay movies. Other standard amenities include coffee makers, hair dryers, and safes. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Bar (on property)
Motel One Aachen
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
9.0 out of 10, Wonderful, 356 reviews
$96 nightly
The price is $108
Jan 25 - Jan 26
Total with taxes and fees
Motel One Aachen

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 18 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (34 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 19 per pet, per night
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 21 nights. This tax does not apply to children under 6 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Nearby parking fee: EUR 18 per night
  • Pet fee: EUR 19 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Dom Aachen
Mercure Aachen am Dom
Mercure am Dom
Mercure Hotel Aachen
Mercure Hotel Aachen am Dom
Mercure Hotel am Dom
Accor Hotel Aachen Am Dom
Mercure Aachen Am Dom Aachen
Mercure Hotel Aachen am Dom Hotel
Mercure Hotel Aachen am Dom Aachen
Mercure Hotel Aachen am Dom Hotel Aachen

Frequently asked questions

Is free cancellation available at Mercure Hotel Aachen am Dom?

Mercure Hotel Aachen am Dom provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What's there to do around Mercure Hotel Aachen am Dom?

This hotel is situated in Aachen-Mitte, just steps from Couven Museum and Aachen Town Hall, and within a short walk of Aachen Cathedral. You'll also find Eurogress Aachen and Carolus Thermen Bad Aachen less than a mile away.

Will I be able to park at Mercure Hotel Aachen am Dom?

No, there isn't parking at this hotel.

Does Mercure Hotel Aachen am Dom include a casino at the property?

No, Mercure Hotel Aachen am Dom doesn't have a casino.

Is there an indoor pool at Mercure Hotel Aachen am Dom?

No, there is no indoor pool at this hotel.

Are there hot tubs at Mercure Hotel Aachen am Dom?

No, this hotel doesn't have a spa tub.

Does Mercure Hotel Aachen am Dom have a restaurant with a breakfast menu?

Mercure Hotel Aachen am Dom offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does Mercure Hotel Aachen am Dom allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Mercure Hotel Aachen am Dom for a fee of EUR 19 per pet, per night.

Does Mercure Hotel Aachen am Dom have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Mercure Hotel Aachen am Dom?

The closest major airport to Mercure Hotel Aachen am Dom is Maastricht (MST-Maastricht - Aachen), which is 25.2 mi away (38 minutes by car). Another top airport is Liege (LGG), which is around 28.9 mi away.

Can I book a room with a balcony at Mercure Hotel Aachen am Dom?

No, at Mercure Hotel Aachen am Dom, there aren't any guestrooms that list a balcony.

Mercure Hotel Aachen am Dom Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 287 out of 701 reviews
Rating 8 - Good. 309 out of 701 reviews
Rating 6 - Okay. 79 out of 701 reviews
Rating 4 - Poor. 14 out of 701 reviews
Rating 2 - Terrible. 12 out of 701 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was soooooo comfortable and the staff was very helpful - not just professional but friendly and welcoming. We had a small issue with our car, we parked it in fron of the hotel to check in and by the time we got back out, there was a police officer writing us up. The officer saw we really were unloading and cancelled the ticket, but the staff got quite upset as they normally have an arrangement with the police that before writing up someone on the special spott "for unloading only" they check with reception if the people are indeed checking in and I just know the emlployee must have given him an earful when she spotted him...
Stayed 1 night in Oct 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good for more than one night

Lovely staff, top floor room with dedicated lift and panoramic views, thoroughly enjoyable
Stayed 3 nights in Sep 2025

8/10 Good

William

Stayed 1 night in Sep 2025

6/10 Okay

Briana

Liked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A week in Aachen

Hotel staff were always very helpful.Room was clean and tidy.Location ideal for all amenities in Aachen town centre.All in all a very pleasant stay.
Stayed 7 nights in Aug 2025

8/10 Good

Stephen, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Just a bit long in the tooth, eg base plate for wall card insertion came loose w insertion, exposing wires, responded to forceful pressure back against wall. But super functional otherwise.
Stayed 2 nights in Sep 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Very close to historical centre. Staff is polite.
Stayed 1 night in Aug 2025

6/10 Okay

Sibel

Stayed 2 nights in Aug 2025

10/10 Excellent

Hayam

Stayed 4 nights in Aug 2025

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Could Improve

Room was cleaned, but walls were very scuffed, curtains dirty. Someone killed a bug on the wall with a shoe, big guts were still there and shoe mark as well. Breakfast was great, and staff were friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel stay. Great breakfast and big windows in room.
Stayed 4 nights in Jul 2025

10/10 Excellent

kyusik

Liked: Cleanliness, staff & service, property conditions & facilities
near amdom very good location
Stayed 4 nights in Jul 2025

10/10 Excellent

Carl, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check-in experience. I loved the room which was very clean and spacious very well done.
Stayed 1 night in Jun 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

HASSAN

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, walkable distance to most of the old city, a friendly staff
Stayed 5 nights in Apr 2025

10/10 Excellent

RUDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nikolas

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable

My second visit in this hotel , for us everything is good 👍
Stayed 7 nights in Mar 2025

6/10 Okay

Caitlin

Stayed 1 night in Dec 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for two nights. It's a really convenient location for the Altstadt, cathedral and Christmas markets. The staff were very friendly and helpful, the hotel is clean and in good condition, and our room was comfortable. We did hear some noise from the street in the night, but that was the only minor issue. Overall we were very happy with our stay here.
Stayed 2 nights in Nov 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time at this hotel. Staff were wonderful.
Stayed 3 nights in Dec 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities
They are very rude and will not give you a chance to late checkout not even a minute which is very terrible.
Stayed 2 nights in Oct 2024

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms were spacious and very clean! Hotel spotless and a great location for walking everywhere!
Stayed 2 nights in Sep 2024