Located in Zona Hotelera, Hotel Zulum is adjacent to Tulum Beach and within a 10-minute stroll of Ven a la Luz Sculpture. This 3-star hotel welcomes guests with 35 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
What's nearby
Tulum Beach - 1 min walk
Ven a la Luz Sculpture - 8 min walk
Tulum National Park - 4 min drive
Tulum Mayan Ruins - 14 min drive
Playa Paraiso - 16 min drive
Getting around
The nearest major airport is Tulum Intl. Airport (TQO): 57-min drive, 28.4 mi/45.7 km.
Restaurants
Chambao - 1 min walk
Mia Restaurant & Beach Club - 4 min walk
Checkpoint Ciao - 7 min walk
Casa Jaguar - 9 min walk
Taboo Beach Club - 1 min walk
About this property
Hotel Zulum
Beachfront hotel with calming spa services
Guests staying at Hotel Zulum enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for MXN 875 per person one-way. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. Other amenities at this beach hotel include a terrace, laundry facilities, and wedding services.
Guests can stay connected with free WiFi. In-room massages are available, and other amenities include ceiling fans and free toiletries. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Food and drink
2 bars/lounges
2 restaurants
Snack bar/deli
Restaurants on site
Zulum
Things to do
Full-service spa
Outdoor pool
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Tour and ticket assistance
Wedding services
Outdoors
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Terrace
Full-service spa
In-room massages
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
No elevator
More
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Private bathroom
Shower
Towels
Food and drink
Free bottled water
Limited room service
More
Ceiling fan
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
This property welcomes pets for MXN 750 per pet, per day
Dogs and cats only
Service animals exempt from fees
Children and extra beds
This property doesn't allow children 8 and younger (only guests older than 8 are allowed)
Property payment types
Important information
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Airport shuttle fee: MXN 875 per person (one-way)
Pet fee: MXN 750 per pet, per day
Service animals are exempt from fees
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Additional information about polices, regulations, and more:
There are no elevators.
No cribs or infant beds are available.
Property is also known as
Hotel Zulum
Hotel Zulum tulum
Zulum
Zulum Hotel
Zulum tulum
Hotel Zulum Hotel
Hotel Zulum Tulum
Hotel Zulum Hotel Tulum
Frequently asked questions
Are free cancellation options available at Hotel Zulum?
Hotel Zulum offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.
What's there to see around Hotel Zulum?
This hotel is situated in Zona Hotelera within a 10-minute walk of Tulum Beach and Ven a la Luz Sculpture. You'll also find Playa Paraiso and Tulum National Park within a short drive.
Is there parking available at Hotel Zulum?
Yes, self parking is offered for free at the hotel.
Is a spa located at Hotel Zulum?
There is a full-service spa available for guests to enjoy and services include massages.
Does Hotel Zulum include a casino on the premises?
No, Hotel Zulum doesn't have a casino.
Is there an indoor pool at Hotel Zulum?
No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.
Is Hotel Zulum good for couples?
This beachfront hotel offers many amenities for couples, including in-room massages as well as an outdoor pool and 2 bars.
Does Hotel Zulum have a hot tub?
No, there isn't a spa tub at this hotel.
Does Hotel Zulum have a restaurant with a breakfast menu?
Yes, Hotel Zulum has 2 restaurants, and serves breakfast for a surcharge.
Will Hotel Zulum allow pets to stay for free?
Although they can't stay for free, cats and dogs are welcome at Hotel Zulum for a fee of MXN 750 per pet, per day.
Does Hotel Zulum have connecting rooms?
No, this hotel doesn't feature connecting guestrooms.
Where is the closest airport to Hotel Zulum?
The closest major airport to Hotel Zulum is Tulum Intl. Airport (TQO), which is 28.4 mi away (57 minutes by car).
Are there rooms with balconies at Hotel Zulum?
No, you won't find guestrooms with balconies at Hotel Zulum.
Does Hotel Zulum offer wedding services?
If wedding bells are in your future, take advantage of the wedding venue at Hotel Zulum.
Hotel Zulum Reviews
Reviews
6.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Mosquitos in room, property run down, beach chairs falling apart, pool dirty and not cleaned, staff are great, food is also pretty good. Don’t be so cheap and spend more to stay at a place that is comfortable. There is no ac so you will be sweating all night with 1 fan in a hot room. Would never stay here again, you have been warned.
Water was cold the first two days. No hot shower
Extremely poor lighting
Bathroom set up very uncomfortable
Power outage in different occasions that lasted more than 10 minutes.
Rooms are of very poor condition, no AC, smell of mold. Hot water faucet was broken and “continental breakfast was a joke”, it was a tiny banana and watermelon (or probably 3rd of it) sliced into tiny peaces. Ocean area was nice though