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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Luxury property on the beach, with 10 outdoor swimming pools
VIP Access

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16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
Premium bedding, pillowtop beds, free minibar items, in-room safe
Outdoor wedding area
Outdoor wedding area
Separate tub and shower, jetted tub, rainfall showerhead
Reviews
9.0

Wonderful

Popular amenities

  • Hot Tub
  • Gym
  • Spa
  • Breakfast included
  • On private beach
  • Restaurant

Explore the area

Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Popular LocationPlaya Mujeres Golf Club9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)39 min drive
  • Popular LocationIsla Mujeres Ferry Terminal82 min drive
  • Popular LocationNorth Beach88 min drive

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Room options

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

  • 947 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Finest Club Junior Swim-Up Suite

View from room

Finest Club Junior Swim-Up Suite

8.9/10 Excellent
  • 800 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Spa Or Pool View

Premium bedding, pillowtop beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

9/10 Wonderful
  • 771 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

9/10 Wonderful
  • 943 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

9.2/10 Wonderful
  • 1550 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite Ocean View

View from room

Finest Club Junior Suite Ocean View

8.4/10 Very Good
  • 775 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite

View from room

Family Suite

  • 947 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Excellence Club Junior Suite Pool View

View from room

Excellence Club Junior Suite Pool View

  • 755 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Two-Story Rooftop Terrace Suite with Plunge Pool

9.8/10 Exceptional
  • 1600 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite Pool View

View from room

Finest Club Junior Suite Pool View

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pool Family Suite

View from room

Pool Family Suite

  • 1701 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Excellence Club Junior Suite Ocean View

Terrace/patio

Excellence Club Junior Suite Ocean View

9.5/10 Exceptional
  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

9.1/10 Wonderful
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Plunge Pool

Balcony view

Excellence Club Two-Story Rooftop Terrace Suite Plunge Pool

9.6/10 Exceptional
  • 1600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-up Suite

View from room

Excellence Club Junior Swim-up Suite

9.5/10 Exceptional
  • 775 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Punta Sam

Located in Playa Mujeres within a short walk of Mujeres Beach, Finest Playa Mujeres by The Excellence Collection - All Inclusive is within a mile (2 km) of Punta Sam Ferry Terminal. This 450-room, 5-star property welcomes business and leisure travelers with 10 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 9 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • North Beach - 88 min drive
  • Dolphin Discovery - 88 min drive

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 40-min drive, 17.8 mi/28.7 km.

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Blanca Blue - ‬6 min drive
  • ‪El Suspiro - ‬7 min drive
  • ‪Duke’s Lobster & Seafood - ‬1 min walk

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor swimming pools
Finest Playa Mujeres by The Excellence Collection - All Inclusive features a private beach, a full-service spa, and 10 outdoor pools. Free valet parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.
Guests can expect free WiFi and LED TVs with satellite channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, sitting areas, and free minibar items are other standard amenities.
A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir /Eleganc
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorized watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (16,996 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Can I book all-inclusive rate plans at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include kayaking, soccer, and tennis.

How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

As of Jun 9, 2024, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection - All Inclusive on Jun 10, 2024 start from $647.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What is there to do close to Finest Playa Mujeres by The Excellence Collection - All Inclusive?

This property is situated in Playa Mujeres within a short 14-minute walk of Mujeres Beach. You'll also find Playa Mujeres Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Will I be able to park at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

One Spa is the property's spa and services include Swedish massages, prenatal massages, aromatherapy, and reflexology.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a casino at the property?

No, Finest Playa Mujeres by The Excellence Collection - All Inclusive doesn't have a casino.

Will I find an indoor pool at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 10 outdoor pools and a spa tub.

Is Finest Playa Mujeres by The Excellence Collection - All Inclusive a good place to stay for couples?

There are many amenities for couples at this all-inclusive property, including a private beach and a beach bar plus some guestrooms feature private pools.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a restaurant that serves breakfast?

Yes, Finest Playa Mujeres by The Excellence Collection - All Inclusive has 12 restaurants, and serves free full breakfasts.

Will Finest Playa Mujeres by The Excellence Collection - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Finest Playa Mujeres by The Excellence Collection - All Inclusive?

The closest major airport to Finest Playa Mujeres by The Excellence Collection - All Inclusive is Cancun Intl. Airport (CUN), which is 17.8 mi away (40 minutes by car).

Can I book a room with a balcony at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yes, every guestroom at Finest Playa Mujeres by The Excellence Collection - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive host weddings?

There are wedding services available at Finest Playa Mujeres by The Excellence Collection - All Inclusive if that's in your vacation plans.

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 694 out of 1011 reviews" "
Rating 8 - Good. 162 out of 1011 reviews" "
Rating 6 - Okay. 81 out of 1011 reviews" "
Rating 4 - Poor. 32 out of 1011 reviews" "
Rating 2 - Terrible. 42 out of 1011 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again The finest cancun delivers nothing but excellence. This is our third time at this resort over the past three years and the experience has never been anything other than absolutely wonderful. Ximena welcomed us per our Expedia rewards level and had a bottle of champagne and a plate of fresh tropical fruits ready for us in our room. Dining options are excellent considering this is an all inclusive. The facilities are beautiful clean and well maintained. No matter the number of people it never feels crowded or in anything other than pristine conditions. The staff is SUPERB everywhere around the resort. Very grateful for all the special attentions from Javier Cambrianis, Enrique and our Chef from Merida at Lizo, as well as the amazing Javier and Carlos at the Finest Club Beach area, and Rocky and Roger at Duke’s. Everyone made our time here absolutely unforgettable. We were treated like royalty all around. We will continue to come back. Don’t look any further, the Finest is the hotel in Cancun for the best family vacation.
Stayed 3 nights in May 2024

10/10 Excellent

Neeti

Traveled with family and small children, Traveled with family
Had a wonderful stay. They cater to families and made our holiday stress free and convenient with the amenities provided.
Stayed 5 nights in Apr 2024

10/10 Excellent

Colin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing time celebrating a wedding and my wife bday. The service was absolutely the best part of the trip. They went above and beyond to make us feel like royalty.
Stayed 1 night in Apr 2024

10/10 Excellent

Jill, Chester Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and I can’t say enough about this property. This is our third time here.
Stayed 5 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

SAUD

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and facilities.
Stayed 5 nights in Mar 2024

4/10 Poor

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food quality was terrible. Unsure how there are so many positive reviews on this resort.
Stayed 5 nights in Mar 2024

8/10 Good

Alexey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A pretty good hotel, well kept gardens, good food, good service, great beach, beach towels are easy to pick up and are in abundance, good entertainment, great kids club. Why 4 stars: mosquitoes (I did ask them to spray more when leaving), too dim energy saving lights in the buffet area, would benefit from having more beach chairs.
Stayed 7 nights in Feb 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ease of getting and general quiet and 'at ease' feeling of the property was great. The dinner restaurant standouts were the French restaurant and the steakhouse. Impeccable service anywhere you go. This is definitely a resort to bring young children as there were many around (we don't have children but were unbothered).
Stayed 4 nights in Feb 2024

10/10 Excellent

Ann Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024