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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
Elegant adults-only property on the beach
VIP Access

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Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Couples treatment rooms, sauna, spa tub, steam room, body treatments
Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe
Coffee shop
Theater show
Presidential Suite | Bathroom | Separate tub and shower, jetted tub, rainfall showerhead
Reviews
9.4

Exceptional

Popular amenities

  • All inclusive
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Hot TubHot TubHot Tub
  • Pool

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • Popular LocationLa Isla Shopping Mall15 min walk
  • Popular LocationCancun Interactive Aquarium17 min walk
  • Popular LocationTortuga Beach6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)21 min drive

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite Double

9.5/10 Exceptional
  • 656 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Swim Up Suite King

9.3/10 Wonderful
  • 850 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Double

9.4/10 Exceptional
  • 656 sq ft
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite King

9.3/10 Wonderful
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite King

9.4/10 Exceptional
  • 656 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite Double

9.8/10 Exceptional
  • 656 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite King

9.3/10 Wonderful
  • 656 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Luxury Suite King

8.7/10 Excellent
  • 764 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite

  • 1334 sq ft
  • Ocean view
  • Sleeps 2

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of La Isla Shopping Mall, Hyatt Zilara Cancun - Adults Only - All Inclusive is within a mile (2 km) of other popular sights such as Forum By The Sea Mall. This 307-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • La Isla Shopping Mall - 15 min walk
  • Cancun Interactive Aquarium - 17 min walk
  • Chac Mool Beach - 18 min walk
  • Cancun Convention Center - 2 min drive
  • Tortuga Beach - 6 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 21-min drive, 13.2 mi/21.3 km.

Restaurants

  • Snack Grand Park - 9 min walk
  • Lobby Bar - 3 min walk
  • Bubba Gump Shrimp Co. - 2 min walk
  • Sweet & Coffee - 8 min walk
  • Umami - 7 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Elegant adults-only property on the beach
Guests of Hyatt Zilara Cancun - Adults Only - All Inclusive have access to a full-service spa, 2 outdoor pools, and karaoke. If you plan to drive, free valet parking is available. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.
LED TVs come with cable channels. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Free minibar items, furnished balconies or patios, and coffee makers are also available.
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asiana
  • La Adelita Cantina
  • Maria Marie
  • Punta Vista
  • Spice

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (6,781 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Frequently asked questions

Can I book all-inclusive options at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, volleyball, and bartending classes.

How much does it cost to stay at Hyatt Zilara Cancun - Adults Only - All Inclusive?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - Adults Only - All Inclusive on Jun 28, 2024 start from $465.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do around Hyatt Zilara Cancun - Adults Only - All Inclusive?

This property is situated in Zona Hotelera within a short 15-minute walk of La Isla Shopping Mall and also 18 minutes on foot from Chac Mool Beach. You'll also find Forum Beach and Gaviota Azul Beach within a short drive.

Will I be able to park at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Hyatt Zilara Cancun - Adults Only - All Inclusive?

There is a full-service spa available for guests to enjoy and services include prenatal massages, hot stone massages, hydrotherapy, and body wraps.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive include a casino at the property?

No, Hyatt Zilara Cancun - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a spa tub.

Is Hyatt Zilara Cancun - Adults Only - All Inclusive good for couples?

This adults-only all-inclusive property offers plenty of amenities for couples including a beach bar, 2 outdoor pools, and a beachfront restaurant.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hyatt Zilara Cancun - Adults Only - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Zilara Cancun - Adults Only - All Inclusive.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Hyatt Zilara Cancun - Adults Only - All Inclusive?

The closest major airport to Hyatt Zilara Cancun - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 13.2 mi away (21 minutes by car).

Can I book a room with a balcony at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, every guestroom at Hyatt Zilara Cancun - Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean or pool views.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive host weddings?

There are wedding services available at Hyatt Zilara Cancun - Adults Only - All Inclusive if that's in your vacation plans.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1489 out of 1842 reviews" "
Rating 8 - Good. 219 out of 1842 reviews" "
Rating 6 - Okay. 71 out of 1842 reviews" "
Rating 4 - Poor. 36 out of 1842 reviews" "
Rating 2 - Terrible. 27 out of 1842 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, great view and the concierge especially Jocyline were great.
Stayed 7 nights in Feb 2024

10/10 Excellent

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, food, and experience. The beach at the Zilara is all you could dream of and more - it is extremely well maintained, the waves are great for swimming, and you can walk along the water past other resorts. Entertainment - fitness classes, shows, and culinary class - are good. And the food was overall great, but you can skip the hibachi.
Stayed 6 nights in Feb 2024

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved how it didn’t feel to big, I love that every staff interaction was pleasant. It was was a flawless experience.
Stayed 5 nights in Feb 2024

10/10 Excellent

Christye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hyatt Zilara was amazing! Staff went above and beyond to help with any needs or questions. Property was amazing and well kept. Beach area was well kept and maintained. Grounds never felt crowded and we never had to wait for any restaurant/bar services.
Stayed 4 nights in Feb 2024

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and hotel are very nice. Pool is heated and well maintained. Service is excellent and food was good. Great hotel for couple or older adults. Shows are ok and everything shuts down by 11pm. Not a late night party hotel but still a lot of fun.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was absolutely incredible!! The staff was really helpful!
Stayed 5 nights in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly and accommodating. The food, where to start, so many options. The beach is large, kept free of seaweed. Cabana's everywhere some to rent and some free. They are doing updates and repairs on some of the property, but you really don't notice it. The spa oh the spa. Does the term, "wet noodle mean anything?" That's how I felt when I left my experince.
Stayed 7 nights in Feb 2024

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing! The staff was WONDERFUL, and food was amazing! I truly do not think I could ever stay anywhere else in Cancun. 10\10
Stayed 6 nights in Feb 2024

10/10 Excellent

Eve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterfront cabanas were awesome.
Stayed 3 nights in Feb 2024