Located in Riviera Maya, this aparthotel is within a 15-minute drive of popular attractions such as Gran Coyote Golf and Maroma Beach. This 257-room, 4.5-star aparthotel has 2 outdoor pools along with a private beach and a full-service spa.
The preferred airport is Cancun Intl. Airport (CUN): 42-min drive, 28.3 mi/45.5 km.
Restaurants
Jaal-Ha - 12 min drive
El Charro - 11 min drive
Black & White - 11 min drive
Bar Columpios - 12 min drive
Beach Bar - 12 min drive
About this property
Entire place
Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
Luxury aparthotel on the beach, with 2 outdoor swimming pools
This aparthotel features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive aparthotel include a children's pool, a gym, and a sauna.
The apartment has an array of amenities, including free minibar items, a furnished balcony, and an iPod dock. A flat-screen TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers, free toiletries, and bathrobes. Other standard amenities include a sofa bed, a coffee maker, and a safe.
A private beach and complimentary bicycles are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Languages
English, Spanish
Property amenities
Beach
On a private white sand beach
Beach cabanas (surcharge)
Beach loungers
Beach towels
Pool/Spa
2 outdoor pools
Aromatherapy
Facials
Full-service spa
Hot stone massages
Manicures/pedicures
Pool loungers
Pool umbrellas
Reflexology
Sauna
Spa tub
Steam room
Internet
Available in the apartment: Free WiFi
Parking and transportation
Free theme park shuttle
Free self parking on site
Onsite parking includes off-street options
Family friendly
Babysitting (surcharge)
Children's pool
Free children's club
Restaurants on site
Casa Las Islas
Hacienda Grill
Il Forno
Kotori
Porto Bello
Food and drink
Coffee/tea maker
Dining
Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
3 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
Free stocked minibar
Room service (24 hours)
Bedrooms
Bedsheets provided
Double sofa bed
Bathroom
1 bathroom
Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Towels provided
Entertainment
DVD player
Flat-screen TV with satellite channels
iPod dock
Outdoor areas
Furnished balcony
Garden
Terrace
Laundry
Dry cleaning/laundry service
Laundry facilities
Work spaces
Meeting room
Climate control
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessibility
Smoke-free property
Services and conveniences
24-hour front desk
ATM
Blackout drapes
Concierge services
Free bottled water
Gift shop/newsstand
Housekeeping (daily)
Iron/ironing board
Luggage storage
Multilingual staff
Porter/bellhop
Safe
Tour and ticket assistance
Wedding services
Things to do
Beach volleyball on site
Beach yoga on site
Billiards/pool table on site
Children's pool on site
Ecotours on site
Free bicycle rentals on site
Free children's club on site
Gym on site
Hiking/biking trails on site
Kayaking on site
Mini golf on site
Segway rentals/tours on site
Snorkeling on site
Hiking/biking trails nearby
Scuba diving nearby
Safety features
Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
Security system
Window guards
Fire extinguisher
General
257 units
4 floors
5 buildings
Access via exterior corridors
Ballroom
Connecting units available
Ecotours
Free bicycle rentals
Garden
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
This property doesn't allow pets
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
These are all of the charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in: 3 PM
Check-out: 11 AM
Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
Contactless check-in and contactless check-out are available.
Additional information about polices, regulations, and more:
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No rollaway or extra beds are available.
Property is also known as
Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Frequently asked questions
Will I find all-inclusive options at this aparthotel?
This aparthotel is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and mini golf.
How much does it cost to stay at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
As of Jun 8, 2024, prices found for a 1-night stay for 2 adults at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive on Jun 20, 2024 start from $229.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is free cancellation available at this aparthotel?
This aparthotel provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.
What's there to see within easy reach of this aparthotel?
This aparthotel is situated in Riviera Maya, just steps from Tres Rios Ecopark. You'll also find Maroma Beach and El Camaleón Mayakoba Golf Course within a short drive.
Is there parking available at this aparthotel?
Yes, self parking is offered for free at the aparthotel.
Is there a spa available at this aparthotel?
Ya Ax Che is the aparthotel's spa and services include hot stone massages, reflexology, and aromatherapy.
Is this aparthotel adjacent to a casino?
No, this aparthotel is not connected to a casino.
Will I find an indoor pool at this aparthotel?
No, this aparthotel doesn't have an indoor pool; however, there are 2 outdoor pools and a spa tub.
What will couples enjoy most about a stay at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
There are plenty of amenities for couples at this aparthotel, including a private beach, a beach bar, and 2 outdoor pools.
Are there hot tubs at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
Yes, guests can enjoy a spa tub at this aparthotel.
Does this aparthotel provide breakfast?
Yes, this aparthotel has 6 restaurants, and serves free buffet breakfast each morning.
Will this aparthotel allow pets to stay free of charge?
No, pets aren't allowed at this aparthotel.
Does this aparthotel have connecting rooms?
Yes, there are connecting guestrooms at this aparthotel book for your group event or vacation.
How far is the airport from this aparthotel?
The closest major airport to this aparthotel is Cozumel Intl. Airport (CZM), which is 29.8 mi away (268 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is located 28.3 mi away (42-minute drive).
Can I book a room with a balcony at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
Yes, every apartment at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive comes with a furnished balcony with some featuring canal or garden views.
Does this aparthotel have a wedding venue?
Take advantage of the wedding venue at this aparthotel if you plan to say "I do" during your trip.
Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 287 out of 696 reviews" "
10 - Excellent
287
Rating 8 - Good. 190 out of 696 reviews" "
8 - Good
190
Rating 6 - Okay. 88 out of 696 reviews" "
6 - Okay
88
Rating 4 - Poor. 70 out of 696 reviews" "
4 - Poor
70
Rating 2 - Terrible. 61 out of 696 reviews" "
2 - Terrible
61
8.8/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Dean
Traveled with family
Feb 25, 2024
Liked: Amenities
The staff was very accommodating the dining areas were flexible for a rather large group. The complex blended in with the surroundings very well.
We were punished because we booked on Expedia!! Upon arrival, we were separated from our group while a manager of some sort told us that we did not have the same privileges that the others had. She offered us the opportunity to attend a 90 minute sales pitch to learn how we could buy into better access, which we declined. The entire place feels salesy and slimy from this point forward.
The entire property is under construction so every time you turn down a hallway, there might be a fresh piece of drywall or construction dust in your way. The property is hardly relaxing because there’s giant bulldozers and pile drivers slamming into the rocks at every turn - right outside the bedroom windows, next to the pools. We walked out to one of the viewing points on the beach and we were chased back by a bulldozer dumping rocks just feet from where we were trying to take photos. Don’t even bother with a massage! All I heard was banging!
All the restaurants are closed or in flux so you end up eating almost every meal in one bland, cavernous room. They claimed one of the perks of membership was lobster, but every time I saw someone try to order one, they said they were out. On top of this, the mosquitoes and coatis are rampant throughout the property making it hard to enjoy.
Most of the staff outside the sales team was great - Kika always had a smile on her face! Juan helped us paint our own souvenirs and always brought them back better!
Would not go back!
Nicole
Stayed 7 nights in Sep 2023
4/10 Poor
Christian, Murray
Sep 8, 2023
Christian
Stayed 6 nights in Sep 2023
10/10 Excellent
Anjani
Traveled with family
Aug 20, 2023
Liked: Cleanliness
Lovely hotel with wonderful facilities.
I had low expectations because of the low reviews but it was actually one of the best resorts I've stayed at! The grounds are incredible, they have multiple cenotes and a gorgeous river that is amazing to snorkel and kayak through. It's the kind of thing people would pay $70+ to do a snorkel tour through, but here it's free! The food was good, the drinks were yummy, and the property was clean and comfortable. There were a ton of activities at the pool and some entertainment at night. We were never bored.
Anjani
Stayed 4 nights in Aug 2023
4/10 Poor
bret
Traveled with partner
Aug 15, 2023
Liked: Cleanliness
Disliked: Amenities
all pools closed up early, all service at pool areas closed up at 6pm. food was terrible. front desk did not follow through on reservation. booked king bed got 2 queens. was told it would get fixed & move to king next day but never did happen. very poor communication. all inclusive does not include everything listed on menu & the upcharge you for certain items. Room service food was by far the worst. Cound not eat it as it looked to be several days old & probably left over from buffet or mex rest. rooms were clean & staff encountered there were friendly.