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Hotel Casa Maya

5.0 star property
Luxury aparthotel on the beach, with 2 outdoor swimming pools

Choose dates to view prices

Photo gallery for Hotel Casa Maya

On the beach, white sand, free beach cabanas, sun loungers
Exterior
Down comforters, minibar, in-room safe, iron/ironing board
Down comforters, minibar, in-room safe, iron/ironing board
Room amenity
Reviews
8.2

Very good

Popular amenities

  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Breakfast available
  • Pool
  • SpaSpaSpa

Explore the area

Map
Cancun, QROO
  • Popular LocationLangosta Beach3 min walk
  • Popular LocationCancun Convention Center6 min drive
  • Popular LocationLa Isla Shopping Mall9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

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Room options

View all photos for Ambassador Suite

Ambassador Suite | Living area | 32-inch flat-screen TV with cable channels, TV

Ambassador Suite

8.5/10 Very Good
  • 775 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Studio

Standard Studio | Down comforters, minibar, in-room safe, iron/ironing board

Standard Studio

8.3/10 Very Good
  • 344 sq ft
  • Studio
  • Sleeps 4

View all photos for Apartment Standard

Down comforters, minibar, in-room safe, iron/ironing board

Apartment Standard

10/10 Exceptional
  • Sleeps 6
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

View all photos for Room Standard

Down comforters, minibar, in-room safe, iron/ironing board

Room Standard

7.9/10 Good
  • Sleeps 4
  • 2 Full Bed(s)

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About the neighborhood

Cancun

Located in Zona Hotelera within a 5-minute walk of Langosta Beach, Hotel Casa Maya is within a few miles (5 km) of other popular sights like Cancun Convention Center. This 321-room, 5-star aparthotel has 2 outdoor pools along with a marina and a water park.
View more Aparthotels in CancunOpens in a new window

What's nearby

  • Langosta Beach - 3 min walk
  • Tortuga Beach - 14 min walk
  • Playa Tortugas - 4 min drive
  • Cancun Convention Center - 6 min drive
  • La Isla Shopping Mall - 9 min drive

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 25-min drive, 14 mi/22.6 km.

Restaurants

  • Las Olas - 10 min walk
  • Venecia - 9 min walk
  • Sport Bar - 9 min walk
  • Lobby Bar - 1 min walk
  • Sirenas Raw Bar - 16 min walk

About this property

Entire place

Hotel Casa Maya

Luxury aparthotel on the beach, with 2 outdoor swimming pools
Hotel Casa Maya features a marina, 2 outdoor pools, and a water park. You can take advantage of free parking, along with an airport shuttle (available on request) for MXN 1600 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with access to locker space, concierge services, and dry cleaning/laundry. Other amenities at this beach aparthotel include a children's pool, a gym, and free WiFi in public areas.
Each apartment has an array of amenities, including a balcony, a microwave, and a minibar. Guests can expect to find free WiFi and a 32-inch flat-screen TV with cable channels. Beds sport down comforters and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, a safe, and a phone.
A marina, a health club, and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Languages

English, Spanish

Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free beach club

Pool/Spa

  • 2 outdoor pools
  • Pool loungers
  • Spa services

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 11:00 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Car not required
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free crib
  • Playground

Restaurants on site

  • La Veranda

Food and drink

  • Coffee/tea maker
  • Microwave

Dining

  • Daily buffet breakfast available for a fee: MXN 370 for adults and MXN 185 for children
  • 2 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Minibar
  • Room service (limited hours)
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Down comforter

Bathroom

  • 1 bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Fireplace in lobby
  • Window screens

Entertainment

  • 32-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Marina
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Free grocery shopping service
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Lockers
  • Luggage storage
  • Mobile key entry
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In an entertainment district
  • Near the airport
  • Near the boardwalk/promenade
  • Near the ocean

Things to do

  • Basketball on site
  • Beach volleyball on site
  • Children's pool on site
  • Free beach club on site
  • Gym on site
  • Health club on site
  • Personal motorized watercraft on site
  • Shopping on site
  • Water park on site
  • Boat tours nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Segway rentals/tours nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Windsurfing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Window guards

General

  • 2 buildings
  • 321 units
  • 8 floors
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from November 1 2023 to December 31 2024 (dates subject to change).
This property will be closed from November 1 2023 to December 31 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 370 for adults and MXN 185 for children
  • Airport shuttle fee: MXN 1600 per vehicle (roundtrip, maximum occupancy 8)
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include window guards
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and window guards.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Is a free cancellation option available at Hotel Casa Maya?

Hotel Casa Maya offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to see near Hotel Casa Maya?

This aparthotel is situated in Zona Hotelera within a short 3-minute walk of Langosta Beach and also 14 minutes on foot from Tortuga Beach. You'll also find La Isla Shopping Mall and Playa Tortugas within a short drive.

Is there parking available at this aparthotel?

Yes, uncovered self parking is offered for free at the aparthotel. Accessible parking is also available for guests.

Does Hotel Casa Maya feature a casino?

No, Hotel Casa Maya doesn't have a casino.

Will I find an indoor pool at Hotel Casa Maya?

No, this aparthotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Hotel Casa Maya?

This beachfront aparthotel offers plenty of amenities for couples including a beach bar, 2 outdoor pools, and a restaurant.

Does Hotel Casa Maya have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Hotel Casa Maya feature a restaurant that includes a breakfast menu?

Yes, Hotel Casa Maya serves buffet breakfast for a surcharge each morning at La Veranda.

Will Hotel Casa Maya allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Casa Maya.

Are there connecting rooms at this aparthotel?

No, there aren't connecting rooms at this aparthotel.

How far is the airport from Hotel Casa Maya?

The closest major airport to Hotel Casa Maya is Cancun Intl. Airport (CUN), which is 14 mi away (25 minutes by car).

Can I book a room with a balcony at Hotel Casa Maya?

Yes, every apartment at Hotel Casa Maya comes with a balcony.

Hotel Casa Maya Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 824 out of 1775 reviews" "
Rating 8 - Good. 505 out of 1775 reviews" "
Rating 6 - Okay. 224 out of 1775 reviews" "
Rating 4 - Poor. 97 out of 1775 reviews" "
Rating 2 - Terrible. 125 out of 1775 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tabatha

10/10 Excellent

velky

Stayed 3 nights in Sep 2023

2/10 Terrible

Mari J.

Stayed 3 nights in Oct 2023

8/10 Good

Vanta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean but the beach was a little bit dirty
Stayed 6 nights in Oct 2023

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed for three days 2 nights. Attention was excellent. Very safe and quiet. Only bad thing was the tv control had no batteries. Food was great. V
Stayed 3 nights in Oct 2023

10/10 Excellent

Priscilla

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

IRMA

Traveled with group
Liked: Cleanliness, room comfort
Love the spaces and overall.
Stayed 3 nights in Oct 2023

6/10 Okay

Tara

Liked: Cleanliness
Simple hotel to stay in if you're doing more exploring and touring. It's comfortable just to rest. Remember in Cancun everything is a tip!
Stayed 5 nights in Oct 2023

6/10 Okay

Edgar

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The furniture and kitchen staff is too old
Stayed 9 nights in Oct 2023

8/10 Good

Elsa

Stayed 8 nights in Oct 2023