Mexico Adventure Vacation Packages

Rooms are outdated and dirty. Rooms smells like mildew. Bathroom walls full of mold also found some black tiny insects on toilet bowl and wall. Still not sure what kind of bugs they are. shelf in bathroom is hanging on for dear life, mirrors very worn. Toilet bowl cracked and shower head broken. Found two cockroches in the room. Tiny full beds connected together def can not accommodate number of people specified. Restaurants need improvement, buffet is better. The so called "italian Restaurant" was the worst food, if you could call it food we have ever had. Also found hair in the food. Entertainment was def lacking. The first few days of trip didn't even have music by the pool. Staff dissapeared for couple hours before returning. This was my second time ar Riu Palace and it definitely needs improvement.

The complex overall was very beautiful however, when we first arrived, the check-in service was very poor no signage they wouldn’t allow you to keep your car out front while you were checking in and then we had to go to another building to actually do the check-in which took about an hour the complex was so large and they had very few or poorly communicated signs to find your way around. It was easy to get lost and to get from one point to another point they had a shuttle, but only one and it would take 30 minutes to come by. they had many pools. The water was great. The amenities of the pool was great however, you had to have a card to get a towel but if you didn’t turn your towel in before six, you wouldn’t get your card back and you’d be charged for the towel finally constant pressure to buy a timeshare or spend your vacation touring and listening to them promote itself the hotel timeshare. It was annoying.

Customer service is Excellent I will recommend to customer

The complex overall was very beautiful however, when we first arrived, the check-in service was very poor no signage they wouldn’t allow you to keep your car out front while you were checking in and then we had to go to another building to actually do the check-in which took about an hour the complex was so large and they had very few or poorly communicated signs to find your way around. It was easy to get lost and to get from one point to another point they had a shuttle, but only one and it would take 30 minutes to come by. they had many pools. The water was great. The amenities of the pool was great however, you had to have a card to get a towel but if you didn’t turn your towel in before six, you wouldn’t get your card back and you’d be charged for the towel finally constant pressure to buy a timeshare or spend your vacation touring and listening to them promote itself the hotel timeshare. It was annoying.

Watch you bill. They fraudulently make charges. Then do not want to refund. I had to do a chargeback

Customer service is Excellent I will recommend to customer

The complex overall was very beautiful however, when we first arrived, the check-in service was very poor no signage they wouldn’t allow you to keep your car out front while you were checking in and then we had to go to another building to actually do the check-in which took about an hour the complex was so large and they had very few or poorly communicated signs to find your way around. It was easy to get lost and to get from one point to another point they had a shuttle, but only one and it would take 30 minutes to come by. they had many pools. The water was great. The amenities of the pool was great however, you had to have a card to get a towel but if you didn’t turn your towel in before six, you wouldn’t get your card back and you’d be charged for the towel finally constant pressure to buy a timeshare or spend your vacation touring and listening to them promote itself the hotel timeshare. It was annoying.

Watch you bill. They fraudulently make charges. Then do not want to refund. I had to do a chargeback

Customer service is Excellent I will recommend to customer