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La habitación las housekeeping solo tendían las camas, no barrían, ni trapeaban , no sacaban la basura del baño, toallas no dejaban suficientes para tres personas , no cambiaban las toallas para secar manos, la secadora de pelo no funcionaba les hice saber y no la reemplazaron,el refrigerador no servía congelaba todo, uno de los baños no tenía la puerta de crystal y se hacía un mojadero al bañarse, y ni así se nos otorgaba más toallas o algo para secar el piso, la taza liquidaba agua todo el tiempo el piso mojado , elevador solo funcionaba uno, y está súper pequeño y para todos los huéspedes wooow , la alberca el agua se ve súper sucia , el jacuzzi no funcionaba, el personal de la barra muy cortante, y uno de los q vigila grocero no sabe pedir las cosas a los huéspedes, me quiso sacar de la alberca por tener mi bebida por un costado, en otra opinión ya este hotel necesita ser remodelado. El precio no es tan barato y no es lo que se ve en las fotos más aparte deberían poner atención en su personal que no sea tan grecero y cortante, y q las q se encargan de hacer liempieza si cambien sábanas y toallas no solo tenderlas con las mismas sábanas y doblar las toallas solo por q se ven limpias .

We had a wonderful stay at Delek Holbox. The staff was very friendly, helpful, and welcoming throughout our visit. The beach and beach bar were beautiful and perfect for relaxing, and the rooms were clean, comfortable, and very nice. We would happily stay here again

The property is gorgeous and housekeeping was on point every single day. Big shoutout to Angel, Giovanny, and Blanca — they were genuinely great and made the trip feel special. I had arranged a birthday decoration setup for my boyfriend prior to arrival and it was beautifully done — and housekeeping kept it maintained throughout the rest of our stay. We had complimentary breakfast every morning which was a great perk — always fresh and a nice way to start the day. Food overall is on the pricier side, but honestly that’s just Tulum — coming from someone who lives in Los Angeles , it’s comparable. That said, a few things worth knowing before you book. We had no hot water for 4 out of 7 days, which was frustrating because honestly the shower was a highlight, once we had hot water. Also — the balcony pool never got warm the entire stay. We basically couldn’t use it, so don’t let that be a selling point for you. The most frustrating part was checkout. We tipped cash for room service every time AND were signing receipts, but when we asked what the receipts were for, staff brushed it off with “oh it’s nothing.” Then at the end of the trip, room service charges showed up on our bill. We had to go back and explain that we’d already been tipping in cash the whole time. Angel sorted it out, but it was an annoying situation that could’ve been avoided with just a little transparency upfront. If you order room service, ask questions before you sign anything. Bring pesos !