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Buildings are very solidly constructed and room was extremely quiet. Room was also very clean and well equipped.

It’s a great hotel for when you just wanna place to go to sleep it’s clean close to a lot of places in our case close to the amphitheater. The only downside is that the walls are very thin so you’re able to hear everything but small sacrifice.

Good pts: Location, valet park, decor, pool/pool deck bar Disappointments: Check-in was abysmal; the clerk took forever to find my reservation and shifted blame for the hotel's obvious error to Expeida. He didn't care that there was no record of my confirmed request for a rollaway bed and said, "let me see what we can do" and then never sent one up. Then he gave us the worst room in the entire property; We were staying 4 nights and I have platinum status and frequently get free upgrades, yet this guy gave me a 2nd floor room, a mile from the elevator, and overlooking the hotel's garbage dump area and semi truck delivery loading dock and we were treated to amazing views (not) and the pleasant "beep-beep-beep" sounds of big trucks backing in to deliver things all night----be it 2am or 6am. There was also litter on the landing outside our other window. Worse yet was that the air conditioning was 100% sub-standard. The engineer explained therer was a system-wide deficiency in that wing of the hotel, but our room was large, so the AC was completely inadequate even when it was cool outside. In fairness, the guest relations manager tried her best to make things right, but the damage had been done. I asked and we could've moved after the 1st night and the 2nd night; it's just that my kids were less sensitive to the problems than me and they did not want to pack their things and change rooms, since we had been traveling for weeks. She gave us a comp breakfast that wasn't bad, but....

Excellent location

We checked in with our Expedia reservation for a 4-night stay at La Posada de Santa Fe. We reserved a room with 2 Queen Beds and in fairness expected to pay higher rates due to Indian Market. However, the room we were given and the rate that was charged was a major disconnect and looked nothing like the photo's for this class of room on the site. The room, in no uncertain terms would be considered a DUMP!! The minute we opened the door we were hit with a strong mildew oder. We stepped in only to hear a running toilet, the very old and tired carpeting had an 8' long stain running the length, the windows were single pained and had been painted poorly too many times and came complete with dirty screens, the furniture was chipped and the room looked out onto the pool equipment. All this for an average 4-night rate, including tax and resort fees of $950. dollars per night. Needless to say we returned to the front desk and demanded a different room. The manager did his best to find us a room and we were moved to a better room close to the fountain, but it too was not without its problems. Mainly the plumbing from the bathroom was leaking into the bedroom and the entire desk floor area was sopping wet. Apparently this was an ongoing issue because the carpeting in the room was badly rippled. Overall I would say that the hotels common areas are lovely but the rooms need renovation. Sadly, I would not recommend nor would I stay at La Posada again.