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Fantastic ! Great property. Great staff

The property was beautiful. The pool could use a cleaning. I did not like how step the street was . Too far from the Malecon. Ended up only stay 1 night and left to another hotel closer to the Malecon.

We give this a 10/10 for a 4-star stay. For it being a facility that is not strictly a hotel, we were amazed by the experience. We must open with that the staff did a phenomenal job with communicating early and even assisting with surprising my girlfriend with flowers, a snoopy gift item, and wine. They also facilitated excursion reservations and helped us select them. They were extremely detailed and answered literally all of my questions. The building itself was very well maintained and the staff was always greeting us with a smile and always happy to help. Booking through Expedia gives you daily room service which was a great plus. The minor details that impacted score were that when we arrived, although we notified when we would be arriving, we waited about 20min for someone to greet us and walk us to our room. Once checked in and settling in for the night, we found some trash under our nightstand while plugging in our charger. The door handle to the bathroom wasn’t fully secured and slid off when going to close the door. And finally, one of the reclining chairs was not operational. Our experience at the rooftop pool was both extraordinary but also felt restricted. They have a strict policy that is predatory in nature. I want to be very clear about my choice of words- you are not allowed to bring ANY outside food or beverages… not even the welcome water bottles or previously purchased bottles from the same bar. All of our drinks tasted good but poured with a light hand.

Shops nearby, down town is conveniently nearby

Very useful amenities

Four seasons has outdone themselves with this resort. Communication was amazing with the team. All dietary preferences were accommodated. Views, room and amenities are seven stars. We were treated exceptionally well. Worth every penny!! Highly recommended.

The property was beautiful. The pool could use a cleaning. I did not like how step the street was . Too far from the Malecon. Ended up only stay 1 night and left to another hotel closer to the Malecon.

The condo was huge 4 bedrooms and 3 bathrooms. If traveling with a large family, I would totally recommend. This is where we will be staying while in Puerto Vallarta from now on.