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Everyone at the hotel was kind and helpful, but the listing is a bit misleading. We expected a refrigerator in the room and there wasn't one. There was no cold water in the room either, though there was water available in the corridors, and it was very warm. We asked about an ice machine or a cooler, but they didn't have either. The room was clean, though the curtain had some black spots on it. We also had some issues with the AC. My cousins and I are used to the desert heat, and the humidity was rough. Luckily, the staff fixed it, and we kept the AC on for our entire stay. Breakfast was great, and the staff went out of their way to accommodate us.

The place overall is great! Only gripes are it's a bit of a slog to get a surfboard to the good spot, like 4 blocks of walking. Also my room didn't have a microwave or toaster those items would have been appreciated!

Our experience at Hotel Rosita was very different from what Expedia represented when we booked. The first room we were given was extremely small and had a strong moldy, damp odor that remained even after the air conditioning was turned on. There was NO balcony. The second room had a small Juliet-style balcony with no seating or table. After I talked to the front desk, we were moved to a slightly larger room, but it had the same moldy, damp smell. The bathroom sink was cracked, and for three guests, we received only three small towels, no washcloths, and two small bars of soap. The pool was also closed and unavailable during our stay. While we understood that ocean conditions could be affected by hurricane season, the area in front of the hotel was rocky and did not provide the usable beach experience we expected from the property's advertising. Because we arrived late, we had little choice but to stay the first night. The following morning, we found and paid for alternative accommodations, returned to Hotel Rosita, packed our belongings, and left immediately. This was not simply a matter of preferring another hotel. We attempted to resolve the problem by requesting another room. I will be requesting a refund for all remaining nights that we did not stay at Hotel Rosita. Because of the condition of the rooms, the discrepancies between the listing and our actual accommodations, the unavailable pool, and the additional lodging expenses we incurred after leaving the property.

We had an amazing time at Grand Palladium Punta de Mita for our very first family vacation. The resort was absolutely beautiful, incredibly clean, and very well maintained. The grounds were gorgeous, and we loved seeing the wildlife throughout the property, including iguanas, coatis, and even armadillos. The resort was also very kid-friendly, which made the experience even better for us. Our 2-year-old had such a great time, and seeing how much fun our little one had made the trip even more special. We especially want to thank Josue and Priscilla for their incredible hospitality. They were welcoming, attentive, and extremely helpful throughout our stay. Anytime we needed anything, they were there to assist and made sure our family was well taken care of. They truly went above and beyond and made us feel like we didn’t have to worry about a thing. For our first family vacation, we couldn’t have asked for a better experience. We made so many wonderful memories and would absolutely return to Grand Palladium Punta de Mita!

Great location; very friendly and beautiful views of the bay.

Amazing location

Extremely clean hotel. Nice and friendly staff. Rich and tasty breakfast. We visited their restaurant also, called La Capella, just top notch food and service. The best romantic stay for couples! Amazing view and location! Very grateful to the staff, thank you guys!

Unfortunately, our stay at this hotel was extremely disappointing and fell far short of what we expected from a supposed 4-star property. The hotel itself looks old, dated, and poorly maintained, and the cleanliness was not up to the standard you would expect. The bed was extremely uncomfortable, which made getting a good night’s sleep difficult. The food was another major disappointment. It lacked flavor, was often served lukewarm or cold, and overall was not enjoyable. One night, my husband even experienced what appeared to be food poisoning after eating at the hotel. The drinks were also so bad that I couldn’t even finish one. And on top of all that, the room-service system makes absolutely no sense. Room service is not included, which is frustrating enough considering how poor the food is. But if you do order room service, you have to physically go down to the front desk to pay for it. Who thought that was a good idea? It is incredibly inconvenient and one of the most ridiculous room-service policies I’ve ever encountered. The staff experience was inconsistent. Some employees were genuinely kind and helpful, but unfortunately, others were rude, dismissive, and condescending, which made the overall experience even more unpleasant. As for the 4-star rating, I honestly do not understand how this hotel qualifies. Based on our experience, I would rate it closer to a 1- or 2-star property at best. Overall, I would not recommend staying here. Save yourself the disappointme

We like the food the service is excellent the waitress and waiters are very friendly