Best Western Plus Grand Hotel Zhangjiajie

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1 bedroom, premium bedding, down comforters, minibar

Overview
Rooms
Location
Policies

Popular amenities

Spa
Parking included
Free WiFi
Restaurant
Air conditioning
Gym

Explore the area

North of Dayong Park, Ziwu Westroad, Zhangjiajie, Hunan, 416680

Place, Tujia Folk Customs Park
‪1 min drive‬
Place, Tianmen Mountain Cable Car
‪5 min drive‬
Place, Zhangjiajie National Forest Park
‪7 min drive‬
Airport, Zhangjiajie (DYG)
‪6 min drive‬

Room options

Deluxe Executive Suite Room

Sleeps 2
Free WiFi

Superior Executive Suite Room

Sleeps 2
Free WiFi

Deluxe City View Twin Room

Sleeps 2
Free WiFi

Deluxe Panoramic Queen Room

Sleeps 2
Free WiFi

Superior 2-bed Room

Sleeps 2
Free WiFi

Superior Queen Room

Sleeps 2
Free WiFi

Family Suite

Sleeps 4
Free WiFi

Family Suite

Sleeps 6
Free WiFi

Tianmen Mountain View King Room

Sleeps 2
Free WiFi

Tianmen Mountain View Twin Room

Sleeps 2
Free WiFi

Deluxe River-view Queen Room

Sleeps 2
Free WiFi

River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

Sleeps 2
Free WiFi

Deluxe Family Friendly Room - with View

Sleeps 3
Free WiFi

Triple Room

Sleeps 3
Free WiFi

About the neighborhood

Zhangjiajie

Located in Yongding within a mile (2 km) of 72 Strange Buildings, Best Western Plus Grand Hotel Zhangjiajie is within 2 miles (3 km) of Tujia Folk Customs Park. This 4.5-star hotel has 150 guestrooms and offers a full-service spa, free in-room WiFi, and free self parking.

What's nearby

Tujia Folk Customs Park - 1 min drive - 1.1 miles
Tianmen Mountain Cable Car - 5 min drive - 3.5 miles
Zhangjiajie National Forest Park - 7 min drive - 4.7 miles
Wulingyuan Scenic Area - 24 min drive - 15.1 miles
Great Gate at Tianmen Mountain - 24 min drive - 8.5 miles

Getting around

Zhangjiajie (DYG) - 16 min drive

Restaurants

‪瑞幸咖啡 - ‬19 min walk
‪맥도날드 - ‬4 min drive
‪No Yeye No Tea - ‬19 min walk
‪汇源食府 - ‬4 min drive
‪印象老灶台 - ‬4 min drive

About this property

Best Western Plus Grand Hotel Zhangjiajie

Guests staying at Best Western Plus Grand Hotel Zhangjiajie enjoy access to a full-service spa, a gym, and a sauna. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include meeting rooms, conference space, and a business center.

Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Refrigerators, minibars, and free newspapers are also available.

Recreational amenities at the hotel include a sauna and a fitness center.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include manicures and pedicures. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Similar properties

Breakfast included
Parking included
Free WiFi
Restaurant

$75 nightly

Jun 8 - Jun 9

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: High-speed internet

Parking and transportation

Free self parking on site

Food and drink

Breakfast available for a fee
A restaurant

Restaurants on site

Lobby Bar
Yage Western Restaurant

Things to do

Full-service spa
Gym
Sauna
Shopping

Family friendly

Grocery/convenience store
In-room refrigerator
Laundry facilities
Separate bedroom

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Computer station
Conference space
Meeting room

Full-service spa

Manicures/pedicures

Accessibility

Elevator

26 floors
Art Deco architecture
Built in 2013

Room amenities

Bedroom

Blackout drapes
Down comforter
Pillow menu
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Rainfall showerhead
Slippers
Towels provided

Entertainment

TV with cable channels

Food and drink

Free bottled water
Minibar
Refrigerator

Air conditioning
Desk
Free daily newspapers
Free local calls
Iron/ironing board on request
Phone
Safe

Policies

Check-in

Check-in time starts at 1:00 PM

Express check-in available

Minimum check-in age: 15

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: CNY 500.00 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Check-in: 1:00 PM
Check-out: noon
Minimum check-in age: 15

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Best Western Plus Grand Zhangjiajie

Hotel Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie

Zhangjiajie Best Western Plus Grand Hotel Zhangjiajie Hotel

Hotel Best Western Plus Grand Hotel Zhangjiajie

Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie

Best Western Grand Hotel Zhangjiajie

Best Western Plus Grand Hotel

Best Western Plus Grand

Best Plus Grand Zhangjiajie

Plus Zhangjiajie Zhangjiajie

Best Western Plus Grand Hotel Zhangjiajie Hotel

Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie

Best Western Plus Grand Hotel Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

What's there to do close to Best Western Plus Grand Hotel Zhangjiajie?

This hotel is situated in Yongding, close to Tianmen Mountain Cable Car and Zhangjiajie National Forest Park. You'll also find Tujia Folk Customs Park and Yuhuangdong Grotto within a short drive.

Is there parking available at Best Western Plus Grand Hotel Zhangjiajie?

Yes, self parking is offered for free at the hotel.

Is a spa located at Best Western Plus Grand Hotel Zhangjiajie?

There is a full-service spa available for guests to enjoy and services include mani/pedis.

Does Best Western Plus Grand Hotel Zhangjiajie have luxury amenities?

Yes, guests can indulge in luxuries such as a sauna, a restaurant, and a full-service spa at this hotel.

Does Best Western Plus Grand Hotel Zhangjiajie feature a casino?

No, Best Western Plus Grand Hotel Zhangjiajie doesn't have a casino.

Is there an indoor pool at Best Western Plus Grand Hotel Zhangjiajie?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Best Western Plus Grand Hotel Zhangjiajie?

Amenities that appeal to couples at this hotel include premium bedding, a rainfall showerhead, and a minibar.

Are there hot tubs at Best Western Plus Grand Hotel Zhangjiajie?

No, but guests can enjoy a sauna at this hotel.

Does Best Western Plus Grand Hotel Zhangjiajie feature a restaurant that includes a breakfast menu?

Yes, Best Western Plus Grand Hotel Zhangjiajie serves breakfast for a surcharge at Yage Western Restaurant.

Does Best Western Plus Grand Hotel Zhangjiajie allow pets to stay free of charge?

No, pets aren't allowed at Best Western Plus Grand Hotel Zhangjiajie.

Are there connecting rooms at Best Western Plus Grand Hotel Zhangjiajie?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Best Western Plus Grand Hotel Zhangjiajie?

The closest major airport to Best Western Plus Grand Hotel Zhangjiajie is Zhangjiajie (DYG), which is 4.9 mi away (16 minutes by car).

Are there rooms with balconies at Best Western Plus Grand Hotel Zhangjiajie?

No, there aren't any guestrooms with balconies at Best Western Plus Grand Hotel Zhangjiajie.

Does Best Western Plus Grand Hotel Zhangjiajie offer wedding services?

There are wedding services available at Best Western Plus Grand Hotel Zhangjiajie if that's in your vacation plans.

Best Western Plus Grand Hotel Zhangjiajie Reviews

6.6

7.0/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Verified

4/10 Poor

Verified traveler

Oct 14, 2019

Disliked: Staff & service, amenities, property conditions & facilities

No help with english at all Did not want to help and no atm

Stayed 8 nights in Oct 2019

Verified

6/10 Okay

Lena

Nov 20, 2018

Liked: Cleanliness

Es war leider sehr kalt, man kann zwar die Temperatur im Zimmer regeln nur bewirkt es nichts. Das Personal hat uns dafür eine extra Heizung ins Zimmer gestellt. Das Frühstück war eher mager und die Lage ist nicht zentral. Das Personal hat kaum englisch gesprochen war aber trotzdem bemüht. 4 Sterne sind es dennoch keine

Stayed 2 nights in Nov 2018

Verified

4/10 Poor

Brian

Oct 10, 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

Zero English capability. Hotel and facilities are dated and in poor repair.

Stayed 2 nights in Oct 2018

Verified

2/10 Terrible

Magnus

Oct 8, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nej nej nej

Detta kan aldrig vara ett 4*hotell. Möjligtvis på 90-talet då bilderna förmodligen är tagna. Mattan i rummet var hemsk med massor med stora fläckar. Duschen ofräsch, svart smuts runt kanterna. Hål i sängkläderna. Närområdet en enda stor byggarbetsplats. Långt till allt. Ingen behaglig vistelse här. Bilder finns men då kraschar appen.

Stayed 5 nights in Oct 2018

Verified

2/10 Terrible

Kitten

Sep 4, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.

Stayed 2 nights in Sep 2018

Verified

2/10 Terrible

Juanelo

May 14, 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

did not like it.

yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)

Stayed 2 nights in May 2018

Verified

8/10 Good

Verified traveler

Oct 12, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

I was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not. A very comfortable stay overall.

Stayed 1 night in Oct 2017

Verified

8/10 Good

yt

May 5, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔なホテル

駅や空港からは少し遠いが、清潔で快適なホテル。フロントは英語はあまりできないが、頑張って理解しようとしてくれる。1階のレストランは安くておいしい。

Verified

8/10 Good

Verified traveler

Apr 20, 2017

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

nice reasonably priced hotel

overall hotel is good but ac don't work no matter what you do it is set at 26.5 which is way too hot for some people. breakfast is average. for the price it is good except too hot for us to be comfortable.

Verified

6/10 Okay

Mauricio

Apr 11, 2017

Liked: Cleanliness

Disliked: Room comfort

Buena ubicacion

Deberia de tener mas pesonal que hable ingles es dificil encontrar a alguien que hable ingles en horarios fueras de oficina

Verified

6/10 Okay

Verified traveler

Dec 23, 2016

Disliked: Cleanliness

Nice for an hotel in the middle of the country

The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could. Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.

Verified

6/10 Okay

Marika

Dec 7, 2016

Liked: Room comfort

Ok... Not Best Westerns Best

I had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)

Verified

6/10 Okay

sweta

Nov 22, 2016

Unclean

I felt the hotel was not that clean. I felt it was not worth the money.

Verified

8/10 Good

mengfang

Oct 7, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

就在我大学附近，交通还可以。早餐不好吃

Verified

10/10 Excellent

Daniel

Jul 28, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good . more than 5 star for me

I recommend that suite hotel . very nice , very nice size . and service is good , beside subway service . a nice coffee shop just on ground floor , the view is good , very clean , for the price , cant complaint . you can feel you at home .

Verified

8/10 Good

Verified traveler

Jul 23, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, buffet was good, staff friendly. Only manager spoke English. Would be helpful to have someone that could speak or translate to plan activities around the area.

Verified

8/10 Good

Verified traveler

Jul 14, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel !! The only problem is too far away from the downtown.

Verified

10/10 Excellent

Geralis

May 25, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, not great location, as not much for restaurants around. Staff knew some English, not a lot. Comfortable beds and nice bathrooms

Verified

8/10 Good

Verified traveler

May 15, 2016

Liked: Cleanliness, property conditions & facilities, room comfort

深夜にチェックインしましたが、問題はありませんでした。部屋は清潔感があり好感が持てます。ベッドに上にカーネーションが一輪置いてあるなど、細やかな配慮が感じられます。朝食は中華がメインです。

Verified

4/10 Poor

Verified traveler

May 11, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing customer service.

We stayed in the hotel for three nights. The rooms were good but the shower was blocked and water was spilling into the bathroom. We reported it to the receptions but no one came to clear the blocked shower. No one at reception could speak English and I have to use my basic knowledge in Mandarin to communicate.

Verified

8/10 Good

Verified traveler

Apr 22, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

where's my room

Well they could not find my reversation. It was 10:30 at night I was tired got ripped by the taxi. $150RMB. It should have been $50RMB at most Do they gave me a room. $2000RMB for two nights At least I thought it was. Room was great more than I needed. When I checked out I ask for a receipt. Well again no English and was told he did not know what I was charged per night so he could not give me a receipt. I'm sure if I spoke Chinese I would have been given a receipt. So u don't even know what I was charged. We will see If you know Chinese I think it's a great place

Verified

6/10 Okay

Verified traveler

Mar 22, 2016

Liked: Room comfort

가족여행으로 머문 4박

가족여행으로 4박을 예약했습니다. 4인실에 조식 포함이라 여기로 예약을했던거였는데, 알고보니 3인실이여서 모든게 다 3인 기준으로 되어있었고, 심지어 조식까지!! 일회용품이나 타월은 가져다 달라고 하니 더 추가로 주어서 상관 없었지만, 조식은 당황스러웠어요 당연히 4인실로 되어 있었던 숙박이였고, 조식도 그렇게 되어 있을꺼라고 생각했는데 첫날에 리셉션에 이야길 했더니 1인분 금액을 달라고 하더라구요 돌아 가는 비행기가 새벽시간라 나머지 1박은 날리는셈 치고 예약한거라 그걸 땡겨와서 먹겠다고 했더니, 우선 첫끼는 호텔측에서 서비스 준다고 했었고, 나머진 다시 이야길 하자길래, 일정을 마치고 저녁에 돌아오니 문제는 없이 해결 되어 있긴 했지만 중국어가 안되어, 의사소통이 안되었다면 많이 당황스러울 수 있는 상황이였어요 그리고 시트는 안갈아주나봐요 침구에 얼룩이 있는걸 봤는데, 그게 그대로 체크아웃할때까지 함께했네요.. 정돈만 해주고 가버렸네요 4박이면 한번쯤은 갈아줄만도 한데.. 그리고 샤워부스에 물이 안내려갔어요 말하기 귀찮아서 욕조 쪽에 있는 샤워기로 씻었네요 그거 말곤 편히 잘 쉬었어요 걍 걍 그저 그랬어요

Verified

8/10 Good

Verified traveler

Jan 20, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel little pricey as far as China goes

It was a very nice hotel overall a little expensive compared to other hotels we had in China. The only problem I had was the main floor restaurant service was not very good wouldn't recommend that. Although the free breakfast on the secound floor was excellent.

Verified

8/10 Good

Rajan

Jan 12, 2016

Liked: Cleanliness, staff & service, room comfort

Nice Hotel b/w Tianmen and Zhangjiajie Mountain

We stayed in an executive suite and it was very comfy. However if you are going to be at the Zhangjiajie national park area, I would recommend getting a hotel near there. This place is 40 minute bus ride and people don't speak English. Taxi drivers won't turn on the meter and they would ask ridiculously high price. We had to pay 50 RMB to get to the hotel but if you get arrive at the airport before 9:00 PM take the burgundy color minibus to wherever you are going. It's just 12 RMB per person to get to the mountain.

Verified

6/10 Okay

Verified traveler

Jun 27, 2019

Stayed 3 nights in Jun 2019

Best Western Plus Grand Hotel Zhangjiajie

Choose dates to view prices

Photo gallery for Best Western Plus Grand Hotel Zhangjiajie

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Executive Suite Room

Deluxe Executive Suite Room

View all photos for Superior Executive Suite Room

Superior Executive Suite Room

View all photos for Deluxe City View Twin Room

Deluxe City View Twin Room

View all photos for Deluxe Panoramic Queen Room

Deluxe Panoramic Queen Room

View all photos for Superior 2-bed Room

Superior 2-bed Room

View all photos for Superior Queen Room

Superior Queen Room

View all photos for Family Suite

Family Suite

View all photos for Family Suite

Family Suite

View all photos for Tianmen Mountain View King Room

Tianmen Mountain View King Room

View all photos for Tianmen Mountain View Twin Room

Tianmen Mountain View Twin Room

View all photos for Deluxe River-view Queen Room

Deluxe River-view Queen Room

View all photos for River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

View all photos for Deluxe Family Friendly Room - with View

Deluxe Family Friendly Room - with View

View all photos for Triple Room

Triple Room

About the neighborhood

Zhangjiajie

What's nearby

Getting around

Restaurants

About this property

Best Western Plus Grand Hotel Zhangjiajie

Similar properties

Hampton by Hilton Zhangjiajie Tianmen Mountain

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Property payment types

Important information

Fees

You need to know

We should mention

National rating

Property is also known as

Frequently asked questions

Best Western Plus Grand Hotel Zhangjiajie Reviews

Reviews

7.0/10