I had been looking forward to staying at the Viscount Gort as I thought it had been renovated and because of the idea location. On check in, we asked for a late check out as my husband had minor surgery early the next morning. The staff advised that we could check out at 11:30, but if we wanted to stay longer until 1:00, we had to pay $25 plus tax. We declined the extra charge and asked for 11:30 check out. We had recently stayed later at another Winnipeg hotel, and they had not required any extra charges. We requested a wake up call at 5:30 am, the front desk did call at 5:30 am. However, we got a 11:10 front desk call asking when we were checking out, we advised that we had requested a late check out and would be leaving soon. At 11:20, we had the cleaning staff banging on our door, wanting to clean the room, so she had not been advised out our late check either. The hotel room had a window that looked out on a room being used as a storage area, there was no natural light and at night this storage room was lit up. I was not impressed, felt a bit like a dungeon. I was thinking of asking for another room when my husband suggested that this might make it a quiet room, as not overlooking Portage Avenue or Route 90. As we had to be up early the next morning, we stayed in the room. The decor in the hallways/room was tired and could be updated. The room was quiet and clean, had a good bed. Better staff communication! Brighter and renovated rooms! Over all, disappointing.