Ski Lodging & Hotels in West Kissimmee, FL

"Amazing communication from staff with texts. Love this resort. Clean, and everything is convenient and amazing "

"Customer service was horrible , accessibility to the pools was bad . The property is difficult to navigate and the front desk people are not much help - they all seemed irritated. And you have to deal with aggressive Timeshare solicitation in order to receive your parking pass for the property, they will not take no for an answer . Definitely not what you’d expect based off of the pictures and the reputation of the Hilton brand . "

"Property was clean however everything look old and some items were broken. Barcarde was the main reason kids wanted to go here and there was not card available to use until day 6 of our stayed AND we have to pay to get a card to load money and use which didnt last anything. Not worthy. Staff looking around in the pool were mean. Kids took off their life jacket to eat for a minute and they went and collected them right away and put them away even after we told them they just took it off to eat and were going to wear them again right away. "