The Swan Hotel Wells

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Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Suite | Bathroom | Free toiletries, hair dryer, towels, soap

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pet friendly
Parking included
Free WiFi
Restaurant
Business services

Explore the area

11 Sadler Street, Wells, England, BA5 2RX

Place, Wells Cathedral
‪3 min walk‬
Place, Vicar's Close
‪3 min walk‬
Place, Wells Bishop's Palace
‪5 min walk‬
Airport, Bristol (BRS-Bristol Intl.)
‪29 min drive‬

Room options

Classic Double Room

1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

Classic Twin Room

1 bedroom
Sleeps 2
2 Twin Beds
Free WiFi

Superior Four Poster Double Room

1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

Superior Double Room

1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

Superior Twin Room

1 bedroom
Sleeps 2
2 Twin Beds
Free WiFi

Deluxe Four Poster Double

1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

Deluxe Double Room

1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

Deluxe Twin Room

1 bedroom
Sleeps 2
2 Twin Beds
Free WiFi

Junior Suite

1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

Deluxe Suite

1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

About the neighborhood

Wells

The Swan Hotel Wells places you next to Wells & Mendip Museum and Wells Cathedral. This 56-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

Wells & Mendip Museum - 1 min walk - 0.1 miles
Wells Cathedral - 3 min walk - 0.2 miles
Vicar's Close - 3 min walk - 0.2 miles
Wells Bishop's Palace - 5 min walk - 0.3 miles
Mendip Hills - 11 min walk - 0.6 miles

Getting around

Frome Station - 25 min drive
Bristol International Airport (BRS) - 41 min drive

Restaurants

‪Strangers with Coffee - ‬6 min walk
‪Fosso Lounge - ‬2 min walk
‪The Crown at Wells - ‬1 min walk
‪Fountain Inn - ‬5 min walk
‪Tuckers Fish And Chip Shop - ‬8 min walk

About this property

The Swan Hotel Wells

Guests of The Swan Hotel Wells enjoy access to free WiFi in public areas, meeting rooms, and conference space. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a terrace, a garden, and barbecue grills.

28-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Espresso makers, portable fans, and safes are also standard.

Similar properties

Parking included
Free WiFi
Restaurant
Breakfast available

$61 nightly

Jun 14 - Jun 15

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Free self parking on site
Limited onsite self parking

Food and drink

Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 16 for adults and GBP 8 for children
A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

The Bar
The Swan, Wells

Conveniences

24-hour front desk
Luggage storage
Safe at front desk

Guest services

Housekeeping (daily)
Porter/bellhop

Business services

Conference space
Meeting room

Outdoors

Barbecue grill
Garden
Picnic area
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Well-lit path to entrance

2 buildings
3 floors
Banquet hall
Built in 1422
Renovated entire property - January 2017
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Hypo-allergenic bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

28-inch TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Espresso maker
Free bottled water

Heating
Iron/ironing board
Phone
Portable fan
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property welcomes pets for GBP 15 per accommodation, per night
Dogs only
2 total pets
Pets may not be left unsupervised
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Children stay free when using existing bedding
Rollaway/extra beds are available for GBP 10 per night
Cribs/infant beds are available for GBP 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately GBP 16 for adults and GBP 8 for children
Pet fee: GBP 15 per accommodation, per night
Service animals are exempt from fees
Crib (infant bed) fee: GBP 10.0 per night
Rollaway bed fee: GBP 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Check-in: 3:00 PM
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

There are no elevators.
Parking has height restrictions.

Property is also known as

Best Western Plus Swan Hotel Wells

Best Western Plus Swan Hotel

Best Western Plus Swan Wells

Best Western Plus Swan

BEST WESTERN PLUS Swan Hotel Wells, Somerset

Wells Best Western

Best Western Wells

BEST WESTERN PLUS Swan Hotel Wells Somerset

The Swan Hotel Hotel

The Swan Hotel Wells

The Swan Hotel Hotel Wells

Best Western Plus Swan Hotel

Frequently asked questions

What can I see close to The Swan Hotel Wells ?

This hotel is located in Wells, just steps from Wells & Mendip Museum and Vicar's Close, and within a short walk of Mendip Hills. You'll also find Wells Bishop's Palace and Ebbor Gorge less than a mile away.

Will I be able to park at The Swan Hotel Wells ?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, wheelchair-accessible parking is also available.

Does The Swan Hotel Wells feature a casino at the property?

No, The Swan Hotel Wells doesn't have a casino.

Is there an indoor pool at The Swan Hotel Wells ?

No, there is no indoor pool at this hotel.

Is The Swan Hotel Wells a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like 24-hour room service and an espresso maker as well as a restaurant.

Are there hot tubs at The Swan Hotel Wells ?

No, this hotel doesn't have a spa tub.

Does The Swan Hotel Wells have a restaurant with a breakfast menu?

Yes, The Swan Hotel Wells serves a full breakfast for a surcharge each morning at The Swan, Wells.

Does The Swan Hotel Wells allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Swan Hotel Wells for a fee of GBP 15 per accommodation, per night.

Are there connecting rooms at The Swan Hotel Wells ?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Swan Hotel Wells ?

The closest major airport to The Swan Hotel Wells is Bristol International Airport (BRS), which is 18.6 mi away (41 minutes by car).

Can I book a room with a balcony at The Swan Hotel Wells ?

No, there aren't any guestrooms with balconies at The Swan Hotel Wells .

The Swan Hotel Wells Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Verified

8/10 Good

Julie

Jul 12, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was close to everything and good food

Stayed 1 night in Jul 2022

Verified

10/10 Excellent

Verified traveler

Sep 29, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic hotel

Very nice hotel with atmosphere.

Stayed 1 night in Sep 2022

Verified

8/10 Good

Stuart

Aug 29, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous location

Stayed 2 nights in Aug 2022

Verified

10/10 Excellent

Colin

Jul 17, 2022

Lovely Location

I live Wells and the Location

Stayed 1 night in Jul 2022

Verified

8/10 Good

Dominic

Jul 11, 2022

Liked: Cleanliness, amenities, property conditions & facilities

Fabulous room overlooking the cathedral.

Stayed 1 night in Jul 2022

Verified

10/10 Excellent

Timon

Aug 22, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place needs reporting… for excellence!

Excellent atmosphere of service- nothing too much

Stayed 1 night in Aug 2022

Verified

8/10 Good

Daniel

Sep 18, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great City Centre hotel

Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.

Stayed 1 night in Sep 2022

Verified

10/10 Excellent

MRS S J

Dec 28, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas stay

The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back.

Stayed 4 nights in Dec 2022

Verified

10/10 Excellent

Beate

May 16, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️

Verified

8/10 Good

Simon

Sep 3, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great.

Stayed 1 night in Sep 2022

Verified

10/10 Excellent

Tina

Aug 9, 2022

Liked: Cleanliness, staff & service, room comfort

Lovely stay

Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.

Stayed 2 nights in Aug 2022

Verified

8/10 Good

Kathryn

Jul 28, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in great location

Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.

Stayed 1 night in Jun 2022

Verified

8/10 Good

Laura

Jul 19, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely stay

Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful

Stayed 1 night in Jul 2022

Verified

6/10 Okay

Ralph

Feb 12, 2023

Not a four star property front desk staff needs more training

Verified

8/10 Good

Joanna

Aug 15, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.

Stayed 1 night in Aug 2022

Verified

10/10 Excellent

Jane

Aug 3, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room. Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn. The staff were helpful, friendly and polite.

Stayed 1 night in Jul 2022

Verified

2/10 Terrible

Rick

Sep 4, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.

Stayed 2 nights in Sep 2022

Verified

4/10 Poor

F

Aug 1, 2022

Disliked: Staff & service, property conditions & facilities, room comfort

Not For Us

Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.

Stayed 1 night in Jul 2022

Verified

8/10 Good

Jacqueline

Jun 4, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

The hotel has lots of character with rooms spread across different buildings. I was given plenty of information in advance about my stay including a warning that there was an event with disco going on. Not a problem at all and never even heard it! The only slightly disappointing part was the evening meal. The choice was very limited, 2 of the main course options were fish and there was a supplement for the steak. I chose chicken liver pate to start (given a more fancy name though) and it came with a piece of toasted bread from a sliced brown loaf and a tiny lettuce leaf . The pate itself was bland and let’s say you could buy nicer from Aldi. I realised next morning it’s the same bread they use for breakfast and a crusty ciabatta or similar would have elevated the starter. My partner had chicken Caesar salad with almost non existent dressing. My main was salmon with crushed new potatoes, cooked well but lacking in flavour and my partners smoked haddock was similarly bland and both rather small portions. We decided not to spend another £7 each on a dessert in case that was not up too par. We were told on arrival that there were only 2 tables left for dinner but in fact there were more like 10 or 12. Maybe all the staff were dealing with the wedding? Breakfast was fine but I think they’d run out of baked beans by the time we had ours. A great location for exploring Wells and the convenience of parking was good.

Stayed 1 night in Jun 2022

Verified

10/10 Excellent

Susan

May 19, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wells is a beautiful city to visit and The Swan Hotel makes the visit even more enjoyable

Stayed 2 nights in May 2022

Verified

6/10 Okay

Deborah

May 3, 2022

Disliked: Staff & service, property conditions & facilities

The place needs some TLC. The staff need customer service training. When we were leaving the receptionist didn’t even ask if we had a nice stay, just put your key card at the end. Really disappointed with the hotel

Stayed 2 nights in Apr 2022

Verified

6/10 Okay

Philip

Apr 30, 2022

We had a standard bedroom which was very small and claustrophobic, the bed linen was looking rather worn and grey. The heating system was too hot during the night ( unable to sleep due to heat) then off when you woke to get ready for breakfast?? Shorten our stay even though prepaid as very disappointing. Also unable to eat in the restaurant on either evening due to no tables available, you would think as guests we would have some priority.

Stayed 2 nights in Apr 2022

Verified

8/10 Good

Linda

Apr 25, 2022

Liked: Staff & service, property conditions & facilities, room comfort

Weekend stay

Beautiful room but on arrival noticed several blood stains on duvet cover and pillowcase. This was reported immediately and the bed linen changed promptly. Poor lighting in bathroom, no way you could apply make up. Evening meal very nice but cooked breakfast a bit disappointing- scrambled eggs luke warm and sausage not cooked sufficiently. Generally a good stay staff very pleasant and helpful.

Stayed 2 nights in Apr 2022

Verified

10/10 Excellent

Linda

Apr 2, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful big room overlooking the High Street, spotless bathroom, very comfortable beds, excellent food in the restaurant, great breakfast, friendly and efficient service throughout - what's not to like?!

Stayed 1 night in Mar 2022

Verified

8/10 Good

Patricia

Apr 2, 2022

Liked: Staff & service, amenities, property conditions & facilities

loved the bar and card payment. Staff great.

Stayed 1 night in Apr 2022

The Swan Hotel Wells

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Photo gallery for The Swan Hotel Wells

Reviews

Popular amenities

Explore the area

Room options

View all photos for Classic Double Room

Classic Double Room

View all photos for Classic Twin Room

Classic Twin Room

View all photos for Superior Four Poster Double Room

Superior Four Poster Double Room

View all photos for Superior Double Room

Superior Double Room

View all photos for Superior Twin Room

Superior Twin Room

View all photos for Deluxe Four Poster Double

Deluxe Four Poster Double

View all photos for Deluxe Double Room

Deluxe Double Room

View all photos for Deluxe Twin Room

Deluxe Twin Room

View all photos for Junior Suite

Junior Suite

View all photos for Deluxe Suite

Deluxe Suite

About the neighborhood

Wells

What's nearby

Getting around

Restaurants

About this property

The Swan Hotel Wells

Similar properties

Wookey Hole Hotel

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

The Swan Hotel Wells Reviews

Reviews

Excellent

9.0/10

9.0/10

8.2/10

8.6/10

Reviews

8/10 Good

Julie

Julie

10/10 Excellent

Verified traveler