We arrived at the apartment and it was 60 degrees inside. The heater was not working. Contacted the manager who promised to fix it in one hour, but in fact it took 3 days before we got heat. I have documentation of it all.The temperature outside was reaching 40 at night, so we froze all night.Since then, they have refused to compensate or refund anything.The apartment has a dedicated parking spot (I checked with the building) but they charge you a nightly rate. I only needed the parking for the 1st night because I was returning the rental car in the morning, and I was ok with paying for one night, but they would only give me parking access if I paid for the whole stay.I would recommend you stay away, this is a corporate led rental with completely uninterested staff and no concern for your family's safety.