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Mercure Vienna First

4.0 star property

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Photo gallery for Mercure Vienna First

Miscellaneous
Exterior
Minibar, in-room safe, desk, iron/ironing board
Privilege, Room, 1 Queen Bed | Minibar, in-room safe, desk, iron/ironing board
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Restaurant
  • Air conditioning
  • Laundry
  • Room service
  • Housekeeping

Explore the area

View in a map
Desider Friedmann Platz 2, Vienna, Vienna, 1010
  • Place, Schwedenplatz
    ‪2 min walk‬
  • Place, Stephansplatz
    ‪3 min walk‬
  • Place, St. Stephen's Cathedral
    ‪5 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed

9.2 out of 10
Wonderful
(30 reviews)
  • City view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed | Minibar, in-room safe, desk, iron/ironing board

Privilege, Room, 1 Queen Bed

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 1,001 reviews
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The price is $207
Mar 30 - Mar 31
Total with taxes and fees
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About the neighborhood

Vienna

Located in Innere Stadt, Mercure Vienna First is adjacent to Schwedenplatz and within a 5-minute walk of other popular sights like Stephansplatz. This 49-room, 4-star hotel welcomes guests with conveniences like a restaurant, concierge services, and dry cleaning/laundry services.

What's nearby

  • Schwedenplatz - 2 min walk - 0.1 miles
  • Stephansplatz - 3 min walk - 0.2 miles
  • St. Stephen's Cathedral - 5 min walk - 0.3 miles
  • Hofburg Imperial Palace - 10 min walk - 0.5 miles
  • Vienna State Opera - 14 min walk - 0.8 miles

Getting around

  • Salztorbrücke Tram Stop - 4 min walk
  • Vienna Mitte Station - 14 min walk
  • Vienna International Airport (VIE) - 22 min drive

Restaurants

  • ‪Hard Rock Cafe Vienna - ‬2 min walk
  • ‪Joma - ‬2 min walk
  • ‪Caffè a Casa - ‬2 min walk
  • ‪Hungry Guy - ‬1 min walk
  • ‪Kornat - ‬2 min walk

About this property

Mercure Vienna First

At Mercure Vienna First, guests have access to a vending machine. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 42 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage.
55-inch TVs come with satellite channels. Minibars, hair dryers, and safes are other standard amenities. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Total with taxes and fees
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Property amenities

Parking and transportation

  • Electric car charging station on site
  • Offsite parking within 1 mile (EUR 42 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 per person
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • VIENNA 1st

Things to do

  • Bicycle rentals

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: EUR 100 per person, per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 26 per person
  • Airport shuttle fee: EUR 42 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: EUR 42 per day (3281 ft away)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure Vienna First Hotel
Mercure First Hotel
Mercure Vienna First
Mercure First
Mercure Vienna First Hotel
Mercure Vienna First Vienna
Mercure Vienna First Hotel Vienna

Frequently asked questions

Is a free cancellation option available at Mercure Vienna First?

Mercure Vienna First offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Mercure Vienna First?

As of Mar 22, 2026, prices found for a 1-night stay for 2 adults at Mercure Vienna First on Mar 29, 2026 start from $148, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Mercure Vienna First?

This hotel is situated in Innere Stadt within a 10-minute walk of Stephansplatz, Hofburg Imperial Palace, and Spanish Riding School. You'll also find Vienna State Opera and Vienna Christmas Market less than a mile away.

Will I be able to park at Mercure Vienna First?

Yes, there is electric car charging available.

Does Mercure Vienna First feature a casino on the premises?

No, Mercure Vienna First doesn't have a casino.

Will I find an indoor pool at Mercure Vienna First?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Mercure Vienna First?

Amenities that appeal to couples at this boutique hotel include a minibar as well as a restaurant and a restaurant bar.

Does Mercure Vienna First have a hot tub?

No, this hotel doesn't have a spa tub.

Does Mercure Vienna First feature a restaurant that includes a breakfast menu?

Yes, Mercure Vienna First serves buffet breakfast for a surcharge each morning at VIENNA 1st.

Will Mercure Vienna First allow pets to stay for free?

No, pets and service animals aren't allowed at Mercure Vienna First.

Does Mercure Vienna First have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Mercure Vienna First?

The closest major airport to Mercure Vienna First is Vienna International Airport (VIE), which is 11.9 mi away (22 minutes by car).

Can I book a room with a balcony at Mercure Vienna First?

No, you won't find guestrooms with balconies at Mercure Vienna First.

Mercure Vienna First Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 450 out of 799 reviews
Rating 8 - Good. 285 out of 799 reviews
Rating 6 - Okay. 52 out of 799 reviews
Rating 4 - Poor. 6 out of 799 reviews
Rating 2 - Terrible. 6 out of 799 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Friendly staff. Clean and newly refurbished. Would have preferred to have had 2 single beds as an option but knew from booking this wasn’t available. Reception smelt amazing!
Stayed 3 nights in Dec 2025

6/10 Okay

Linda

Liked: Cleanliness
Hotel, front (reception), and restaurant staff were fun. Issues hotel only is a relatively small hotel so it seemed understaffed. I sent an email via the Expedia app and never received a response. Tried regular customer email and got a nonsensical email, it’s possible that the staff member who responded didn’t understand because English is not her first language. The biggest issue is I placed a sign on my hotel room door for no housekeeping services but I could tell some entered my room without my permission (or to a certain extent). The room was partially cleaned like trash roomed and now towels are hanging on the wall. Bed wasn’t made and no new toilet paper rolls. If the staff member was not going to follow directions to not clean then I expect them not to enter my room. If staff member is going to enter then cleaning correctly is expected. I don’t know if this is a cultural issue but I never had this type of experience in all my travels.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jacques

Stayed 1 night in Nov 2025

6/10 Okay

Susanne

Liked: Cleanliness, staff & service, amenities
Room was very warm at night and bed very hard
Stayed 3 nights in Nov 2025

10/10 Excellent

Prashanth

Room was great and the staff were super helpful
Stayed 1 night in Nov 2025

10/10 Excellent

Steven

Stayed 1 night in Nov 2025

8/10 Good

Usha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff definitely made my stay much enjoyable!
Stayed 4 nights in Oct 2025

10/10 Excellent

Mark

Stayed 3 nights in Oct 2025

2/10 Terrible

Penelope

Stayed 2 nights in Oct 2025

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great, staff very friendly and helpful.
Stayed 4 nights in Sep 2025

10/10 Excellent

Marsha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2025

8/10 Good

Imam, Stalybridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Aug 2025

8/10 Good

Joyce, Balwyn North

Liked: Cleanliness, property conditions & facilities
Clean and quiet room. Basic amenities supplied but no hair conditioner or body lotion. The cleaning team came into my room before I had checked out - the hotel should notify the cleaning team once guests have checked out before coming to clean the room.
Stayed 3 nights in Sep 2025

10/10 Excellent

noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a perfect location. Would love to go back
Stayed 4 nights in Sep 2025

4/10 Poor

Marianne

Traveled with partner
Disliked: Staff & service, amenities
Great location. No service (person seldomly at desk) Underperforming Air Conditioning. Was 28 degrees in room. Asked for maintenance. Maintenance came and told us it was normal. Loaned us a fan. Horrible pillows bad bed. Would try something else.
Stayed 4 nights in Aug 2025

10/10 Excellent

Rand

Liked: Cleanliness, property conditions & facilities
Walkable
Stayed 3 nights in Aug 2025

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay- I’d come back. They need ice buckets and perhaps better pillows? Staff was great!
Stayed 1 night in Aug 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. I would probably stay there again.
Stayed 1 night in Aug 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

Great location

The hotel was in an excellent position and the staff were very friendly and helpful with providing local information. The room itself was a bit dark with the curtains open perhaps due to the small window but mainly due to the dark grey decor which was a little tired in places. The double sliding mirror doors to the bathroom was quirky but not ideal for me ,however 10/10 for the rain shower which was perfect in my opinion. As said great location and particularly if you like the local friendly bars and some good craft beer. A few minutes walk from the Ubahn and the busy centre for a true Vienna experience.
Stayed 3 nights in Jul 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

This hotel is excellent. The staff are really friendly and helpful. Any query was answered expertly. The room is very well decorated and every need is catered to. Highly recommend this hotel. It is also in a great location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dominic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot give this hotel enough compliments.! Everything about our stay was fantastic. The room was fabulous amd the entire staff was very helpful and pleasant. Overall great experience!
Stayed 1 night in Jul 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and helpful staff, especially Oliver helped my wife with direction to chemist etc. Thank you again
Stayed 4 nights in Jun 2025

10/10 Excellent

Kieran

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great. Our room was clean and had everything we needed in it. Staff were friendly and helpful. Breakfast was good with decent selection. The location was great for us, as we could walk everywhere around the city centre.
Stayed 3 nights in Jun 2025

10/10 Excellent

Samanta

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness, property conditions & facilities
We arrived at this destination by taxi. Apparently in the afternoon/evening you cannot access the plaza in front by car. I wish somebody had told me this before we arrived with several suitcases in the late afternoon. I walked around the corner and found reception. They do not have anybody to help with the luggage. I walked around the corner and found reception. They do not have anybody to help with the luggage. They do have a little luggage cart you can roll over the cobblestones yourself. The plaza seems quaint and quiet but it turns into a bustling night spot for young people in the evening. If you’re looking for pubs and excitement and a youthful crowd, this might be a great choice of a hotel for you. We were very nicely greeted by reception. Our first room did not smell good and was right next to the elevator on the second floor, so I requested a change. We switched to a room on the third floor. The room was very small, but clean. There was very little room around the bed. The bathroom was fine, small but clean.One amenity I wish it had was hair conditioner. For breakfast, they charge 30 a person. It is very easy to go around the corner and get your own breakfast at a shop for less. The hotel is in a convenient location for taking a stroll by the water or going to Stephensplatz. With so many hotel options in Vienna, I do not believe this one has the amenities to be iworth the price.
Stayed 1 night in Jun 2025

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