Family Resorts in San Gabriel Valley, Los Angeles

"This is my third year staying at this hotel and i absolutely love it. Everything is always perfect and it is in a really good area. Better for couples and adults."

"The room weren’t queen beds they were full size rollaways, the bathroom had burned counter top, the chairs were chewed up by dogs, the toilet paper was so cheap and when we asked for more we had to get it from the front desk and they were allowed to give 1 only per stay, if we wanted clean towels we had to drop them off at the front and picked then up the next day so we were out of towels for almost 2 days. Paint in the bathroom was peeling, the bathroom was leaking, the stairs had a super strong smell of pee, the hotel smelled like weed and front desk staff just said , oh its normal because people walk by all the time which is not true, people smoked weed in the rooms. When we had trash front desk send us to walk to the end of the property to put it in the hotel trash can which it was locked and placed where it was not safe to walk alone. Overall awful experience and we could not check out to go to a decent hotel, wish if we had this type of experience, we should be able to cancel the reservation and look for a different hotel. Staff was good. "

"They advertise a restaurant on site with bar but its not open. When we checked in they gave us a breakfast menu with various different made to order breakfasts. But then sat. morning we walk in and the lady says its a buffet breakfast, i ask if i pay her and she says later. It was scrambled eggs, sausage, you know the usual but then there was some other stuff. I asked my wife what it was and she said some kind of asian soup. It all tasted bland. The " orange juice" was tang. Then we get done and the lady runs up and tells us its $15 each, which was odd since the prices on the menu we got the highest plate was $15.95 for made to order. I then asked if the restaurant and bar would be open for dinner as we would be back that evening and she told us no that it was closed permanently. My question is why do they advertise it if its not open? Very disappointed. "